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EB Call Center is Officially HIPAA Certified - Executive Boutique - ContactCenterWorld.com Blog

EB Call Center is Officially HIPAA Certified

As the world rapidly shifts towards the digital space, technological innovations continue to progress as well. While these developments grant millions the ease of doing business, one can’t deny that they also come with their fair share of risks.

But now that more companies are conducting their daily operations online, cybercriminals from all over the globe are working tirelessly to steal sensitive information.

To avoid these threats, organizations must take necessary measures to protect themselves from cyberattacks. More so, if you’re operating within the healthcare or finance sector. You wouldn’t want criminals to access critical data like customers’ or employees’ personal information and protected health information (PHI).

Eventually, a policy was created for companies involved in the healthcare industry to strengthen their infrastructure and avert breaches. The Health Insurance Portability and Accountability Act (HIPAA) is now the standard for recording health data and electronic transactions. This policy prevents healthcare fraud by ensuring that all PHI is secured with restricted access to authorised individuals.

If you’re looking to outsource a particular business process, it will be in your best interest to transact with a HIPAA-compliant outsourcing partner. Since it’s your primary responsibility to protect your client’s information and your company’s data, doing so will ensure the confidentiality of all resources. Fortunately, EB Call Center is here to help you take a step in the right direction!

EB Call Center is Officially HIPAA-Compliant

Optimise your daily operations and ensure the privacy of all stakeholders! Now that Executive Boutique (EB) Call Center is officially HIPPA certified, our company will ensure that all your data is encrypted and transmitted through a secure cloud-based network, with only HIPAA-trained agents allowed to access them.

Our outsourcing company went through a strict HIPAA compliance certification process that the Compliancy Group supervised. The process included the completion of the six (6) audits:

  1. Security Standards
  2. Asset and Device
  3. Physical Site
  4. Security IT Risk Analysis
  5. Privacy Standards
  6. HITECH Subtitle D

These audits allow EB Call Center to comply with the HIPAA Security Rule’s administrative, physical, and technical safeguard requirements, adhere to the Privacy Rule standards, assess preparedness and risk management for a data breach, and have effective written procedures in place for breach notifications.

Outsourcing and Security

One of the biggest issues in the outsourcing industry is a breach of privacy and data theft. It’s crucial that you choose to work with agencies that follow data and compliance standards such as HIPAA. When outsourcing agencies are HIPAA certified, you can be at ease knowing that they will secure your company’s resources.

In the event of a breach, your HIPAA-compliant partner is required to follow the HIPAA Breach Notification Rule procedures. Since all implemented safeguards are recorded, an investigation will take place to discover how the breach happened. With this, all parties can be held accountable.

Power Your Company With a HIPAA-Compliant Outsourcing Partner

Healthcare information is possibly the most important data a company possess. It contains a patient’s medical history, test results, and perhaps details of their health insurance. That’s why it’s reassuring that HIPAA protects this kind of sensitive information.

Safeguard health data by working with a HIPAA-compliant outsourcing partner, like EB Call Center. Not only will you get to protect private information, but your organisation can also easily move data between parties without worrying about cybersecurity.

Ensure data protection and get in touch with Executive Boutique Call Center. Contact us today to learn more!

Source: https://ebcallcenter.com/outsourcing/eb-call-center-is-officially-hipaa-certified

Publish Date: September 27, 2021 5:00 AM


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View more from Executive Boutique

Recent Blog Posts:
A Manager’s Guide to Evaluate the Performance of an Outsourced TeamOctober 8, 2021 5:00 AM
EB Call Center is Officially HIPAA CertifiedSeptember 27, 2021 5:00 AM
The Art of Persuasive Speech: How to Ace a Sales CallJuly 13, 2021 5:00 AM
The Rise of AI in the Call Center IndustryMay 10, 2021 5:00 AM
How to Work with Your Outsourced Team: A Manager’s GuideMarch 22, 2021 5:00 AM
The Future of Call Center: 14 Must-Know Statistics and TrendsOctober 9, 2020 5:00 AM
Outsourcing in the Era of Customer CentricityMarch 20, 2020 5:00 AM
Boost Your Team’s Efficiency With These TipsOctober 21, 2019 5:00 AM
How to Confront Without Rocking the BoatOctober 4, 2019 5:00 AM
How to Identify Which Outsourcing Company is Right for YouAugust 30, 2019 5:00 AM

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