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Fenero - ContactCenterWorld.com Blog

De-Stress Your Call Center: How to Manage In a Stressful Environment

The reality is that job-related stress has long been the nemesis of employees/employers around the globe. Stress has been linked in studies to everything from increased illness and related absenteeism, lower productivity to obesity. Given the economic situation we have experienced over the last few years, the reality is that many are working harder for less money, and still wind up wondering (and hoping) if they’ll have a job at day’s end. All of this combined with new technologies that make it easier than ever to work anytime, anywhere and you’ve got the “perfect storm” – high levels of on-the job stress.

The truth is that no matter who you are and/or what job you have, how good or bad the economy is, etc. we will all experience some level of stress on-the-job. So the answer isn’t waiting for the circumstances of your job and/or the economy to change. A better answer is to learn how to manage your stress before it manages you!

What is stress?

According to Dr. Hans Seyle, one of the prominent psychologists of the twentieth century and one of the first to research, understand and define stress; stress is the “single, nonspecific reaction of the body to a demand made upon it.” Put another way, stress is the psychological and physiological reaction that takes place when you perceive an imbalance in the level of demand being placed on you and your ability to meet that demand. The key words in the latter definition are the words, “you perceive.” Seyle said, “It’s not the event but your perception of it that makes all the difference.” So there isn’t a single event that categorically leads to stress. Two people faced with the same event may perceive it differently. One may find it stressful; the other may not.

According to Dr. Hans Seyle, one of the prominent psychologists of the twentieth century and one of the first to research, understand and define stress; stress is the “single, nonspecific reaction of the body to a demand made upon it.” Put another way, stress is the psychological and physiological reaction that takes place when you perceive an imbalance in the level of demand being placed on you and your ability to meet that demand. The key words in the latter definition are the words, “you perceive.” Seyle said, “It’s not the event but your perception of it that makes all the difference.” So there isn’t a single event that categorically leads to stress. Two people faced with the same event may perceive it differently. One may find it stressful; the other may not.

Is all stress bad?

To most of us, it implies something bad. The truth is that there is also good stress. There is actually a term for good stress: “eustress.” Eustress is what gets you up and running, what enables you to get to work, to get to the football game on time or to clean out the basement. Eustress is what provides us with stimulation and challenges and enables us to grow, develop and change.

What we typically associate with the word stress is, technically, distress. This is the kind of stress that makes us anxious, restless, irritable, exhausted, sad, etc. Distress is a reaction to some kind of external or internal self-imposed pressure, that illicit undesirable physical and psychological change.

Symptoms and Warning Signs of Excessive Stress (Distress)

  1. Difficulty concentrating
  2. Problems sleeping (falling or staying asleep)
  3. Loss of interest in work
  4. Fatigue
  5. Headaches, muscle aches
  6. Withdrawal from friends, family, social activities
  7. Stomach/digestive issues
  8. Excessive use of drugs/alcohol to cope

 

A Manager’s Role in Reducing Stress

 

Managers can look for signs and causes of stress. One of the first places to start is the chart below (Common Workplace Stressors). Use it to assess which stressors exist in your workplace, for you and your employees, and determine which ones you can impact/improve.

 

Common Workplace Stressors

 

Categories of workplace stressors Examples
Organization culture and/or structure
  • Communication processes
  • Management styles (participatory or non-participatory)
Interpersonal relationships at work with:
  • Managers
  • Co-workers
  • Peers
  • Direct reports
Career Path/development
  • Correct job fit
  • Job security
  • Career growth development opportunities
  • Overall job satisfaction
Role in the organization
  • Conflicting job demands, multiple managers)
  • Lack of clarity about job role, responsibilities, expectations.
Factors unique to the job itself
  • Workload (too much/not enough)
  • Pace, variety, meaningfulness of work
  • Autonomy (for example: the ability to make decisions)
  • Work hours (shift work, hours of work)
  • Physical environment (safety, noise, air quality, space etc.)
  • Isolation at the workplace (emotional or physically working alone)

 

Once you’ve identified the most common stressors in your organization, you can start to help reduce it by doing the following:

