Hiring the right talent is crucial for any business especially for companies that have to communicate with their customers directly daily. In order for a company to be successful, they must have the right people, in the right place with the right training. Some companies do not devote the time in pre-screening candidates which results in bad hires. When bad hires are selected, high expectations are short lived and a waste of money. A poor decision can cost you thousands.
There are several things that can be done, to ensure you are hiring the best talent that will make your business flourish.
Besides these pre-hire steps, I found that incorporating an additional hiring manager in the interview process is beneficial. You will be able to compare/contrast notes and discuss important details that may change the hiring outcome.
What do you integrate in your interview process?
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Fenero’s unique solution gives users a suite of applications for managing their contact engagement, including automated call distribution (ACD), manual, preview, and predictive outbound dialing, as well as interactive voice response (IVR), live customer chat and email routing. The contact center solution also supports quality assurance features including 100% call recordings, browser-based screen recordings, and detailed performance reporting. Visit www.fenero.com for more details.
Publish Date: December 5, 2015 5:00 AM
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
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