Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Hosted Unified Communications in a New Era of Care - Evolve IP - ContactCenterWorld.com Blog

Hosted Unified Communications in a New Era of Care

The healthcare industry, like many industries, has dramatically increased its dependence on hosted unified communications over the past few years. Spurred by the global response to COVID-19, remote work and telemedicine has surged in utilization. Mordor Intelligence suggests that the UCaaS (Unified Communications as a Service) market will grow at a rate of 18.3% in the healthcare space up to the year of 2026, enabling the sector to streamline clinical and business operations and, as a result, provide a better quality of patient care. As we enter the third year of the pandemic, the team at Evolve IP looks at how healthcare providers are leveraging UCaaS technology in 2022 and what this means for patients. 

What is UC? 

Hosted unified communications, also known as unified communications or UC, is everything that a modern business needs today to communicate and collaborate with their employees and customers. UC refers to a streamlined, often cloud-based, solution that brings video, chat, conferencing, file sharing, and more together in a single platform along with voice services. 

How? By bringing the voice communications to the Internet via VoIP – Voice over Internet Protocol. With VoIP, the human voice becomes a stream of data packets that can be transmitted via the Internet or over a private network. 

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Thus, UC takes all the tools the business uses on a given day and deploys them in a single service for easy user adoption. For example, employees can link their own cell phones (if you’re a BYOD (bring your own device) office) to work phones and transfer calls seamlessly, to wherever they are, via UC, which also includes IM (instant messaging). At the same time, employees can work out of a single, unified channel that collects email, fax, voicemail transcriptions, and more — all in one place. 

UC Components 

UC integrates (or “unifies”) the phone system with multiple enterprise communication tools with the goal to improve end-user experience, increase productivity, and provide users with the flexibility to work from any location, on any device. 

Unified communications can be deployed on-premises or in a private or public cloud. The rise in remote and hybrid working has accelerated the adoption of cloud-based solutions. Hosted unified communications, also known as Unified Communications as a Service (UCaaS), frees businesses from the hassle of managing costly IT infrastructure and data centers, and enables staff to collaborate from anywhere in the world. With UCaaS, you partner with a vendor who can help tailor your UC solution to your needs, integrating the platform with your existing applications and unique networking solutions. 

UC Features 

A UCaaS platform is a suite of tools that includes the following features: 

  • Instant Messaging and Presence (IM&P) 
  • File Transfer 
  • Email 
  • Text Messaging or SMS 
  • Audio and Video Calling 
  • Video Conferencing (with multiple participants) 
  • Call recording and transcription 
  • 2-Way Desktop Sharing 
  • Voicemail 
  • Mobility 
  • Screen sharing 
  • Whiteboarding 
  • Calendar and Scheduling 
  • Search across chats, files, and people  
  • Ability to integrate with devices such as phones, headsets, cameras, microphones, video conferencing solutions 
  • Ability to integrate with Collaboration tools such as Microsoft Teams and Cisco Webex 
  • Ability to integrate with CRM and Contact Center (CCaaS) solutions  
  • Seamlessly switch between desktop and mobile devices 

UC Benefits 

The right UCaaS solution improves employee productivity and enables better communication and collaboration. Employees can connect with their co-workers any time to collaborate on a project and solve customer issues faster. UCaaS also improves employee engagement and customer satisfaction. The seamless integration between the telephony solution and other cloud solutions, such as CCaaS and Microsoft Teams or Cisco Webex, enhances user experience and visibility. UCaaS technologies reduce travel costs, provide employees the flexibility to work from the office, home, or on the road and use the device of their choice, such as a desktop, mobile, or laptop computer.  

For more information on the business benefits of UCaaS, read this next — Benefits of Unified Communications Technology. 

UCaaS Through the Healthcare Lens 

The hectic nature of the healthcare landscape makes it uniquely suited to reaping the rewards of implementing UCaaS solutions. Physicians no longer work at one hospital, nurses are constantly on the move, and the demand to be “always on” is at an all-time high. The technology that healthcare professionals rely on to quickly attend to a patient needs to be able to perform at the speed of care.  

