Fenero’s new WebPhone release uses cloud-based application WebRTC (Web Real-Time Communication) enabling voice calls directly within your browser.
Miami , Florida – On July 18th, 2016 contact center software provider, Fenero , announced the release of its newest feature, the Webphone; an in-browser application that lets customers make voice calls without the need for additional hardware or installs.
Fenero offers a suite of communication tools – including email, live chat, inbound-outbound calls, quality auditing, scoring, call recording and more. The SaaS solution cuts the need for IT setups and account executives, and customers are billed per interaction, reducing costs and risks for new businesses.
Fenero’s Webphone is a cloud-based tool designed for sales and customer service operations worldwide. The business API uses in-browser WebRTC (Web Real-Time Communication) technology, enabling real-time communication supporting audio calls directly within a browser. This feature involves end-to-end Transport Layer Security (TLS) encryption of all data that is communicated, provided a higher level of security than most commercial telephone systems.
The technology lets callers login to the platform without the need for a physical phone or installed applications. This saves time, money and resources for existing customers, who no longer need additional hardware. It also helps businesses to set up contact centers faster.
The need to deliver high-quality customer service in combination with newly available cloud-based SaaS providers has driven growth in contact centers. Contact Babel estimates there are around 44,000 contact centers in the U.S., employing over 3.4 million agents. Deloitte’s 2015 global contact center survey revealed that “SaaS-based solutions will fuel growth in contact center technology solutions.”
Fenero has over 6,000 users and has handled an estimated 350 million calls, and counting. The company’s proprietary contact center services save clients an average of 70 percent of contact center software, hardware and telephony costs, compared to alternative providers.
“Great customer service has become an integral part of any business operation,” says Fenero CEO and Founder Marlon Williams. “Cloud-based solutions make cutting-edge technologies available to all businesses. Fenero’s pay-as-you-go cloud solutions takes this one step further, removing all risk, cutting costs and enabling smoother setups for new businesses,” he added.
Fenero is a leading provider of cloud solutions for contact centers. Based in Miami, Florida and headed by CEO Marlon Williams, Fenero helps companies to lower their contact center costs, increase agent productivity and create an exceptional customer experience through its flexible, reliable and scalable cloud contact center solution.
Find out more at www.fenero.com
Name: Jim Glade
Publish Date: July 19, 2016 5:00 AM
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