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3 Reasons Why Customers Choose Five9, In Their Words - Five9 - ContactCenterWorld.com Blog

3 Reasons Why Customers Choose Five9, In Their Words

It starts with a vision. For Five9 our vision is “great customer experiences every time.” Every day our employees around the world focus on this vision and every action is based on our customers.

While it’s good to feel like we are doing a great job taking care of our customers, the true validation is how our customers feel we are doing. We recently noticed many Five9 customers posting product reviews on a website called Trustpilot. After analyzing the reviews we found some trends. The top three trends found from these reviews are:

  1. Customer Service/Support
  • “Their support is the best support I’ve experienced across any company.”
  • “Five9 support staff is like none I have ever worked with. Professional enough to pass you off to more advanced staff when needed, and personal enough to attach themselves to you until the problem is solved.”
  • “What is really unique about Five9 is their customer support.”
  1. Product
  • “This product has changed our call center completely.”
  • “Great Product, great service, great leaders.”
  • “Excellent product with relatively easy to set up and use. Would recommend anytime!”
  1. Reliable
  • “Five9 is very reliable. Overall, Five9 is a great platform for your Sales and Customer Support needs.”
  • “I’ve used other calling software programs and none of them come even close to Five9’s features,reliability, and smooth integration.”
  • “Helped implement several different dialers over the years and Five9 is the go to for a solid and usable experience.”

Click here to see more Five9 reviews on Trustpilot or to leave your own review.

Source: http://blog.five9.com/customers-choose-five9-words/

Publish Date: March 29, 2017

2023 Buyers Guide
Get Listed
Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.
5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 


View more from Five9

Recent Blog Posts:
The Force is Strong at Five9May 4, 2017
My Highlights from Oracle Modern CX 2017 – This Year Vs. Last YearMay 2, 2017
Could Congress Force Call Centers to Stay in The US?April 4, 2017
3 Reasons Why Customers Choose Five9, In Their WordsMarch 29, 2017
Customer Journeys Have a Starting Point, But Not an Ending PointMarch 27, 2017
Real-Time Resolution for the Modern Contact CenterMarch 27, 2017

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