According to Mordor Intelligence’s Unified Communications as a Service in Healthcare report, healthcare players are quickly adopting BYOD (Bring Your Own Device) policies: “Health organizations are positive about BYOD, since it facilitates improved workflow, cost savings, and better compliance with provisions of healthcare legislation, such as the US Affordable Care Act. Such BYOD trends call for a centralized collaborative platform that would streamline communications and enable the healthcare providers to access patient records when required.” 

Teams that have adopted unified communications platforms early on understand its value, and run sleek, agile, efficient businesses. As Mordor Intelligence reports: 

  • With subscription-based UC services in place, healthcare contact centers can establish their PBX systems and take care of multiple customer requests coming in from multiple sites. Also, the increasing deployment of AI-powered tools have allowed organizations to intuitively record calls, facilitate effortless transcriptions, and intelligently track speakers to understand the needs of users and offer relevant services. 
  • With UCaaS solutions, like cloud-based telephony, messaging, and videoconferencing, caregivers can get access to essential data on a real-time basis. This allows for faster diagnosis, treatment, and care management. 
  • UCaaS, coupled with organizational mobility, provides numerous advantages, like real-time communications, to instantly locate and connect caregivers, support effective call routing and faster connections regardless of location, and enables the healthcare organization to establish rules and reduce interruptions and distractions from ER rooms to surgeries. 

The result is good for business and great for patients: 

  • Improving patient experience: From doctors’ offices and hospitals to mobile clinics and telehealth, today’s healthcare environment provides patients with a plethora of choices in how and where they access practices. Unified communications allow healthcare providers to meet patients wherever they are. Additionally, unified communications give patients easy access to their personal health data. Patients are now able to log into patient portals and access a wealth of information about their health at their fingertips. Between text reminders, emails with links to secure data, and the ability to refill prescriptions online, pressure on care staff has reduced and patients feel more in control. Additionally, UC cuts down on unnecessary and redundant data entry. Currently, clinicians spend about 43 percent of their time doing data entry tasks, while only spending 28 percent of their time with patients.  
  • Improved data management: Communication is critical in the healthcare field and can often be a life-or-death matter. UC empowers care teams to respond quickly to crises and unpredictable client conditions. Healthcare professionals can monitor critical medical cases, respond to emergencies, provide training, or simply share ideas and best practices from nearly any location at any time.  
  • Reduced internal costs: Outdated communication technology costs hospitals more than $900,000 annually per hospital and added time to patient discharges as a result of outdated technology costs more than $550,000 annually per hospital. In total, it is estimated that obsolete devices and technological infrastructure costs hospitals in the United States over $8.3 billion per year. Smoother, faster, more integrated communications save time and money.   

Ready to Learn More? 

The acceleration in digital transformation and rise in virtual care has made it critical for healthcare organizations to find a partner that can stay ahead of the changing technology landscape, improve patient experiences, and optimize costs. Evolve IP’s Healthcare Solution Suite provides the industry’s most secure, powerful, and scalable communications, collaborations, and virtual desktop solutions that meets the needs of healthcare organizations.  

To learn more, contact us today for a free consultation. 

Source: https://www.evolveip.net/blog/hosted-unified-communications-in-a-new-era-of-care

Publish Date: February 10, 2022


2022 Buyers Guide Cloud Contact Center Solutions

Page: 1234
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Premium Listing
iNextrix Technologies

iCallify
iCallify: intelligent call center software is one of the most popular products offered by iNextrix. iCallify is developed using cutting edge technologies as well as the predictive sphere of artificial intelligence. This call center software has some intelligent features along with the standard features available in other call center solutions. Thus, it is truly an intelligent call center software solution.
This intelligent call center software is built to benefit all businesses, no matter what industry vertical they belong to. This call center software has features to empower different campaigns in different call centers and businesses.


