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EMPLOYEE ENGAGEMENT

Hiring the Right Talent - Fenero - ContactCenterWorld.com Blog

Hiring the Right Talent

Hiring the right talent is crucial for any business especially for companies that have to communicate with their customers directly daily. In order for a company to be successful, they must have the right people, in the right place with the right training. Some companies do not devote the time in pre-screening candidates which results in bad hires. When bad hires are selected, high expectations are short lived and a waste of money. A poor decision can cost you thousands.

There are several things that can be done, to ensure you are hiring the best talent that will make your business flourish.

  1. Review resumes thoroughly and confirm job history – Candidate should be able to explain gaps and provide details on previous work experience.
  2. Incorporate pre-interview assessments – Depending on the industry, there are many online personality, writing, and customer service assessments that can be administered at no additional cost.
  3. Ask the right questions – Here are some important interview questions. These questions will help the recruiter and/or hiring manager determine the candidate’s thought process, personality, moral values and if he/she is a good cultural fit for your organization.

 

  •  Tell me about yourself.
  • What are your strengths?
  • What would you like to further develop?
  •  What steps are you taking to develop that area?
  • What attracted you to this company?
  • What do you know about this industry?
  • What can you do for us that other candidates can’t?
  • What did you least like about your previous job?
  • What’s your ideal company?
  • Why should we hire you?
  • Give me an example of a time when you went above and beyond the call of duty at work.
  • What was your greatest failure, and what did you learn from it?
  • What kind of goals would you have in mind if you’re selected for this position?

 

Besides these pre-hire steps, I found that incorporating an additional hiring manager in the interview process is beneficial. You will be able to compare/contrast notes and discuss important details that may change the hiring outcome.

What do you integrate in your interview process?

Photo Credit: http://www.picgifs.com/

Fenero’s unique solution gives users a suite of applications for managing their contact engagement, including automated call distribution (ACD), manual, preview, and predictive outbound dialing, as well as interactive voice response (IVR), live customer chat and email routing. The contact center solution also supports quality assurance features including 100% call recordings, browser-based screen recordings, and detailed performance reporting. Visit www.fenero.com for more details. 

 

Source: http://www.fenero.com/hiring-the-right-talent/

Publish Date: December 5, 2015 5:00 AM


2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 



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Press Release: Fenero Announces WebPhone Launch, Enabling Real-Time Contact Center Connections In The CloudJuly 19, 2016 5:00 AM
Getting Your Team in the ZoneJuly 12, 2016 5:00 AM
Customer Experience StatisticsJuly 5, 2016 5:00 AM
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Fenero Awarded 2015 Communications Solutions Product of the Year AwardAugust 24, 2015 5:00 AM
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Customer Service Tips to Handle Complaints and Keep Customers HappyApril 3, 2015 5:00 AM
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