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How to Identify Which Outsourcing Company is Right for You - Executive Boutique - ContactCenterWorld.com Blog

How to Identify Which Outsourcing Company is Right for You

If you want to get more sales, offer better customer support, and increase your efficiency as a business (among other things), then you need to start outsourcing.

When you think about all the benefits you can enjoy from outsourcing, the business move to collaborate with a third-party BPO company just makes sense.


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Even having said that, however, it’s worth pointing out that not all outsourcing companies are created equal.

There are those that provide real value to their partners, while there are those who produce less than stellar results.

In this guide, we’re going to talk about some of the characteristics that you need to look into when deciding if the outsourcing company is right for you.

If you’re about to outsource some of your tasks but aren’t sure which outsourcing company to work with, then this guide is for you.

1. Employee Training and Development

When outsourcing companies put value in employee training and development, it pretty much shows how they care about their clients’ welfare.

Since the outsourcing company’s employees are in the trenches, directly addressing the needs of the customers, they ought to be well-trained and equipped with the skills they need to be able to represent the company in the best way.

2. Infrastructure and Technology

The last thing you want is to experience downtimes upon downtimes, all because the outsourcing company you’re working with had an outage in their area.

That’s just one of the issues that can arise, by the way. There are security vulnerabilities and other compliance-related issues that you might face when dealing with a poorly-equipped outsourcing company.

3. Strategic Location

You need to consider the location of your prospective outsourcing partner before deciding to collaborate with them.

Here’s the thing, depending on where the company is situated, you might find it difficult to scale your business with them.

Supposing your company is fairly large and you need to add 200 more inbound/outbound call center agents to your team. If the outsourcing company is located in a provincial area where there aren’t that many universities, then they will most likely find it challenging to hire 200 more people to address your needs, simply because there aren’t that many skilled people in the area.

4. Affordability

Depending on the location of the outsourcing company and the type of service that you’re looking to outsource, you might have to pay between $6 - $50 per person per hour.

There isn’t an exact figure for this. And outsourcing companies would justify their pricing based on varying elements.

That is why you need to be thorough when screening and shortlisting your prospective outsourcing partner.

After all, it wouldn’t make sense for you to pay $40 per agent per hour when you can get the same level of quality and service from a company who would charge you $10 per person per hour.

What’s Next?

Partnering with the right outsourcing company can make or break your business.

It can spell the difference between you experiencing unprecedented growth, or you experiencing headaches upon headaches.

If you’re looking for an outsourcing company that you can trust, one that’s equipped with state of the art infrastructure, highly-skilled talents, and one that’s genuinely committed to grow your business, then call us now at 1-888-700-9555.

Source: https://ebcallcenter.com/call-center-blog/how-to-identify-which-outsourcing-company-is-right-for-you

Publish Date: August 30, 2019 5:00 AM


2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 



View more from Executive Boutique

Recent Blog Posts:
A Manager’s Guide to Evaluate the Performance of an Outsourced TeamOctober 8, 2021 5:00 AM
EB Call Center is Officially HIPAA CertifiedSeptember 27, 2021 5:00 AM
The Art of Persuasive Speech: How to Ace a Sales CallJuly 13, 2021 5:00 AM
The Rise of AI in the Call Center IndustryMay 10, 2021 5:00 AM
How to Work with Your Outsourced Team: A Manager’s GuideMarch 22, 2021 5:00 AM
The Future of Call Center: 14 Must-Know Statistics and TrendsOctober 9, 2020 5:00 AM
Outsourcing in the Era of Customer CentricityMarch 20, 2020 5:00 AM
Boost Your Team’s Efficiency With These TipsOctober 21, 2019 5:00 AM
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How to Identify Which Outsourcing Company is Right for YouAugust 30, 2019 5:00 AM

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