3.) 
Accordia Solution

Accordia Solution CIS
Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity.

Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with...
(read more)

4.) 
Aculab

Aculab Cloud CPaaS
ACULAB Technologies is communication enabling company assisting our customers in all verticals with business and mission critical solutions to communicate securely and efficiently internally and for their customers and partners. We have a robust CPaaS (Communication Provider as a Service) supporting all methods of communications; sms, voice, data, etc. promoting fraud mitigation, improvement of identity and customer experience. We have a best of breed Voice & Face Recognition Biometrics Identity Solution and AMD- Answering Machine Detection. Key sectors are Contact Centre, IVR, Voice Broadcast, Conferencing, Healthcare, Finance, Insurance, Emergency Services and Defense/Government. www.aculab.com.

5.) 
Adversus Dialer

Adverus Dialer
Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses.

6.) 
Alcor Consulting, Inc.

HoduCC/VoipCor
Omnichannel contact center platform which can be deployed on-premise, private cloud or public cloud subscription. Our contact center provides all of the modern features expected in a full contact center solution. Includes voice, SMS, chat, email, and social media integration. Built-in integrations for all major CRM's (Plus a built-in CRM). Survey module and QA module are also available.

7.) 
Allstream

Contact Center
Contact Center is a powerful tool that you can add to your unified communications (UC) solution to ensure you've always got the right resources available to both customers and employees, no matter the communication channel they're using — voice, email, web, chat or social.

Contact Center’s enhanced call routing and workforce management tools can help increase employee productivity. And with the advanced reporting and forecasting tools, you’ll be able to properly staff your contact center and enhance your customer experience.

It has everything you need to deliver superior customer and employee experience.

8.) 
Alvaria

Alvaria Cloud
Alvaria Cloud is the only enterprise cloud contact center solution that allows you to adopt best-of-breed Customer Experience (CX) and Workforce Engagement Management (WEM) applications modularly. Start with one or more applications and then add applications with ease when ready for additional capabilities, as your needs change. With the Alvaria Cloud Platform, you have the advantage of knowing that all provisioning, security, user management and other administrative tasks are already configured and in place.

9.) 
Alvaria

Noble Contact Center
Noble offers a modern communications platform for optimizing all customer interaction. Put Noble’s unified platform to work for you — building performance and productivity, improving the quality and effectiveness of customer contacts, and reducing costs. With the critical software technologies that contact centres need most, our solutions provide seamless integration to existing corporate environments, reduce your learning curve and protect your technology investments.

10.) 
Amtelco

Genesis Intelligent Series
Genesis is the latest advancement in Amtelco’s long line of call center solutions. This call center technology is entirely software-based and virtualized, with cloud-based capability. Genesis provides skills-based automatic call distribution (ACD), built-in speech recognition, text-to-speech (TTS), and voice services to improve call routing and management.

11.) 
Arise Virtual Solutions

The Arise Platform
Arise is a pioneer of on-demand customer management business process outsourcing solutions, headquartered in Florida. Through the cloud-based Arise Platform, Fortune 50 and other companies connect to Service Partners who deliver authentic, loyalty-building interactions with their customers. Delivering radical flexibility to meet even extreme contact volume fluctuations, the award-winning Arise Platform is an innovative alternative to the traditional contact center.

12.) 
Astute Solutions

Astute Agent
Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands.

Astute Agent balances agent efficiency with customer experience. Here’s how:

- Automated email responses
Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send.

- Auto-populated case fields
AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case.

- Time-saving case feat...
(read more)

13.) 
Britannic Technologies

INBOX
INBOX allows any digital interaction to be blended into single or multiple queues with zero service interruption with implementation. Organising them by business context with smart tagging and search filters, the events can be automatically prioritised and categorised. Automating the route to the correct agent or business orchestration rule. It also connects with all your social media channels, enabling you to respond and route accordingly in real-time. Customer sentiment is also indicated. Use it to measure trends across your business or by a single event so that your agents can easily prioritise responses.

