1. Better Connectivity for Remote Workers
The COVID-19 pandemic accelerated the adoption of remote work arrangements. Telework, home offices, remote work, and hybrid work are all phrases used to describe employees who work most or all of the time without being physically present in the office. According to Statista, halfway through 2021 as many as 30% of employees were categorized as “remote,” and enterprises were spending $129.5 billion on cloud infrastructure services to support them. These increasingly common arrangements demand streamlined, unified communications platforms.
Unified communications platforms provide remote workers with the ability to video conference, screen share, file share, live chat, and more. Having an integrated suite of solutions means that remote workers can operate in the cloud, gleaning many of the benefits of a normal workday, without needing to be in the office. This mobility is often quantifiably linked to greater productivity and a healthy work-life balance.
When it comes to what to look for in a UC platform, it’s important to understand that not all unified communications platforms are created equal. The companies that are best supporting connectivity for remote workers share some standout traits:
- Simple, streamlined user interfaces, which make it easy for end-users to navigate the platform and work from anywhere.
- Presence capabilities, enabling better employee tracking and coordination.
- Integration capabilities, capably facilitating audio and video conferences and other collaboration efforts.
The systems that keep employees plugged in should play nice with the latest wave of tech, which often features AI.