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Top 15 Questions to Ask Yourself Before Choosing a Work Anywhere Unified Communications and Collaboration Solution - Evolve IP - ContactCenterWorld.com Blog

Top 15 Questions to Ask Yourself Before Choosing a Work Anywhere Unified Communications and Collaboration Solution

Users expect to communicate as they do with consumer applications – anywhere, anytime, on any device, with a single click. According to Gartner, by 2022, 70% of businesses will rely primarily on business collaboration tools to get work done. This number is likely to increase given the current health crisis and the increasing number of remote workers.

While there are many video-conferencing / collaboration solutions out there, there are very few providers that are able to deliver true collaboration solutions. A true collaboration solution not only delivers world-class collaboration features such as video conferencing, persistent chat, desktop sharing, file sharing, group editing, multi-party audio-video calling, remote/mobile/guest conferencing, etc. but also seamlessly integrates with a voice solution to deliver enterprise-grade PBX features, business continuity, and high-availability (99.999% uptime) all while maintaining the team’s end-user experience.

Like most businesses, if your enterprise is looking for an all-in-one, secure, scalable, voice-enabled collaboration solution, then here are the top 15 questions that you need to consider before choosing a true business collaboration platform:

Strategic Questions to Consider

1. What is your Collaboration Strategy (meeting, video, mobile)? Do you have single/multiple communications & collaboration solutions in place? Have you considered transitioning to a single collaboration solution such as voice-enabled Microsoft Teams or Cisco UC?

2. What is your Hiring / Recruiting Strategy? Are you hiring a more mobile/younger workforce?

3. Do you have a Work From Home (WFH) Strategy in place for your employees? What kind of applications do your employees access while they are mobile? How will they access applications, hosted on-premises, or collaborate when remote?

4. What is your Bring Your Own Device (BYOD) policy? If your employees don’t have a work laptop to bring home, this is a great time to investigate an ‘any device’ strategy.

5. Do you have a Business Continuity Plan in place to carry out business as usual during a health crisis, natural disaster, or geopolitical issue?

6. Does your enterprise need to meet any Compliance requirements? Can you host your solutions in HIPAA/HITRUST, PCI, SOC compliant datacenters? Have you considered an Identity & Access Management / Single Sign-On solution to easily secure, access, and manage your applications?

Technical Questions to Consider

7. What groups, other than IT, may have deployed a solution? How will you integrate their solutions and projects with other teams?

8. What are the ‘must-have’ requirements for your collaboration solution?

9. What are the core needs and features that you absolutely must have from your phone system?

10.  Do you want your phone system integrated with your collaboration software?

11. What kind of phones do you have? Does the current collaboration solution support your existing handsets?

12. Will you want your call center integrated with your collaboration solution?

13. Are you a Microsoft business? Are you already using Office365? How do your associates leverage O365 today? Have you deployed Microsoft Teams or plan to adopt Microsoft Teams in the next 12 months?

14. Are you using Cisco Webex? How important are video meetings for your organization? Do you need your meetings recorded? Do you have Cisco-specific hardware?

15. Does your existing collaboration, phone system, and contact center solution support a long-term collaboration strategy? How secure and scalable is your current collaboration solution?

Once you’ve had the above-mentioned discussion internally with your team, Evolve IP can help you with the next steps. With remote working becoming the new normal and business continuity becoming a necessity, Evolve IP has been consulting, supporting, and transitioning an increased number of organizations to a ‘work anywhere’ platform.

Evolve IP combines the world’s most stable voice platform, Cisco, with the world’s leading collaboration solution, Microsoft Teams, to deliver advanced PBX features, contact center functionalities, and 24x7x365 U.S.-based support that enables businesses to work securely, from anywhere, on any device. This powerful combination enables us to deploy flexible, purpose-built business collaboration experiences that are designed to meet the unique needs of your business’ environment and dramatically improve your associates’ productivity.

About Evolve IP

Evolve IP enables people to Work Anywhere™, more productively and more securely. We design Purpose-Built® solutions, tailored just for your business, that unify workspaces, collaboration and communications, and contact centers. Integrating blue-chip technology partners like Microsoft, Cisco, Citrix and VMware, with our intellectual property, Evolve IP’s analyst-acclaimed solutions have been deployed globally to 500,000+ users and into the world’s most well-known brands. All Evolve IP associates are focused on driving successful client outcomes and that has resulted in our scoring at the top of verified analyst and client satisfaction rankings.

Categories: Business Collaboration Work Anywhere

Source: https://www.evolveip.net/blog/top-15-questions-to-ask-yourself-before-choosing-a-work-anywhere-unified-communications-and-collaboration-solution

Publish Date: May 19, 2020 5:00 AM


2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

๐Ÿ“ž Virtual Switchboard
๐Ÿ”Œ SIP trunk
๐Ÿ”ข Virtual number
๐Ÿ“  Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution โ€“ UC and Collaboration tools โ€“ can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 



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