Every year Milan finds itself at the epicenter of couture. Prada, Gucci, Dolce and Gabbana and the world’s fashion stars dazzle attendees under the dancing flashes of a hundred Nikon strobe lights. Packed shoulder-to-shoulder for hours on end, guests at Fashion Week share smiles, laughter … and germs.
This year, those germs may have included Coronavirus aka. Covid-19
Shortly after Armani’s vacant runway event, stressed-out attendees boarded their planes at the Milan Malpensa airport, put on their sleeping masks, and departed for home. And in the high stakes, high-pressure world of fashion, they are already back in the office.
In the United States, the heart and soul of fashion is the Garment District in New York City. To get there, fashion house employees walk down 42nd street. They have lunch in Bryant Park. They take subways home. And with about 1 in 38 people in the United States living in NYC they come in contact with more people in one day than many of us will in a month.
Hopefully, no one picked up the Coronavirus in Milan but it’s already here in the United States and it will spread from behaviors like this.
Because of that, CDC guidelines for businesses have been issued and include a range of recommendations including asking at-risk employees to stay home, disinfecting workspaces, and to “ensure that you have the information technology and infrastructure needed to support multiple employees who may be able to work from home.”
I can tell you from personal experience that these three recommendations work. Several weeks ago the flu tore through our client technology area. In the space of 48 hours, 3/4 of the team went from sitting at their desks to lying in their beds with fevers, chills and aching limbs. Meanwhile, other associates in surrounding work areas started falling ill as well.
24 hours later during a global collaboration meeting Sue McCurley, Evolve IP’s SVP of Organizational Development, informed senior management that if associates appeared sick they were to go home. Sick associates were not to come back until they were 100% Influenza free. We also disinfected the office.
It worked. The illness stopped spreading essentially overnight. And, because everyone at Evolve IP can collaborate with teammates anywhere on the globe, and also access all of their files and applications on whatever device they want, there was virtually no loss in productivity. When associates felt better but were still potentially contagious, they were 100% active and engaged with the business.
What’s more, considering how much productivity would have been lost had the virus spread throughout the rest of the company, we were likely saved from an extremely difficult February on many levels!
If you’re a business executive you have a responsibility to ensure the growth of your business and the well-being of your associates. Remote work / telework not only helps protect your business from the next outbreak, it has been proven to make employees more productive and happier. Check out some interesting stats on remote work from Frost and Sullivan (and others) along with how one of our associates uses the tech every day in this quick video.
The attendees of Fashion Week didn’t have a real choice about attending the event. You have a choice about how you handle the pending Coronavirus outbreak in the US. If you have more than 100 employees and are interested in learning how Evolve IP can support your business with the IT recommendations from the CDC please visit our Website at www.evolveip.net and contact us for a demo.
Publish Date: March 2, 2020
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
|4.)||Call Tracking Metrics|
Execute automated actions based on words spoken by your customer.
Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.
Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.
Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
Menus are eliminated altogether and contact centres can use a single inbound telephone number.
SmartSpeech – The Best In Class Speech Analytics Software
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.
Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.
- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.
- Long term recording storage for historical analysis
All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
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