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Remote Work Considerations – Remote Work is Hell for IT - Evolve IP - ContactCenterWorld.com Blog

Remote Work Considerations – Remote Work is Hell for IT

Having provided virtual desktop and infrastructure solutions for over 11 years Evolve IP has seen a massive shift take place in the way IT is providing applications to end users.  11 years ago, customers were utilizing 90% client-server based software.  Meaning companies would acquire a server, whether physical or virtual, install the application and then install the client on each user’s desktop.   

Now, fast forward to today and I would argue that the number is down to around 25%. So, where are all those applications moving?  It should be no surprise when I write Software as a Service (SaaS).  Companies like Salesforce.com, ADP, Concur, Outreach are all delivered via a browser with no software to install. 

For the purpose of this post, I’ll be using the term “before” to describe how applications were delivered to end users in the “old days” and “after” to describe how applications are delivered now.  Our first post looked at the changing role of Active Directory, the second showed how SaaS has caused IT to play Defense in the Wild West. Today’s topic is BYOD and Remote Work. 

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For years, the business ruled the device decision.  IT would provide a spec to purchasing who would go out to Dell, HP and Lenovo in search of 2 things.  The best price and the most standardization.  This was done to make IT’s life easier.  The fewer drivers the better.  Everyone gets the same device … office worker or road warrior, accountant or marketer, you were getting the same exact device.  Which made sense back then. 

But the explosion of SaaS, and therefore much lower dependence on IT provided resources, has shifted the power of choosing which device a user will utilize to accomplish their job function.  What was forecasted for years in the making is now finally here and mainstream – the BYOD revolution.  Users are demanding to be able to do their jobs from their favorite devices whether iPad, desktop or personal laptops.  And what’s shocking is that, according to Gartner, this choice is increasingly affecting whether top candidates take or stay in a position within a given organization.  Thus, forcing the business to push even more for a BYOD stance.  

For the last few years, virtual desktops (VDI) or desktops as a service (DaaS) have been somewhat of a band-aid in this department.  IT figured out a way to give users access to a desktop OS from pretty much any device that has an internet connection while still being able to enforce some of those corporate controls mentioned above. This was a great step in the right direction but it still didn’t provide the native experience users desired for Mac devices, tablets etc. 

Remote Work Considerations – Securing the New Corporate Network

Evolve IP has developed a comprehensive solution that addresses the needs of the IT and the business. Workspaces enable mobility and security and give employees the tools they need to do their jobs in ways that make them more productive than ever.

Enter Workspaces

Evolve IP has been working diligently to address the security defenses needed for businesses dealing with SaaS and Legacy line-of-business applications.  

Evolve IP Workspaces include: 

  • Active Directory Integration – Control access to legacy and SaaS applications through AD 
  • Multi-factor Authentication – Increase security posture by requiring a second form of authentication 
  • BYOD Friendly – Allow employees to use any device while maintaining security controls 
  • Custom Toolbelt – Users get just the tools they need, the way they want them, increasing efficiency 
  • SSO and Self-Service Password Resets – Users adopt, and adhere to technologies that make their lives easier 
  • Full DaaS capabilities for power users 

Enjoyed this post? Download all four sections of the Remote Work Considerations - Securing the New Corporate Network brief here. For more information about Workspaces please visit www.evolveip.net/workspaces or give us a call at 855-481-3798 for a demo. 

Source: https://www.evolveip.net/blog/remote-work-considerations-remote-work-is-hell-for-it

Publish Date: April 13, 2020 5:00 AM


2021 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 



View more from Evolve IP

Recent Blog Posts:
3 Takeaways from the 2021 Gartner® Magic Quadrant™ for Contact Center as a ServiceAugust 24, 2021 5:00 AM
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Remote Work Considerations – Remote Work is Hell for ITApril 13, 2020 5:00 AM

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