How to Identify Which Outsourcing Company is Right for You - Executive Boutique - ContactCenterWorld.com Blog
If you want to get more sales, offer better customer support, and increase your efficiency as a business (among other things), then you need to start outsourcing.
When you think about all the benefits you can enjoy from outsourcing, the business move to collaborate with a third-party BPO company just makes sense.
Even having said that, however, it’s worth pointing out that not all outsourcing companies are created equal.
There are those that provide real value to their partners, while there are those who produce less than stellar results.
In this guide, we’re going to talk about some of the characteristics that you need to look into when deciding if the outsourcing company is right for you.
If you’re about to outsource some of your tasks but aren’t sure which outsourcing company to work with, then this guide is for you.
1. Employee Training and Development
When outsourcing companies put value in employee training and development, it pretty much shows how they care about their clients’ welfare.
Since the outsourcing company’s employees are in the trenches, directly addressing the needs of the customers, they ought to be well-trained and equipped with the skills they need to be able to represent the company in the best way.
2. Infrastructure and Technology
The last thing you want is to experience downtimes upon downtimes, all because the outsourcing company you’re working with had an outage in their area.
That’s just one of the issues that can arise, by the way. There are security vulnerabilities and other compliance-related issues that you might face when dealing with a poorly-equipped outsourcing company.
3. Strategic Location
You need to consider the location of your prospective outsourcing partner before deciding to collaborate with them.
Here’s the thing, depending on where the company is situated, you might find it difficult to scale your business with them.
Supposing your company is fairly large and you need to add 200 more inbound/outbound call center agents to your team. If the outsourcing company is located in a provincial area where there aren’t that many universities, then they will most likely find it challenging to hire 200 more people to address your needs, simply because there aren’t that many skilled people in the area.
Depending on the location of the outsourcing company and the type of service that you’re looking to outsource, you might have to pay between $6 - $50 per person per hour.
There isn’t an exact figure for this. And outsourcing companies would justify their pricing based on varying elements.
That is why you need to be thorough when screening and shortlisting your prospective outsourcing partner.
After all, it wouldn’t make sense for you to pay $40 per agent per hour when you can get the same level of quality and service from a company who would charge you $10 per person per hour.
Partnering with the right outsourcing company can make or break your business.
It can spell the difference between you experiencing unprecedented growth, or you experiencing headaches upon headaches.
If you’re looking for an outsourcing company that you can trust, one that’s equipped with state of the art infrastructure, highly-skilled talents, and one that’s genuinely committed to grow your business, then call us now at 1-888-700-9555.
Publish Date: August 30, 2019 5:00 AM
|All Suppliers||Get Listed|
(VIEW OUR PAGE)
Advanced AI technology and Natural Language Processing delivered to clients in the Cloud that harnesses both voice and digital conversations. The focus is on building an environment where intelligent ...
(VIEW OUR PAGE)
HigherGround develops data collection, information storage, and interaction analytics solutions that easily transform data into actionable intelligence, enabling operational optimization, enhanced per...
(VIEW OUR PAGE)
Аутсорсинговый контакт-центр ConceptCall| КонцептКолл специализируется на исходящем и входящем телемаркетинге: мы предоставляем услуги по осуществлению холодных звонков и продажи по телефону, проводим...
View more from Executive Boutique
Recent Blog Posts:
|How to Confront Without Rocking the Boat||October 4, 2019 5:00 AM|
|How to Identify Which Outsourcing Company is Right for You||August 30, 2019 5:00 AM|
|Outsourcing Telemarketing: The Right Choice||August 8, 2019 5:00 AM|
|What is PCI Compliance?||January 30, 2019 5:00 AM|
|AI Technology and the Future of the BPO Industry in the Philippines||January 16, 2019 5:00 AM|
|How Live Chat Can Improve Your Business||January 9, 2019 5:00 AM|
|3 Ways to Motivate Your Customer Service Team||November 26, 2018 5:00 AM|
|Preventing PHI Data Breaches in Contact Centers||September 5, 2017 5:00 AM|
|5 Effective Tips You Should Implement When Phone Prospecting||September 5, 2017 5:00 AM|
|Four Reasons Why Contact Centers Need to Have a Positive Work Culture||July 20, 2017 5:00 AM|