The system operates as VoIP dialer software on a computer. It can be seamlessly integrated with existing phone system that is familiar to employees while improving the quality of the system. VoIP allows easy navigation through phone interfaces to set up call forwarding, holding or accessing voicemail even from remote locations.
Many businesses indulge in a process known as hot-desking, which means they frequently move offices or even desks based on the task at hand. Traditional PBX systems require telephone extensions to be relaid at the new location. When you have a VoIP, you can pick up your phone and place it on your new desk. Similarly, it simplifies the process of working-from-home. All you need to do is connect to your extension with the help of the VoIP dialer software, and use the phone as you do in office.
VoIP systems are affordable to maintain as compared to a conventional PBX system. The initial setup is inexpensive as it can be used with the phones already in place and eliminates the use of wiring, which further reduces installation and maintenance costs. More importantly, connectivity over the internet, to make long distance and overseas calls, drastically cuts down phone bills as you only pay for the internet usage.
Traditional systems require a multiple step process to access client records, and the response to customers is in a tardy manner. Business applications can be integrated with phone functions, like automatically bringing up the client records upon receipt of the call from their registered number. It improves the efficiency and overall productivity of the telemarketers with the usage of a VoIP system.
Any business has the likelihood to grow with time. Growth leads to expansion, and if you have a VoIP system in place, you don’t need to invest in additional hardware products to facilitate the expansion. The same computer and VoIP dialer software can easily handle a large number of phone lines, and all you need to add is more phones to the network.
As the demand for cost-effective, secure global communication channels continues to be one of the major concerns for businesses globally, 2016 is poised to see an even greater surge in popularity of the VoIP dialer software. If you are one of the businesses contemplating to switch to VoIP, get in touch with one of our experts and we will be happy to help you take the plunge.
Publish Date: March 22, 2016 5:00 AM
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
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This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
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VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
|4.)||Teckinfo Solutions Pvt. Ltd.|
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
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