Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Top 15 Questions to Ask Yourself Before Choosing a Work Anywhere Unified Communications and Collaboration Solution - Evolve IP - ContactCenterWorld.com Blog

Top 15 Questions to Ask Yourself Before Choosing a Work Anywhere Unified Communications and Collaboration Solution

Users expect to communicate as they do with consumer applications – anywhere, anytime, on any device, with a single click. According to Gartner, by 2022, 70% of businesses will rely primarily on business collaboration tools to get work done. This number is likely to increase given the current health crisis and the increasing number of remote workers.

While there are many video-conferencing / collaboration solutions out there, there are very few providers that are able to deliver true collaboration solutions. A true collaboration solution not only delivers world-class collaboration features such as video conferencing, persistent chat, desktop sharing, file sharing, group editing, multi-party audio-video calling, remote/mobile/guest conferencing, etc. but also seamlessly integrates with a voice solution to deliver enterprise-grade PBX features, business continuity, and high-availability (99.999% uptime) all while maintaining the team’s end-user experience.

Like most businesses, if your enterprise is looking for an all-in-one, secure, scalable, voice-enabled collaboration solution, then here are the top 15 questions that you need to consider before choosing a true business collaboration platform:

Strategic Questions to Consider

1. What is your Collaboration Strategy (meeting, video, mobile)? Do you have single/multiple communications & collaboration solutions in place? Have you considered transitioning to a single collaboration solution such as voice-enabled Microsoft Teams or Cisco UC?

2. What is your Hiring / Recruiting Strategy? Are you hiring a more mobile/younger workforce?

3. Do you have a Work From Home (WFH) Strategy in place for your employees? What kind of applications do your employees access while they are mobile? How will they access applications, hosted on-premises, or collaborate when remote?

4. What is your Bring Your Own Device (BYOD) policy? If your employees don’t have a work laptop to bring home, this is a great time to investigate an ‘any device’ strategy.

5. Do you have a Business Continuity Plan in place to carry out business as usual during a health crisis, natural disaster, or geopolitical issue?

6. Does your enterprise need to meet any Compliance requirements? Can you host your solutions in HIPAA/HITRUST, PCI, SOC compliant datacenters? Have you considered an Identity & Access Management / Single Sign-On solution to easily secure, access, and manage your applications?

Technical Questions to Consider

7. What groups, other than IT, may have deployed a solution? How will you integrate their solutions and projects with other teams?

8. What are the ‘must-have’ requirements for your collaboration solution?

9. What are the core needs and features that you absolutely must have from your phone system?

10.  Do you want your phone system integrated with your collaboration software?

11. What kind of phones do you have? Does the current collaboration solution support your existing handsets?

12. Will you want your call center integrated with your collaboration solution?

13. Are you a Microsoft business? Are you already using Office365? How do your associates leverage O365 today? Have you deployed Microsoft Teams or plan to adopt Microsoft Teams in the next 12 months?

14. Are you using Cisco Webex? How important are video meetings for your organization? Do you need your meetings recorded? Do you have Cisco-specific hardware?

15. Does your existing collaboration, phone system, and contact center solution support a long-term collaboration strategy? How secure and scalable is your current collaboration solution?

Once you’ve had the above-mentioned discussion internally with your team, Evolve IP can help you with the next steps. With remote working becoming the new normal and business continuity becoming a necessity, Evolve IP has been consulting, supporting, and transitioning an increased number of organizations to a ‘work anywhere’ platform.

Evolve IP combines the world’s most stable voice platform, Cisco, with the world’s leading collaboration solution, Microsoft Teams, to deliver advanced PBX features, contact center functionalities, and 24x7x365 U.S.-based support that enables businesses to work securely, from anywhere, on any device. This powerful combination enables us to deploy flexible, purpose-built business collaboration experiences that are designed to meet the unique needs of your business’ environment and dramatically improve your associates’ productivity.

About Evolve IP

Evolve IP enables people to Work Anywhere™, more productively and more securely. We design Purpose-Built® solutions, tailored just for your business, that unify workspaces, collaboration and communications, and contact centers. Integrating blue-chip technology partners like Microsoft, Cisco, Citrix and VMware, with our intellectual property, Evolve IP’s analyst-acclaimed solutions have been deployed globally to 500,000+ users and into the world’s most well-known brands. All Evolve IP associates are focused on driving successful client outcomes and that has resulted in our scoring at the top of verified analyst and client satisfaction rankings.

Categories: Business Collaboration Work Anywhere

Source: https://www.evolveip.net/blog/top-15-questions-to-ask-yourself-before-choosing-a-work-anywhere-unified-communications-and-collaboration-solution

Publish Date: May 19, 2020


2023 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

9.) 
Pointel

Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)

10.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 



View more from Evolve IP

Recent Blog Posts:
Hosted Unified Communications in a New Era of CareFebruary 10, 2022
Top Three Unified Communications Market TrendsNovember 23, 2021
Virtual Desktop Infrastructure (VDI) Workspace ExplainedOctober 26, 2021
Your Guide to Contact Center as a Service (CCaaS) with Microsoft Teams IntegrationOctober 5, 2021
3 Takeaways from the 2021 Gartner® Magic Quadrant™ for Contact Center as a ServiceAugust 24, 2021
Hybrid Work - 5 Keys to Building an Effective Hybrid WorkforceApril 5, 2021
Hybrid Office & Microsoft Teams Direct RoutingMarch 23, 2021
The Virtual Private Network (VPN) – Is it Dead?October 9, 2020
The Contact Center Solution for Covid-19 ChallengesSeptember 18, 2020
Compare VDI to Hosted Virtual Desktops / DaaSJuly 14, 2020

About us - in 60 seconds!

Submit Event

Upcoming Events

Europe's leading call & contact center event is now arriving at the U.S., showcasing the latest and most effective technologies, strategies and advancements to industry professionals who are looking to excel in the customer engagement world!

Disco... Read More...
 5401 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =