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4 Factors to Consider Choosing between On-Premises and Hosted VoIP - Evolve IP - ContactCenterWorld.com Blog

4 Factors to Consider Choosing between On-Premises and Hosted VoIP

Knowing how to choose between on-premises and hosted VoIP rests on understanding the pros and cons of each. This article outlines the top factors to consider.

Voice over Internet Protocol (VoIP) phone systems are increasingly popular. Yet when a business is making the move to a VoIP solution, you must weigh the pros and cons of two basic options — on-premises and hosted VoIP. This article highlights four key factors that could drive your decision.

1. Cost

Let’s be realistic. Cost is a factor in every business decision. Affordability is a key reason many businesses turn to VoIP phone systems in the first place.

Since using VoIP transports voice and data packets via the Internet, the business can reduce and consolidate its infrastructure. Additionally, streamlining voice, data, and broadband services with one provider can save on bills and long-distance costs.

Selecting an on-premise VoIP system is a lot like having a traditional phone system on-site. You will house hardware, IP phones, and other necessary equipment on site. This offers the same flexibility, scalability, and ease-of-use of hosted VoIP services, but your business is taking on responsibility for the hardware, technological maintenance, and keeping the system up-to-date and secure.

Hosted VoIP is a cloud-based solution, which means that a business can reduce resources invested in hardware and setting up and maintaining a traditional communications infrastructure. The service partner takes on upkeep, maintenance, and security. This will be accounted for in their fees, but at the same time, they are able to spread the costs out across several clients to benefit your business. Typically, you will be charged a monthly flat fee for unlimited use or a metered amount based on the actual number of lines and how much the service is used.

 

Comparing Phone Systems?

Not sure which phone system is right for you? We’ve created this comprehensive comparison tool to help you decide the right phone systems provider based on the business needs and features that you need most.

2. Consistency

On-premise solutions are preferred by businesses with low expectations for change in the near future. While both types of VoIP are easily scalable, the on-premise version requires the bigger upfront investment. This can save money in the long run, but the ROI is likely better for a company with relatively stable communications needs. Yet, some companies do prefer on-premise VoIP to ensure their communications needs are met with the stability of service from on-site dedicated equipment.

3. Scalability

Both VoIP solutions offer greater flexibility to scale up and down since it is only a matter of adding lines as needed. Yet hosted VoIP services also offer greater mobility. Since hosted VoIP systems are cloud-based, they offer end users access to their phone services anywhere from any VoIP-enabled device. There is no longer a need to purchase, install, and maintain expensive hardware on site — the entire phone system is hosted on a server that can be accessed for mobile or remote operations via the Internet.

At the same time, both VoIP phone systems offer the ability to scale up your phone system offerings to users as well. They typically come equipped with call control, call management, call training, and analytics features.

4. Service

One main reason some businesses prefer hosted VoIP? They can skip the headache of installing, maintaining, and securing their own phone system. Without the capital to purchase a new phone system, or the resources to monitor and upgrade the technology, they look to a VoIP service provider to shoulder that burden for them. The hosting service provider may also have greater resources to implement flexibility features than your individual business budget would allow.

With a hosted VoIP solution, the provider takes on all of the risk, work, and complexity, therefore providing a service that is always up-to-date and secure. This can free up IT-related resources for other revenue generating tasks.

Of course, some businesses prefer to retain control of their systems. The on-premise solution then lets the business carefully manage its system to best match its needs. Yet it needs to service its own software updates and maintenance processes (or pay to outsource them).

Any size of business wanting to save money can benefit from a business VoIP phone solution. Review our comprehensive calculator to weigh the true total cost of ownership of an on-premise or hosted solution. Contact Evolve IP’s experts to ramp up your phone solutions today.

Categories: Unified Communications

Source: https://www.evolveip.net/blog/4-factors-consider-choosing-premises-hosted-voip

Publish Date: November 15, 2018 5:00 AM


2020 Buyers Guide Dialer Solutions

 
1.) 
Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months
PH: +91-9549999916

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

4.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

5.) 
ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)
PH: +302109241486

6.) 
Consilium Software

Consilium UniCampaign™
Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des...
(read more)
PH: (+61) 406 501 368

7.) 
contactSPACE

contactSPACE
Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
PH: +6188803111

8.) 
CTCOMM

Genesys PureConnect
Genesys PureEngage
Tegsoft

9.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800

10.) 
Megacall

Megadialer
With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511

11.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.
PH: +44 345 0181 070

12.) 
Nuxiba Technologies

CenterWare
Discover Nuxiba's all-in-one dialer solutions. Either predictive or automatic, our software adapts to your business needs with a powerful and easy-to-use system. We offer TCPA compliance options, so you never have to worry about issues with the law and PCI Data Security so you can protect your cardholder's data information during every call.

Stop worrying about technicalities and focus on the most valuable aspect: giving the best service and customer experience with our intuitive features. All of our features and modules are fully adaptable to any business needs.

Obtain the benefits of using software fully tailored to your business, start saving money, and boosting your productivity.

13.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
PH: 877-588-2292

14.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
PH: +441617102740

15.) 
Tru29 Outsource Solutions Inc.

Custom Outsourced Solutions
Tru29 Solutions tailor fits a dialer solution that will truly suit your needs.
 



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