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Top 15 Questions to Ask Yourself Before Choosing a Work Anywhere Unified Communications and Collaboration Solution - Evolve IP - ContactCenterWorld.com Blog

Top 15 Questions to Ask Yourself Before Choosing a Work Anywhere Unified Communications and Collaboration Solution

Users expect to communicate as they do with consumer applications – anywhere, anytime, on any device, with a single click. According to Gartner, by 2022, 70% of businesses will rely primarily on business collaboration tools to get work done. This number is likely to increase given the current health crisis and the increasing number of remote workers.

While there are many video-conferencing / collaboration solutions out there, there are very few providers that are able to deliver true collaboration solutions. A true collaboration solution not only delivers world-class collaboration features such as video conferencing, persistent chat, desktop sharing, file sharing, group editing, multi-party audio-video calling, remote/mobile/guest conferencing, etc. but also seamlessly integrates with a voice solution to deliver enterprise-grade PBX features, business continuity, and high-availability (99.999% uptime) all while maintaining the team’s end-user experience.

Like most businesses, if your enterprise is looking for an all-in-one, secure, scalable, voice-enabled collaboration solution, then here are the top 15 questions that you need to consider before choosing a true business collaboration platform:

Strategic Questions to Consider

1. What is your Collaboration Strategy (meeting, video, mobile)? Do you have single/multiple communications & collaboration solutions in place? Have you considered transitioning to a single collaboration solution such as voice-enabled Microsoft Teams or Cisco UC?

2. What is your Hiring / Recruiting Strategy? Are you hiring a more mobile/younger workforce?

3. Do you have a Work From Home (WFH) Strategy in place for your employees? What kind of applications do your employees access while they are mobile? How will they access applications, hosted on-premises, or collaborate when remote?

4. What is your Bring Your Own Device (BYOD) policy? If your employees don’t have a work laptop to bring home, this is a great time to investigate an ‘any device’ strategy.

5. Do you have a Business Continuity Plan in place to carry out business as usual during a health crisis, natural disaster, or geopolitical issue?

6. Does your enterprise need to meet any Compliance requirements? Can you host your solutions in HIPAA/HITRUST, PCI, SOC compliant datacenters? Have you considered an Identity & Access Management / Single Sign-On solution to easily secure, access, and manage your applications?

Technical Questions to Consider

7. What groups, other than IT, may have deployed a solution? How will you integrate their solutions and projects with other teams?

8. What are the ‘must-have’ requirements for your collaboration solution?

9. What are the core needs and features that you absolutely must have from your phone system?

10.  Do you want your phone system integrated with your collaboration software?

11. What kind of phones do you have? Does the current collaboration solution support your existing handsets?

12. Will you want your call center integrated with your collaboration solution?

13. Are you a Microsoft business? Are you already using Office365? How do your associates leverage O365 today? Have you deployed Microsoft Teams or plan to adopt Microsoft Teams in the next 12 months?

14. Are you using Cisco Webex? How important are video meetings for your organization? Do you need your meetings recorded? Do you have Cisco-specific hardware?

15. Does your existing collaboration, phone system, and contact center solution support a long-term collaboration strategy? How secure and scalable is your current collaboration solution?

Once you’ve had the above-mentioned discussion internally with your team, Evolve IP can help you with the next steps. With remote working becoming the new normal and business continuity becoming a necessity, Evolve IP has been consulting, supporting, and transitioning an increased number of organizations to a ‘work anywhere’ platform.

Evolve IP combines the world’s most stable voice platform, Cisco, with the world’s leading collaboration solution, Microsoft Teams, to deliver advanced PBX features, contact center functionalities, and 24x7x365 U.S.-based support that enables businesses to work securely, from anywhere, on any device. This powerful combination enables us to deploy flexible, purpose-built business collaboration experiences that are designed to meet the unique needs of your business’ environment and dramatically improve your associates’ productivity.

About Evolve IP

Evolve IP enables people to Work Anywhere™, more productively and more securely. We design Purpose-Built® solutions, tailored just for your business, that unify workspaces, collaboration and communications, and contact centers. Integrating blue-chip technology partners like Microsoft, Cisco, Citrix and VMware, with our intellectual property, Evolve IP’s analyst-acclaimed solutions have been deployed globally to 500,000+ users and into the world’s most well-known brands. All Evolve IP associates are focused on driving successful client outcomes and that has resulted in our scoring at the top of verified analyst and client satisfaction rankings.

Categories: Business Collaboration Work Anywhere

Source: https://www.evolveip.net/blog/top-15-questions-to-ask-yourself-before-choosing-a-work-anywhere-unified-communications-and-collaboration-solution

Publish Date: May 19, 2020 5:00 AM


2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 



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