PROGRAMMING COMING SOON!
Having provided virtual desktop and infrastructure solutions for over 11 years Evolve IP has seen a massive shift take place in the way IT is providing applications to end users. 11 years ago, customers were utilizing 90% client-server based software. Meaning companies would acquire a server, whether physical or virtual, install the application and then install the client on each user’s desktop.
Now, fast forward to today and I would argue that the number is down to around 25%. So, where are all those applications moving? It should be no surprise when I write ‘Software as a Service’ (SaaS). Companies like Salesforce.com, ADP, Concur, Outreach are all delivered via a browser with no software to install.
For the purposes of this post, I’ll be using the term “before” to describe how applications were delivered to end users in the “old days” and “after” to describe how applications are delivered now. Our first post looked at the changing role of Active Directory, the second showed how SaaS has caused IT to play Defense in the Wild West, and last we looked at BYOD and Remote Work.
Today, is the granddaddy of IT subterfuge … Illicit applications and Shadow IT
Just a few years ago, when it came to application implementation, IT held all the power. If Marketing wanted a new CRM, IT would need to technically bless the app, deploy it and then finally provide credentials to each user. Obviously, this is a very inefficient process and one of several reasons for the explosion of SaaS-based applications.
Application provisioning has dramatically changed with the explosion of SaaS. Today, that same Marketing team can deploy an entire tech stack in an afternoon with a credit card. Because there is little if any dependence on IT, organizations are finding more and more instances of “shadow IT”. In essence, functional areas are going out and utilizing applications without oversight from IT which leaves the organization extremely vulnerable.
Organizations have begun writing policies to try and curb this adoption but increased pressure from the business is causing employees to resort to what they think is best to achieve their specific needs losing sight of the overall impact to the business. Training and education workshops help, but IT leaders are left scratching their heads on the best way to deter this behavior.
Evolve IP has developed a comprehensive solution that addresses the needs of the IT and the business. Workspaces enable mobility and security and give employees the tools they need to do their jobs in ways that make them more productive than ever.
Evolve IP has been working diligently to address the security defenses needed for businesses dealing with SaaS and Legacy line-of-business applications.
Evolve IP Workspaces include:
Enjoyed this post? Download all four sections of the Remote Work Considerations - Securing the New Corporate Network brief here. For more information about Workspaces please visit www.evolveip.net/workspaces or give us a call at 855-481-3798 for a demo.
Publish Date: April 20, 2020 5:00 AM
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InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
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PROGRAMMING COMING SOON!