14.) 
Brook Trout Solutions

CCaaS, SIP Trunking, SD WAN, Interconnectivity
Brook Trout Solutions provides Technology Guide services to help Contact Centers find the best possible solution for their business.
We represent the leaders for CCaaS, CPaaS, SD-WAN, SASE, SIP. We identify the best fit for our customers and help them manage the lifecycle of the customer engagement. We also have an excellent solution for mobile marketing and can raise call acceptance by more than 50% with a Next Generation caller ID for mobile phones.
We solve problems and give our customers time back to run their business. Give us a call we have world class expertise and resources that can help you build an exceptional customer experience.

15.) 
Call Tracking Metrics

CallTrackingMetrics is the only contact center solution with marketing attribution software built in. Our powerful UCaaS platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers.

Conditionally direct calls, texts, chats and forms based on:

• Actions the customer has taken on your website
• Whether they’ve previously contacted your business
• Which agent they last interacted with
• Custom criteria unique to your business needs
• The location nearest to your customer

Say...
(read more)

16.) 
CallShaper

CallShaper
Welcome to CallShaper – Harnessing the Power of the Cloud for Greater Sales Efficiency
For sales-based call centers, where margins are so tight, it’s all about closing. Thanks to CallShaper, inbound or outbound call center directors can have a dynamic, highly flexible platform that enables sales agents to focus on making the sale.

Thanks to CallShaper’s flexibility, call center directors who are managing multiple vendors from multiple locations can have everything they need on one platform that offers 99.999% reliability. And when it comes to reporting, CallShaper has no equal in providing real-time transparency.

With CallShaper, clients quickly find that they are better able to manage efficiencies at the sales rep level – and make more money!

17.) 
Cloud Call Center Search

From AI - WFO and everything in between!
Cloud Call Center Search has spent hundreds of hours evaluating and vetting leading cloud software applications (Omni-Channel, Artificial Intelligence, Business Intelligence, Workforce Management and many others) and their actual use in the trenches with real-world clients. As a result, we understand the strengths and weaknesses of cloud-based call center software solutions. At NO charge, Cloud Call Center Search will match your organization with the cloud software providers that are the best fit to drive positive ROI in your customer experience, sales, and back-office operations.

18.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

19.) 
Connex One

Cloud contact centre technology with built in gamification tools, workforce optimiser, omni-channel, speech analytics, artificial intelligence, quality assurance, PCI-DSS payment platform, form builder and much more features. All seamlessly integrating with almost 100% of your inhouse applications & CRM systems - creating one powerful workflow platform. Increasing productivity, customer engagement, saving you cost. Available in opex model - pay per license per month. No binding contracts with NO cost for 24/7/365 support and full training with built in SLA.

20.) 
Consilium Software

Consilium AWS and Amazon Connect Offering
Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully...
(read more)
 
Page: 1234



View more from Evolve IP

Recent Blog Posts:
Hosted Unified Communications in a New Era of CareFebruary 10, 2022
Top Three Unified Communications Market TrendsNovember 23, 2021
Virtual Desktop Infrastructure (VDI) Workspace ExplainedOctober 26, 2021
Your Guide to Contact Center as a Service (CCaaS) with Microsoft Teams IntegrationOctober 5, 2021
3 Takeaways from the 2021 Gartner® Magic Quadrant™ for Contact Center as a ServiceAugust 24, 2021
Hybrid Work - 5 Keys to Building an Effective Hybrid WorkforceApril 5, 2021
Hybrid Office & Microsoft Teams Direct RoutingMarch 23, 2021
The Virtual Private Network (VPN) – Is it Dead?October 9, 2020
The Contact Center Solution for Covid-19 ChallengesSeptember 18, 2020
Compare VDI to Hosted Virtual Desktops / DaaSJuly 14, 2020

About us - in 60 seconds!

Submit Event

Upcoming Events

The 17th Annual Best Practices and Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies! Read More...
 5533 
Showing 1 - 1 of 5 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =