Fenero Awarded 2015 Communications Solutions Product of the Year Award - Fenero - ContactCenterWorld.com Blog
Miami, FL, August 20, 2015 — Fenero announced today that TMC, a global, integrated media company, has awarded its Fenero Contact Center a 2015 Communications Solutions Product of the Year Award.
“We’re committed to delivering on our vision of providing the most affordable, agile, and secure solutions for streamlining customer and business interactions and are honored to be a 2015 Product of the Year Award recipient,” said Marlon Williams, Founder and CEO of Fenero. “We have lots in store for our industry in the years to come.”
Fenero’s unique solution gives users a suite of applications for managing their contact engagement, including automated call distribution (ACD), manual, preview, and predictive outbound dialing, as well as interactive voice response (IVR), live customer chat and email routing. The contact center solution also supports quality assurance features including 100% call recordings, browser-based screen recordings, and detailed performance reporting.
“Congratulations to Fenero for being honored with a 2015 Communications Solutions Product of the Year Award,” said Rich Tehrani, CEO, TMC. “Fenero Contact Center is truly an innovative product and is amongst the best solutions that facilitate voice, data and video communications brought to market in the past twelve months. I look forward to continued excellence from Fenero in 2015 and beyond.”
Founded in 2013 and based in Miami, Fenero and its Contact Center platform is built upon open source and exemplifies what open software can do for contact centers. The platform offers a suite of features including ACD, IVR, outbound dialing (manual, preview, predictive), chat, email, call and screen recordings, and more. User sign up and call/data storage is 100% free, only having to pay for per call/email/chat charges.
For more information about Fenero, visit www.fenero.com.
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, IoT Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading business technology event, as well as industry events: 2015 Connecticut Mobile Summit; Asterisk World; AstriCon; ChannelVision (CVx) Expo; DevCon5 – HTML5 & Mobile App Developer Conference; Drone Zone 360; IoT Evolution Conference & Expo; IoT Evolution Developers Conference; IoT Evolution Fog, Analytics & Data Conference; IoT Evolution Connected Transportation Conference; IoT Evolution Connected Home & Building Conference; MSP Expo; NFV Expo; SIP Trunking, Unified Communications & WebRTC Seminars; Wearable Tech Conference & Expo featuring Fitness and Sports Wearable Technology (FAST) Expo; WebRTC Conference & Expo; and more.
For more information about TMC, visit www.tmcnet.com.
Publish Date: August 24, 2015 5:00 AM
|All Suppliers||Get Listed|
|PREMIUMFuture Gen International Pte Ltd|
(VIEW OUR PAGE)
Outsourcing provider of English Call Centre services, Audio Transcriptions, Big Data ETL (Extract, Transform, Load) , Big Data Visualization, Big Data Predictive Model Generation
(VIEW OUR PAGE)
HigherGround develops data collection, information storage, and interaction analytics solutions that easily transform data into actionable intelligence, enabling operational optimization, enhanced per...
(VIEW OUR PAGE)
Advanced AI technology and Natural Language Processing delivered to clients in the Cloud that harnesses both voice and digital conversations. The focus is on building an environment where intelligent ...
View more from Fenero
Recent Blog Posts:
|De-Stress Your Call Center: How to Manage In a Stressful Environment||October 31, 2016 5:00 AM|
|Ten Simple Strategies for Customer Satisfaction and Loyalty||August 15, 2016 5:00 AM|
|Business Continuity and Disaster Recovery in Customer Service||August 1, 2016 5:00 AM|
|Press Release: Fenero Announces WebPhone Launch, Enabling Real-Time Contact Center Connections In The Cloud||July 19, 2016 5:00 AM|
|Getting Your Team in the Zone||July 12, 2016 5:00 AM|
|Customer Experience Statistics||July 5, 2016 5:00 AM|
|Hiring the Right Talent||December 5, 2015 5:00 AM|
|Fenero Awarded 2015 Communications Solutions Product of the Year Award||August 24, 2015 5:00 AM|
|Customer Service Statistics||May 9, 2015 5:00 AM|
|Customer Service Tips to Handle Complaints and Keep Customers Happy||April 3, 2015 5:00 AM|