Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Beril Gürkan
Deputy Director of Contact Center
Lal Kartal
Digital Product Lead
Laura Cameron-Crichlow
ONQ Brand & Marketing Consultant
Sarah Brady
Customer Experience Specialist

Virtual Desktop Infrastructure (VDI) Workspace Explained - Evolve IP - Blog

Virtual Desktop Infrastructure (VDI) Workspace Explained

Technology changes so rapidly these days that it’s hard to keep up with the terminology and acronyms. Virtual Desktop Infrastructure (VDI) has made its way to the top of the alphabet soup list in recent months and deserves an in-depth explanation for those interested in exploring the VDI workspace. 

Understanding Terminology 

The VDI workspace as a whole encompasses those solutions that centralize the hosting of business applications for an organization. From there, companies must choose between an on-premise, build-it-yourself VDI, or a Desktop-as-a-Service (DaaS) hosted VDI, which is a third-party subscription-based solution. 

Although there are technical and performance differences between the two, they are generally the same and offer very similar benefits to companies. The major distinctions between the two models revolve around whether resources are shared or dedicated and who has the control and management responsibilities. 

Value vs. Cost 

If you are debating whether to select an on-premise VDI system that you build yourself or a hosted DaaS VDI solution for your organization, you’ll want to think carefully about the difference between value and cost. 

Businesses that are strictly looking at cost will likely choose the build-it-yourself VDI system, which appears to be a lower-cost option at the surface as much of the initial investment in the equipment may have already been made. However, it’s important to evaluate the long-term maintenance costs as well as what resources will be required to keep your on-premises VDI system up to date. 

Choosing to focus on the value of the overall solution may lead you to select a hosted DaaS VDI solution, which may be able to provide more features, functions, and resources. After all, relying on a third-party organization means you’re paying for the expertise that the vendor is motivated to provide. 

In either case, centralizing all the equipment and applications required to run an IT and desktop environment through a VDI workspace will undoubtedly improve efficiency, result in productivity gains, reduce administrative tasks, and lower the total cost of ownership.

Creating an On-Premise VDI 

If you choose to build your own VDI on-premise, you’ll be using many of the elements of your traditional desktop environment. Moving to VDI means you’ll centralize most of the software and applications your employees use in a data center, which will now house your VDI as well as systems such as your customer relationship management system or your enterprise resource planning solution. 

Remote display technologies such as tablets or mobile devices will need to access the centralized machines and the software running on them. 

Advantages of an in-house VDI include centralized in-house management, easy upgrades to applications and software, potentially reliable and strict security, low cost of ownership, and plenty of flexibility and mobility for employees. 

Challenges to this option may include access to experienced talent, a heavier load and cost to your data center, and ongoing access to a sophisticated infrastructure and network. 

Choosing a Hosted DaaS VDI 

Organizations who want to turn over creating the VDI workspace to a third-party expert will exchange the resources required to build and maintain an in-house system for a smaller but ongoing monthly subscription fee. 

Instead of incorporating your VDI into your existing data center, you’ll be able to take advantage of your host VDI’s data centers, sharing resources with other organizations. Since DaaS VDI companies offer this hosting service as their core business, they will be able to develop the expertise and take advantage of cutting-edge technologies on behalf of their entire client base. 

This is one of the primary advantages of using a hosted DaaS VDI solution; you get the benefit of their expertise and equipment without needing to make an ongoing investment in technology or staff. At the same time, you’ll also obtain the other benefits as well, including easy updates, tight security, and flexibility. 

Many of the challenges of the build-your-own VDI system will be resolved, with the remaining disadvantage being some loss of control and management. That said, a hosted DaaS VDI solution can provide your organization with a higher level of availability and redundancy that can be cost-prohibitive in an on-premise system. In addition, you’ll be able to redirect your existing IT staff to other mission-critical tasks. Scaling the size of your VDI is also simple. 

The User Experience 

Once you’ve determined what kind of VDI your organization will pursue, your employees may not notice much of a difference on their virtual desktops and other devices. Essentially these devices will be running off the operating systems and software hosted on a centralized server either in your data center or your VDI partner’s data center. 

The difference will only be what happens on the network and centralized location. Instead of having to update or manage multiple applications or software packages on hundreds or thousands of individual machines, all of this management, troubleshooting, or upgrading can take place in the data center itself. 

Those changes are then immediately reflected to all virtual devices, allowing employees to access business data from anywhere. This is especially important as more and more companies move to a remote or hybrid work environment, allowing central governance and security issues to still be managed by your IT team. 

Taking advantage of the VDI workspace will allow companies to be much more flexible in achieving their visions and missions, regardless of where talent is located and how frequently staff must be scaled. VDI promises to reduce costs and increase revenue, making a significant contribution to the bottom line. 

Contact EvolveIP today for a free consultation. 


