Having provided virtual desktop and infrastructure solutions for over 11 years Evolve IP has seen a massive shift take place in the way IT is providing applications to end users. 11 years ago, customers were utilizing 90% client-server based software. Meaning companies would acquire a server, whether physical or virtual, install the application and then install the client on each user’s desktop.
Now, fast forward to today and I would argue that the number is down to around 25%. So, where are all those applications moving? It should be no surprise when I write ‘Software as a Service’ (SaaS). Companies like Salesforce.com, ADP, Concur, Outreach are all delivered via a browser with no software to install.
For the purpose of this post, I’ll be using the term “before” to describe how applications were delivered to end users in the “old days” and “after” to describe how applications are delivered now. Our first post looked at the changing role of Active Directory, the second showed how SaaS has caused IT to play Defense in the Wild West. Today’s topic is BYOD and Remote Work.
For years, the business ruled the device decision. IT would provide a spec to purchasing who would go out to Dell, HP and Lenovo in search of 2 things. The best price and the most standardization. This was done to make IT’s life easier. The fewer drivers the better. Everyone gets the same device … office worker or road warrior, accountant or marketer, you were getting the same exact device. Which made sense back then.
But the explosion of SaaS, and therefore much lower dependence on IT provided resources, has shifted the power of choosing which device a user will utilize to accomplish their job function. What was forecasted for years in the making is now finally here and mainstream – the BYOD revolution. Users are demanding to be able to do their jobs from their favorite devices whether iPad, desktop or personal laptops. And what’s shocking is that, according to Gartner, this choice is increasingly affecting whether top candidates take or stay in a position within a given organization. Thus, forcing the business to push even more for a BYOD stance.
For the last few years, virtual desktops (VDI) or desktops as a service (DaaS) have been somewhat of a band-aid in this department. IT figured out a way to give users access to a desktop OS from pretty much any device that has an internet connection while still being able to enforce some of those corporate controls mentioned above. This was a great step in the right direction but it still didn’t provide the native experience users desired for Mac devices, tablets etc.
Evolve IP has developed a comprehensive solution that addresses the needs of the IT and the business. Workspaces enable mobility and security and give employees the tools they need to do their jobs in ways that make them more productive than ever.
Evolve IP has been working diligently to address the security defenses needed for businesses dealing with SaaS and Legacy line-of-business applications.
Evolve IP Workspaces include:
Enjoyed this post? Download all four sections of the Remote Work Considerations - Securing the New Corporate Network brief here. For more information about Workspaces please visit www.evolveip.net/workspaces or give us a call at 855-481-3798 for a demo.
Publish Date: April 13, 2020
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
|2.)||Computer Data Services, LLC|
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.
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Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.
DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
|10.)||Teckinfo Solutions Pvt. Ltd.|
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
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