  • Improve communication. For example:
    • Share as much information as you can with employees to assist in reducing uncertainty about their jobs and the future.
    • Be sure that you clearly define and communicate each employee’s role, responsibilities and the expectations of the job.
  • Involve your employees. For example:
    • Consult with employees about scheduling and work rules.
    • Ensure that there is a right “job fit” for employees.
    • Give employees as many opportunities as possible to participate in decisions that impact their jobs.
  • Be sure that your organization’s policies and procedures are fair, applicable to everyone and are enforced consistently.
    • Ensure that employees understand the importance of their role and contribution to the “bigger picture.”
  • Reward and recognize the team and individuals.
    • Praise good work performance often and sincerely.
    • Provide opportunities for skill and career development

 

And remember, you are their leader. They take their cue from you, so being a positive role model for managing your own stress will go a long way to helping your team!

Photo Credit: http://kovacorp.com/

Article Provided by SCC Services Group

Since 2000, SCC Services Group has been successfully providing services to the Automotive, Banking, Financial Services, Travel, Telecommunication and Retail Call Center organizations. This depth of experience is complemented by our commitment to service excellence, a healthy corporate culture, and a highly skilled team. If you are interested in learning more about SCC Services Group consulting or business services offerings and how we can assist your organization  improve  its overall performance please send an email to:info@sccservicesgroup.com.

Fenero is a leading provider of cloud solutions for contact centers. Based in Miami, Florida and headed by CEO Marlon Williams, Fenero helps companies to lower their contact center costs, increase agent productivity and create an exceptional customer experience through its flexible, reliable and scalable cloud contact center solution. Find out more at www.fenero.com

Source: http://www.fenero.com/stressful-environment/

Publish Date: October 31, 2016 5:00 AM


Ten Simple Strategies for Customer Satisfaction and Loyalty

By Debra Semans

It seems that businesses are getting re-focused on customer satisfaction.  Are your customers satisfied?  How do you know?

Unless you are actively asking customers about their experience, you can’t really be sure.  Have they not come back because they had no need or because they had a poor experience the last time they did business with you? Customer Satisfaction Measurement means you will know the answer and what to do about it.

So, while you’re collecting data on customer satisfaction, here are ten simple strategies that will help you retain your customers (and hopefully attract some new ones):

  • Create touch points across various phases of the customer experience. If customers have recently purchased a product or service, be sure to follow up and
  • Give them an opportunity to provide feedback on the experience
  • Reward loyalty. A little goes a long way.
  • Keep in touch. By regularly reminding customers “you’re there if they should have any needs,” you’re likely to be the first one they think of when a need arises.
  • Consistently deliver top-notch quality and service.
  • Stay educated. Be aware of what your competition is doing, what the market is doing, and new trends in your industry.
  • Be engaged. In a study by the American Society for Quality, 68 percent of lost customers are turned away because of an attitude of indifference on the part of a service provider.
  • Establish sound processes for addressing customer issues. Take care of issues as quickly and effectively as possible. If a solution will take longer than anticipated, provide frequent updates so customers know the status of the situation.
  • A good relationship is give and take. In order to go that extra mile, consider holding a monthly or quarterly giveaway to treat customers and give thanks for their business.
  • Be courteous. Treat employees and customers with the utmost respect and courtesy. They deserve it and are often your biggest cheerleaders.
  • Listen. If asked, customers will be vocal about their needs. Do more listening than talking and do your best to offer them what they need.

Regardless of what the economy is doing, these simple steps will help you provide excellent customer service and retain and attract new customers.

Continuously asking customers about their experiences will make sure that you know the answer when you are asked: “Are your customers satisfied?”

Article Provided by SCC Services Group

Image Credit: shopware.com

Since 2000, SCC Services Group has been successfully providing services to the Automotive, Banking, Financial Services, Travel, Telecommunication and Retail Call Center organizations. This depth of experience is complemented by our commitment to service excellence, a healthy corporate culture, and a highly skilled team. If you are interested in learning more about SCC Services Group consulting or business services offerings and how we can assist your organization improve its overall performance please send an email to:info@sccservicesgroup.com

 

Source: http://www.fenero.com/ten-simple-strategies-for-customer-satisfaction-and-loyalty/

Publish Date: August 15, 2016 5:00 AM


Business Continuity and Disaster Recovery in Customer Service

For larger companies, the contact center is a critical business system. These checklists, prepared by Roger Sumner, senior vice president of the Technology Office at Aspect Software, will help ensure that you ask the correct questions when planning for business continuity in this area.

First  acknowledge that the term ‘disaster’ encompasses a lot of unpleasant possibilities. Get specific about the types of problems your contact center might face:

Facility disaster:  The building is damaged

Facility downtime:  Power is cut from the facility or personnel cannot get to the facility

Component disaster/downtime:  One or more hardware components within a facility are destroyed or disabled

Application disaster/downtime:  One or more software applications residing on hardware within the facility are destroyed or disabled

Data disaster:  Data is corrupted or lost

Network disaster:  Data networks are compromised or disabled

Security disaster:  Company security for internal information is breeched and data is destroyed or modified.

A comprehensive disaster recovery plan needs to encompass processes and solutions that will address each type of potential problem.

Ask the right technology questions…

So how do you know if your disaster recovery plan is current and meeting management’s expectations? ‘Disaster recovery’ means different things to different people, but whether your definition focuses on high system availability, system recovery, or system redundancy, it’s important to look at both the technology you have in place and the processes around that technology.

Before you can develop an effective disaster recovery plan, you need to answer these questions about your contact center technology:

1.   Is the system redundant within itself? Does it have redundant internal workings?

2.  Is full redundancy required in a disaster situation?

3.  Can you run two systems, one primary and one backup, in two different locations?

4.  Can each of the systems – same location or not – be configured to handle the load for all transactions if one fails?

5.  Would the two systems share the load under normal operation?

6.  Does the system have a hot or cold standby if redundant concurrent systems are not desired/required?

7.  Does the hot standby system automatically start in the case of failure, or is manual intervention required?

8.  Can the cold standby system that is only called upon when primary technology fails and has regularly scheduled data backups can automatically be started in case of failure, or is manual intervention required?

Build people and processes into the plan…

It’s not enough though to have just the technology backed up. You also need to have processes in place for every possible type of disaster. For example:

  • Do your contact center employees know what to do if business continuity is interrupted?
  • Do they know where they should go to work, or if they have access to hosted applications that allow them to access contact center applications remotely from undamaged locations?
  • Will there be agents in other geographic areas who can log in and service the affected areas?
  • Are self-service applications required to free up agent resources for critical matters?
  • Is someone charged with ensuring that your self-service options are automatically updated?
  • Are scripting applications in place, and up to date, to allow for uniform customer service in case agents have to temporarily take on unfamiliar roles, and have agents been made aware of this possibility?
  • Are customer relationship management applications in place, and up-to-date, that will allow access to uniform customer information, and have the agents been trained to use the applications?

 

Assistance in developing a contact center disaster recovery plan can be found with most contact center solutions vendors. They can provide guidance on how to manage redundancy or failover and recovery processes with your existing contact center technology, as well as help your organization document and categorize all of the contact centers and services your organization provides and determine the impact a disruption will have on those systems.

The contact center should also be sure to coordinate its disaster recovery plans with the rest of the organization. There may be some overlap, and it is important not to assume that another area of the business is taking care of supporting the systems that overlap with the contact center.

Also, if you are outsourcing any portion of your contact center initiatives, you must be sure that the outsourcer vendor has its own recovery plans in place. Sarbanes-Oxley, in the United States, requires organizations to provide evidence of business continuity plans and this includes vendor-provided services as well, including outsourcedservices.

The best disaster recovery plan is worthless if it isn’t updated continually and tested regularly. All too often, call centers invest large amounts of time, money, and other resources into developing a plan but make the mistake of ignoring the maintenance required to keep the plan effective and efficient. The financial impact of relying on an untested or outdated plan can be devastating.

Article Provided by SCC Services Group

Picture Provided by: http://www.megabyte.be/en/it-infrastructure/security-solutions/disaster-recovery-plan-drp-bcp/

Since 2000, SCC Services Group has been successfully providing services to the Automotive, Banking, Financial Services, Travel, Telecommunication and Retail Call Center organizations. This depth of experience is complemented by our commitment to service excellence, a healthy corporate culture, and a highly skilled team. If you are interested in learning more about SCC Services Group consulting or business services offerings and how we can assist your organization improve its overall performance please send an email to: info@sccservicesgroup.com

Source: http://www.fenero.com/business-continuity-and-disaster-recovery-in-customer-service/

Publish Date: August 1, 2016 5:00 AM


Press Release: Fenero Announces WebPhone Launch, Enabling Real-Time Contact Center Connections In The Cloud

Fenero Announces  WebPhone  Launch, Enabling Real-Time Contact Center Connections in the Cloud

 

Fenero’s new WebPhone release uses cloud-based application WebRTC (Web Real-Time Communication) enabling voice calls directly within your browser.

Miami , Florida – On  July 18th,  2016  contact center software provider,  Fenero ,  announced the release of its newest feature, the  Webphone; an in-browser application that lets customers make voice calls without the need for  additional hardware or installs.

Fenero  offers a suite of communication tools – including email, live chat, inbound-outbound calls, quality auditing, scoring, call recording and more. The SaaS solution cuts the need for IT setups and account executives, and customers are billed per interaction, reducing costs and risks for new businesses.

Fenero’s  Webphone is a cloud-based tool designed for sales and customer service operations worldwide. The business API uses in-browser WebRTC (Web Real-Time Communication) technology, enabling real-time communication supporting audio calls directly within a browser. This feature involves end-to-end Transport Layer Security (TLS) encryption of all data that is communicated, provided a higher level of security than most commercial telephone systems.

The technology lets callers login to the platform without the need for a physical phone or installed applications. This saves time, money and resources for existing customers, who no longer need  additional  hardware. It also helps businesses to set up contact centers faster.

The need to deliver high-quality customer service in combination with newly available cloud-based SaaS providers has driven growth in contact centers.  Contact Babel estimates  there are around 44,000 contact centers in the U.S., employing over 3.4 million agents.  Deloitte’s 2015 global contact center survey   revealed that “SaaS-based solutions will fuel growth in contact center technology solutions.”

Fenero  has over 6,000 users and has handled an estimated 350 million calls, and counting. The company’s proprietary contact center services save clients an average of 70 percent of contact center software,  hardware  and  telephony  costs,  compared to alternative providers.

“Great customer service has become an integral part of any business operation,” says  Fenero  CEO and Founder  Marlon Williams.  “Cloud-based solutions make cutting-edge technologies available to all businesses.  Fenero’s  pay-as-you-go cloud solutions takes this one step further, removing all risk, cutting costs and enabling smoother setups for new businesses,” he added.

ABOUT FENERO

Fenero  is a leading provider of cloud solutions for contact centers. Based in Miami, Florida and headed by  CEO Marlon Williams,  Fenero  helps companies to lower their contact center costs, increase agent productivity and create an exceptional customer experience through its flexible, reliable and scalable cloud contact center solution.

Find out more at  www.fenero.com

CONTACT

Name: Jim Glade

Phone: 1-646-480-0356

Email: Jim@publicize.co

Source: http://www.fenero.com/press-release-fenero-announces-webphone-launch-enabling-real-time-contact-center-connections-in-the-cloud/

Publish Date: July 19, 2016 5:00 AM


Getting Your Team in the Zone

By Glenn Pasch

At one of the press conferences at the Masters Golf Tournament, Lee Westwood, the round two leader, was asked if he was worried because Phil Mickelson had caught up to him.  He answered that he could only worry about the shots he hit.  This got me thinking about two different types of call center agents: those that focus on what they can control and those that focus on what they cannot.

Have you ever worked with someone who always had a reason why they did not hit their production levels? When you speak to them, they usually give you excuses for their lack of success, usually something like this:

  • “It was the list of people you gave me to call.”
  • “I’m getting the people who just want information.”
  • “No one listens.”
  • “It’s just not my day.”

 

Just as any great golfer tells you that they get in the “zone” (meaning that they focus on what they are doing and block out everyone else), you can help your employees get into their own “zone” and stay there.

So how do you change the focus of your employees? To improve the training and performance of any employee, whether it’s customer service training, sales training, or management training, you need to assist your employees to focus on what they can control instead of what they can’t so they will be more successful.

Here is what your agents can control on the phones:

Tone of voice: Agents need to make sure that their tone is pleasant and clear and their volume matches that of the caller.

Attitude: Are your agents focused on the call they are taking and how best to serve this customer? Or are they still focused on the call they took ten minutes ago, when the caller frustrated them? Carrying that attitude into the current call will kill any chance of delivering great service.

Focus: Where are your agents looking when speaking to a customer? Are they focused on their screen, as if the person was sitting right across from them? Or are they more concerned with what is happening next to them – or across the room? They may not realize it, but if an agent is looking across the room, a distracted tone will come across in their voice, and the customer will feel that the agent is not listening or giving them his or her full attention.

Listening skills:  Nothing frustrates customers more than having to repeat themselves. Make sure your team is taking the time to listen and ask the correct questions to make sure they get all of the information they need the first time.

Pace: It is easy to speak to someone over the phone at the same pace as you would face-to-face. The problem is that people understand a good deal of what you are saying by your body language.  Over the phone, you do not have that benefit. I recommend having your agents speak at half speed. This will slow them down enough so those on the other end of the line can follow what’s being said.

Strive for understanding: Agents read their script repeatedly during the course of a day. Many of them begin to go into an “autopilot” mode, where they are not focused on making sure the caller fully understands what is being asked. Train your agents to take the time to repeat information back to the person or summarize it before ending the call.

 Here are some things your agents cannot control on the phones:

  • The agent is the fifth person to call them today.
  • The person’s child just spilled their milk.
  • They just sat down to dinner.
  • They are just walking out the door.

As your agent’s coach/supervisor, you must listen in on their calls and give them your feedback, pointing out when they are focusing correctly. This will help to train them to monitor their own progress.

Article Provided by SCC Services Group

Picture Provided by: http://www.businessnewsdaily.com/2864-customer-service-tips.html

Since 2000, SCC Services Group has been successfully providing services to the Automotive, Banking, Financial Services, Travel, Telecommunication and Retail Call Center organizations. This depth of experience is complemented by our commitment to service excellence, a healthy corporate culture, and a highly skilled team.

If you are interested in learning more about SCC Services Group consulting or business services offerings and how we can assist your organization improve its overall performance please send an email to: info@sccservicesgroup.com

Source: http://www.fenero.com/getting-your-team-in-the-zone-2/

Publish Date: July 12, 2016 5:00 AM


Customer Experience Statistics

Customer Experience Statistics

You might find it interesting that it is projected by 2020 that customer experience will be the most heralded competitive differentiator for businesses, beyond products and services.

Below are interesting statistics to help you optimize your customer experience and increase customer retention.

 

  • 82% of consumers say the number one factor that leads to a great customer service experience is having their issues resolved quickly. (LivePerson)

 

  • Reducing your customer defection rate by 5% can increase your profitability by 25 to 125%.
    (Leading on the Edge of Chaos, Emmet Murphy and Mark Murphy)

 

  • 62% of organizations view customer experience provided through contact centers as a competitive differentiator. (Deloitte: Contact Center Survey)

 

  • 51% of companies increased the staffing of their centralized customer experience team. (Temkin Group)

 

  • By 2020, customer experience will overtake price and product as the key brand differentiator. (Customers 2020 Report)

 

  • 70% of customers will do business with you again if you resolve their complaints. (Ruby Newell-Legner)

 

  • 65% of 1,000 consumers surveyed said they’ve cut ties with a brand over a single poor customer service experience. (Parature State of Multichannel Customer Service Survey)

 

  • 92% of companies surveyed reported a decline in customer satisfaction; consumers were most disappointed by inconsistent service.  (Salesforce.com)

 

  • The probability of selling to an existing customer is 60-70% while it falls to just 5-20% for new prospects. (Forbes)

 

  • Commerce spending for repeat customers is on average 105% higher than for new customers. (McKinsey)

 

Photo Credit: https://johnaduerk.net

Article Provided by SCC Services Group

Since 2000, SCC Services Group has been successfully providing services to the Automotive, Banking, Financial Services, Travel, Telecommunication and Retail Call Center organizations. This depth of experience is  complemented by our commitment to service excellence, a healthy corporate culture, and a highly skilled team. If you are interested in learning more about SCC Services Group consulting or business services offerings and how we can assist your organization improve its overall performance please send an email to: info@sccservicesgroup.com.

Source: http://www.fenero.com/customer-experience-statistics/

Publish Date: July 5, 2016 5:00 AM


Hiring the Right Talent

Hiring the right talent is crucial for any business especially for companies that have to communicate with their customers directly daily. In order for a company to be successful, they must have the right people, in the right place with the right training. Some companies do not devote the time in pre-screening candidates which results in bad hires. When bad hires are selected, high expectations are short lived and a waste of money. A poor decision can cost you thousands.

There are several things that can be done, to ensure you are hiring the best talent that will make your business flourish.

  1. Review resumes thoroughly and confirm job history – Candidate should be able to explain gaps and provide details on previous work experience.
  2. Incorporate pre-interview assessments – Depending on the industry, there are many online personality, writing, and customer service assessments that can be administered at no additional cost.
  3. Ask the right questions – Here are some important interview questions. These questions will help the recruiter and/or hiring manager determine the candidate’s thought process, personality, moral values and if he/she is a good cultural fit for your organization.

 

  •  Tell me about yourself.
  • What are your strengths?
  • What would you like to further develop?
  •  What steps are you taking to develop that area?
  • What attracted you to this company?
  • What do you know about this industry?
  • What can you do for us that other candidates can’t?
  • What did you least like about your previous job?
  • What’s your ideal company?
  • Why should we hire you?
  • Give me an example of a time when you went above and beyond the call of duty at work.
  • What was your greatest failure, and what did you learn from it?
  • What kind of goals would you have in mind if you’re selected for this position?

 

Besides these pre-hire steps, I found that incorporating an additional hiring manager in the interview process is beneficial. You will be able to compare/contrast notes and discuss important details that may change the hiring outcome.

What do you integrate in your interview process?

Photo Credit: http://www.picgifs.com/

Fenero’s unique solution gives users a suite of applications for managing their contact engagement, including automated call distribution (ACD), manual, preview, and predictive outbound dialing, as well as interactive voice response (IVR), live customer chat and email routing. The contact center solution also supports quality assurance features including 100% call recordings, browser-based screen recordings, and detailed performance reporting. Visit www.fenero.com for more details. 

 

Source: http://www.fenero.com/hiring-the-right-talent/

Publish Date: December 5, 2015 5:00 AM


Fenero Awarded 2015 Communications Solutions Product of the Year Award

Miami, FL, August 20, 2015 — Fenero announced today that TMC, a global, integrated media company, has awarded its Fenero Contact Center a 2015 Communications Solutions Product of the Year Award.

“We’re committed to delivering on our vision of providing the most affordable, agile, and secure solutions for streamlining customer and business interactions and are honored to be a 2015 Product of the Year Award recipient,” said Marlon Williams, Founder and CEO of Fenero. “We have lots in store for our industry in the years to come.”

Fenero’s unique solution gives users a suite of applications for managing their contact engagement, including automated call distribution (ACD), manual, preview, and predictive outbound dialing, as well as interactive voice response (IVR), live customer chat and email routing. The contact center solution also supports quality assurance features including 100% call recordings, browser-based screen recordings, and detailed performance reporting.

“Congratulations to Fenero for being honored with a 2015 Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Fenero Contact Center is truly an innovative product and is amongst the best solutions that facilitate voice, data and video communications brought to market in the past twelve months. I look forward to continued excellence from Fenero in 2015 and beyond.”

About Fenero

Founded in 2013 and based in Miami, Fenero and its Contact Center platform is built upon open source and exemplifies what open software can do for contact centers. The platform offers a suite of features including ACD, IVR, outbound dialing (manual, preview, predictive), chat, email, call and screen recordings, and more. User sign up and call/data storage is 100% free, only having to pay for per call/email/chat charges.

For more information about Fenero, visit www.fenero.com.

About TMC

TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more.

For more information about TMC, visit www.tmcnet.com.

Source: http://www.fenero.com/fenero-awarded-2015-communications-solutions-product-of-the-year-award/

Publish Date: August 24, 2015 5:00 AM

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