Publish Date: October 26, 2021

2023 Buyers Guide Consultancies

3D Vision Consulting

. Contact Center setup, management and transformation across all key components including Vision & Strategy, People, Technology, Quality, Processes, Communication and Facilities.
• Customer Experience strategy, design and implementation across multiple delivery channels.
• Design and implementation of full-cycle Ticket/Complaint Management Process/System.
• Develop Customer Satisfaction, Staff Satisfaction and Staff Motivation strategy and programs.
• Develop end-to-end Business Processes, efficient SOPs and well-structured SLAs.
• Build modern customer communication channels including Live Chat, AI Chat Bots, WhatsApp and Social Media Integration.
• Design Sales/Telesales structure, p...
(read more)

Call Center Masters

Giving consulting services to call centers

ccc by stc

Contact Center Consulting and Business Process Management
Where other consulting firms end their roles by providing a multi-year road map, ccc goes further by transforming the end-to-end contact center organization. A well-organized contact center ensures continuous value-based delivery for any organization. Through our structured contact center consulting activities, ccc provides you with contact center strategies that are aligned with your vision and mission as a business. Our offerings include:

Contact Center maturity assessment

Business Process Consulting

Technology Consulting

Business Process Management as a Service

CC-CMM Certification Institute

CC-CMM Certification


Service Journey Thinking
Service Journey Thinking is a comprehensive approach for improving the experience customers have along the service journey. It considers the service journey not only from the customer’s perspective, but it also examines the components that support the experience, including people, technology, processes and policies. By applying Service Journey Thinking, COPC Inc. helps brands promote greater efficiency, improved performance and reduced cost within their operations. For customers, this means reduced effort, improved satisfaction and enhanced loyalty.


Genesys PureConnect
Call Centers, Contact Centers and Cloud Solutions Consultancies

7.) Customer Support Asia

Customer Support Asia assures the success of service offshoring initiatives in the Philippines. Our consultancy serves both:
- clients that have service partners in the Philippines, and need to implement a major service initiative (performance/CX improvement, service change, site expansion, etc); and
- clients that desire to outsource services to the Philippines for the first time, and need expert help to qualify an an "ideal fit" partner, and manage an end-to-end service transition

We support both contact center services and "back office" BPO projects, limiting our practice to sites in the Philippines

CX Central

Contact Centre Specialist Consulting
CX Consult provides specialist contact centre consulting with decades of experience across Australia and Asia/Pacific lead by industry expert Justin Tippett. Services include health checks, optimisation, outsourcing (local and offshore), technology upgrades, strategy and more.

Whether you have a 5 seat contact centre or a large multi-site operation we'll provide you with expert advice to ensure you can achieve your business objectives.

ERIC YOUNG ASSOCIATES (Tele-Centre Assist Inc.)

Contact Center Consulting & Profit Improvement (Lean Six Sigma), Inside Sales, Efficiencies, Call Center Audit, Technology & vendor selection, Telephony, Recruiting, Training, Performance Management, Customer Journey Mapping, Software (CRM) Implementations

Lieber & Associates

Contact Center Consulting
Lieber & Associates assists organizations with contact center issues.This includes management, processes, training, and technology. The firm's assessments evaluate and make recommendations for 15 call center areas ranging from call seasonalities to staffing to better use of the telephone systems. Contact center technology services range from new technology selection and implementation to problem-solving and optimization to technical trouble-shooting. Senior consultants have more than 20 years of experience each and are leaders in their discipline. Clients span most business sectors.

Mpathy Plus

Mpathy Plus transform service, improve performance and provide operational support. We work in all areas of customer service and contact centres from initial strategy, feasibility studies, business cases, project management through to operational reviews, resource planning etc. We are independent and have vast experience of implementing, managing and changing contact centres and the customer experience.

Outsourcing Solutions

Outsourcing Solutions Europe is an advisory firm that helps companies to find the right contact center/BPO partner to serve European customers

PCA Advisors Ltd

Contact Center Sales - growth and marketing strategies
I work with contact centers to position their companies to take advantage of opportunities that exist for them. We also work with their existing sales team to improve their communication and hunting skills. 'Growth' is our greatest ability.

Pelorus Associates

Marketing Communications
Pelorus Associates is a market research and marketing communications company that assists developers of contact center solutions by providing in-depth market research and by authoring white papers, e-books, and blog posts.


We can help You boost Your business results by:

- Building or developing high performing multi-channel customer care operations

- Improving metrics like Customer Satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Customer Retention rate, Inbound conversions

- Developing Your teams' skills to excel front and back-office operations and Customer relations

- Preparing and executing efficient Voice of the Customer and Customer Advocacy approach

- We will help You manage challenges and risks when changes affect people, operations and technology.


PT VADS Indonesia provides consultancies with trainers, modules, a development programs for individuals and/or teams. Types of consultancies provided by PT VADS: Knowledge Process, Transformation Consultancy, Customer Services, Contact Center, Leadership, Interpersonal Development, Motivation, Training for Trainers and Digital Marketing.

SCC Services Group

Contact Center Operations Performance Management
In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex.

Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas.

Our consulting practice puts emphasis on:

- Contact Center Operational Assessments
- Human Capital Management
- Organizational Structure
- Brand Marketing
- Strategic Planning
- Sales and Customer Care Tra...
(read more)

The Taylor Reach Group

Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project.
Taylor Reach has worked with contact cen...
(read more)

View more from Evolve IP

Recent Blog Posts:
Hosted Unified Communications in a New Era of CareFebruary 10, 2022
Top Three Unified Communications Market TrendsNovember 23, 2021
Virtual Desktop Infrastructure (VDI) Workspace ExplainedOctober 26, 2021
Your Guide to Contact Center as a Service (CCaaS) with Microsoft Teams IntegrationOctober 5, 2021
3 Takeaways from the 2021 Gartner® Magic Quadrant™ for Contact Center as a ServiceAugust 24, 2021
Hybrid Work - 5 Keys to Building an Effective Hybrid WorkforceApril 5, 2021
Hybrid Office & Microsoft Teams Direct RoutingMarch 23, 2021
The Virtual Private Network (VPN) – Is it Dead?October 9, 2020
The Contact Center Solution for Covid-19 ChallengesSeptember 18, 2020
Compare VDI to Hosted Virtual Desktops / DaaSJuly 14, 2020

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =