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Work from Home DaaS Comparison – Cost Considerations - Evolve IP - ContactCenterWorld.com Blog

Work from Home DaaS Comparison – Cost Considerations

If your business is considering enabling remote work, Bring Your Own Device or looking to easily provision, update and secure your users with DaaS or a virtual workspace you’re not alone. In fact, according to Gartner, DaaS momentum continues to build – especially in the midmarket. 

To help businesses think through some of the major considerations we developed a comparison guide that outlines: 

  • How projects get funded 
  • Major solution types 
  • Key questions to consider
  • A cost evaluation process
  • Thoughts on overcoming objections 

So, why would should listen to us? Well, Evolve IP… 

  • Has been providing DaaS solutions for over 11 years 
  • Is the largest multi-tenant VMware DaaS provider in the United States.  
  • Our solution has been named in every Gartner DaaS Market Guide since inception.  
  • We also work with Citrix and have deployed virtual desktop infrastructure (VDI) for clients. 
  • We have tens of thousands of users 

Bottom line, we have a lot of experience to pull from for this comparison. 

Today we will look at the number one question / consideration we hear … What is the Total Cost of Ownership of Desktop-as-a-Service / DaaS 

If you’ve read any of our previous posts you’ll understand why this question / consideration is the equivalent of an online mic drop! Why? It might have been some twisted joke from our Product team, but in this case better is significantly cheaper.  

Looking at DaaS, for almost every provider the pricing model is the same.  You buy a seat, then you outfit the seat with the ancillary parts and pieces needed to actually make the desktop work.  The typical seat itemization would include: 

  1. RMM (Remote Monitoring and Management) – this is a tool used to manage desktops.  In our case, we use N-Able.  However, we also allow customers to bring their own solutions to the table and re-use them in our cloud. 
  2. Anti-Virus – In today’s environment you had better protect those devices.  We utilize Trend AV or allow our customers to bring their own solutions. 
  3. Operating System – Pretty straight forward.  Again, if customers have their own Office 365 OS they can bring that along. 
  4. Patching – This is not a requirement, but more and more clients are asking us to apply Windows, 3rd party and AV patches/updates.  We think this is great move because there is ZERO value to the business handling this exercise and you are paying an IT professional WAY too much for such a mundane chore.  Not to mention we’ve never found anyone in IT that wakes up thinking, “I can’t wait to patch my desktops today.” (If this is you, put down the whitepaper and call someone for help!) 

Comparing DaaS Solutions

This virtual desktop or DaaS comparison guide is designed for those who are looking into hosted virtual desktops or desktops as a service (DaaS). It also compares the technology to Evolve IP’s Workspaces solution.

So, how does a typical DaaS solution compare to Workspaces? Here’s a list price comparison. 

  DaaS    SaaS Only  SaaS & Apps  SaaS & DaaS 
Desktop – 8G RAM  $62  $6  $60  $75 
RMM Tool  $6  Included 
Anti-Virus  $2  Included 
Operating System  $7  Included 
Patching  $12  Included 
Total  $89  $6  $60  $75 

Remember when we talked about the 3 user types?  This is when it really hits home.  In the DaaS world, every user is $89.  However, with Workspaces, users are matched with just the tools they need; drastically reducing your overall TCO!   

Here is an example of what Evolve IP Workspaces looks like with 450 users compared to a 100% DaaS solution. 

  DaaS    Workspaces 
Seat Type  DaaS    SaaS Only  SaaS & Apps  SaaS & DaaS 
User Count  450    50  200  200 
Per Seat Cost  $89    $6  $60  $75 
  $40,050    $27,300 

Source: https://www.evolveip.net/blog/desktop-as-a-service-comparison-cost-considerations

Publish Date: March 26, 2020


2023 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 



View more from Evolve IP

Recent Blog Posts:
Hosted Unified Communications in a New Era of CareFebruary 10, 2022
Top Three Unified Communications Market TrendsNovember 23, 2021
Virtual Desktop Infrastructure (VDI) Workspace ExplainedOctober 26, 2021
Your Guide to Contact Center as a Service (CCaaS) with Microsoft Teams IntegrationOctober 5, 2021
3 Takeaways from the 2021 Gartner® Magic Quadrant™ for Contact Center as a ServiceAugust 24, 2021
Hybrid Work - 5 Keys to Building an Effective Hybrid WorkforceApril 5, 2021
Hybrid Office & Microsoft Teams Direct RoutingMarch 23, 2021
The Virtual Private Network (VPN) – Is it Dead?October 9, 2020
The Contact Center Solution for Covid-19 ChallengesSeptember 18, 2020
Compare VDI to Hosted Virtual Desktops / DaaSJuly 14, 2020

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