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FLS Connect - ContactCenterWorld.com Blog

New Volunteer Connect Cell App

Volunteer Connect PRO is now enabled for cell phone dialing. The app is restricted to a 1:1 Call-to-Agent ratio since you are dialing cell phones. This distinction lets your volunteers legally dial cells.

One Project -

The platform automatically splits one data file into cell and landline portions, allowing an admin to build 1 project, while staying making legal calls to each. The same login is used between both our landline and cell app. Instead of two projects, this recent update allows the user to create just one project.

On Hold Music & Practice Mode - We heard you! We now have on-hold music for your volunteers as well as the same Practice Mode section so your volunteers can be comfortable before making that first call.

Absentee/Early Vote Suppression -

  • Call projects can be set up to suppress Absentee and Early Voters for a specific election in real-time.
  • The AB/EV feature is designed for upcoming elections where our platform is updated with new uploaded voter data with dates for ballot requests, ballot returns and early votes. In some cases, it can be used to suppress voters who have an AB/EV returns in previous elections.

Same Great Product -

  • Apple/Android device compatible
  • Our apps use the most up-to-date RNC voter model scores and absentee data
  • Real-time support always available with Intercom in Data Center
  • Data visualization reporting tools & automatic survey results
  • Assign callers to regions and calling goals

Contact Us to get started.

Source: https://www.flsconnect.com/new-volunteer-connect-cell-app/

Publish Date: October 11, 2018 5:00 AM


Dialing Cell Phones – PA-18 Case Study

In an even split A/B test for the 2017 PA elections where half the turnout universe received a cell phone call and the other half did not, turnout increased in all age groups, frequencies and calculated party.

Source: https://www.flsconnect.com/dialing-cell-phones/

Publish Date: May 17, 2018 5:00 AM


Web-Based Voter Registration Chase Calls

 Nationwide Coalition Group

Web-Based Voter Registration Chase Calls

The Story: A nation-wide coalition group launched a web-based voter registration campaign in a targeted state to a targeted audience. Any individual who completed the voter registration form on their website were directed to print and mail their form to a specific election official’s address to complete voter registration. These individuals provided their name and address to the website and most opted in to give the coalition their phone number.

FLS’s role in this campaign was to provide data enhancement, verification of voter registration records and Live Chase Calls to the records provided by the coalition’s website.

Result: Over a period of time, FLS conducted Live Chase calls for 3 days each month to the coalition’s records with phones. We identified hundreds of records that responded they had mailed in their voter registration application. To those potential voters who we did not reach Live, we left thousands of messages onto voicemails, all to remind
registrants to mail in their application. Each person who filled out a voter registration form was continuously checked using our data enhancement tools to match them to the state voter file. FLS’s Data Team also created a complete data analysis of the program for the client.

Takeaway: In the end, more than 15,000 individuals used the coalition website to fill out a voter registration form and FLS verified that more than 54% of these records are registered voters in that state. In comparison, a traditional voter registration drive will normally achieve only a 10-20% return.

This technology-based voter registration method could prove to be a remarkable tool for reaching out to the targeted audience in the coalition’s other targeted states.

Source: https://www.flsconnect.com/web-based-voter-registration-chase-calls/

Publish Date: February 23, 2018 5:00 AM


Importance of Contacting Cell Phones

FLS can manually dial cell phones for any campaign or organization. In a recent report from Politico the importance of dialing cells was resounding:

The number of Americans living in households without landline telephones continued to increase over the first six months of this year, with a 52 percent majority of adults now in wireless-only homes, according to new data released today.

Obviously, not dialing this huge majority of the population is no longer an option to not consider it a possibility of doing - votes are simply left off the table:

Nearly three-quarters of Americans aged 25-34 live in households with only cellular telephones, far more than the 23.9 percent of seniors 65 or older who are wireless-only. In this month’s Alabama special election for Senate, the polls that included larger numbers of cellphone respondents generally showed Democrat Doug Jones ahead of or running even with Republican Roy Moore. Moore led many of the polls conducted entirely or mostly over landlines.

Politico Pro: Steven Shepard, 12/28/2017

Source: https://www.flsconnect.com/cell-phones/

Publish Date: January 23, 2018 5:00 AM


Calls v No Calls Case Study

Source: http://www.flsconnect.com/calls-v-no-calls-case-study/

Publish Date: September 21, 2016 5:00 AM


AB/EV Calls Work. Be Ready.

Source: http://www.flsconnect.com/ab-ev-calls-work/

Publish Date: August 19, 2016 5:00 AM


Effects of Voter Contact Phone Calls

Effects of Voter Contact Phone Calls
 
Did you know that ID calls that occur months before an election give you, not just a hard ID, but can also impact turnout for our Republicans?  Our studies have shown voters who participate in an ID call turnout at higher rates than those who aren’t contacted.
Looking at Persuasion and Turnout calls, we see an even bigger impact:
It pays to spend time making ID calls now, with many programs leading to November. If you have questions on how programs such as this apply to your campaign, please contact us at 855-FLS-2016 or through our website and we would be happy to assist.
 
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Source: http://www.flsconnect.com/effects-of-voter-contact-phone-calls/

Publish Date: April 19, 2016 5:00 AM


Professional Voice Talent

Imagine having a voice deliver your message that normally would cost thousands of dollars.  FLS has made arrangements for clients to reap the benefit of some of the country’s most sought after professional voices for a fraction of that cost.  The right voice with the right delivery can produce the right outcome – Victory.

FLS offers you the opportunity to have your message delivered by people who make their living representing individuals and corporations with their voice.  This group of individuals are available for you to choose who you feel can best deliver your phone call. Check out our Voice Talent gallery to help choose which voice you prefer, just choose the Voice Talent tab.

Benefits are:

  • Clear and concise interpretation of your script
  • Choose the style and tone you like best
  • Choose the voice you like best
  • Know that people listen to FLS Professional Voices
  • Quality messages delivered by professionals
  • FLS offers these voices at substantial discounts available only for you
  • This small investment in professional talent could be your margin of victory.

If you have any questions about this or how to get started, please contact KC Jones, our Director of Sales and she would be happy to assist.

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Source: http://www.flsconnect.com/professional-voice-talent/

Publish Date: March 3, 2016 5:00 AM


Placing Your Audience In Control

Connecting Your Audience

Be it personal letters or a phone call, our Letter Desk and Patch Calls place your audience in control over the issues they care about.

Personal letters from constituents are proving to be increasingly effective in swaying legislators’ opinions on hot issues. FLS can economically generate hundreds of thousands of letters on your behalf – all unique, but conveying your desired message. Each letter is personalized, individually signed and often includes a handwritten postscript from the constituent.

FLS has worked to design scripting and call systems that generate high-quality patch calls. Constituents are connected directly to their legislators, and in some cases are given individual talking points to help convey your message to their elected official in a personal way. Our patch calls are all conducted so that when we patch a call, the constituent’s phone number is what shows up on the legislator’s caller ID.

So, when issues your organization cares about are voted on in state legislatures or on Capitol Hill, make sure elected officials are hearing from constituents via letters and calls.

If you have any questions about this or how to get started with these tools, please contact KC Jones, our Director of Sales and she would be happy to assist.

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Source: http://www.flsconnect.com/placing-your-audience-in-control/

Publish Date: March 2, 2016 5:00 AM


Compelling Voice Variable Stats

Do you ever use Voice Variable calls? These calls combine the value of an automated call with the personalization of a live call.  They achieve much higher response rates than traditional Automated calls.

Listen To What A Voice Variable Call Sounds Like

Using a candidate or another VIP voice in a personalize message instantly connects a voter to you and gives you the engagement and targeting you need to be as effective as possible in getting votes, persuading constituents and winning elections.

We do most of the work for you – setting up what variables offer the highest impact, guiding you and your VIP through a recording session, providing reporting and samples for your approval and programming the calls to be ready to go when you are.  All you need to do is set up a recording session, lasting about an hour and can be used as often as you’d like.

If you have any questions about this or how to get started, please contact KC Jones, our Director of Sales and she would be happy to assist.

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Source: http://www.flsconnect.com/compelling-voice-variable-stats/

Publish Date: January 20, 2016 5:00 AM


Getting Over the Wireless Hurdle

It is a fact that voters are moving rapidly off of land lines and going to exclusively cell phones.  Recently though, it has been reported that 75% of Pew Research polling will be dialing cell phones in order to achieve more accurate results.  Unfortunately for many campaigns, these calls to cell phones are twice as costly as a typical live call.
 
Help lower your costs by attempting to get permission to dial wireless numbers without the need for costly manual dialing strategies.  Here at FLS Connect, we can assist you in designing legally acceptable language that can be used to acquire the permission you need to call cell phones numbers the same way that landlines are dialed – instead of the costly manual dialing process.
 
The ability to call your donors, your supporters or potential supporters with traditional dialing, even on their cell phones will raise you more money on your fundraising programs, cost you less money on your voter contact programs, and provide more accurate results on all your programs.  Cell phones certainly aren’t going away, but neither are elections, and you can’t afford to miss persuading and turning out voters.  Call us to hear about how we can help!
 
If you have any questions about this or how to get started, please contact KC Jones, our Director of Sales and she would be happy to assist.
 
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*1/5/16 memo from POLITICO PRO: “Pew Research Center ups cellphones to 75 percent of surveys”

Source: http://www.flsconnect.com/getting-over-the-wireless-hurdle/

Publish Date: January 11, 2016 5:00 AM


Volunteer Connect Dashboard Update

Introducing updates for our call-from-home platform, Volunteer Connect. This product’s dashboard view offers many options, the newest addition is the “Today” tab.

The “Today” tab now displays a chart and data table for “Calls By Hour Today.” The chart will appear something like this:

This report contains a new “Hourly Contacts” tab, which will display separate tables for contacts per hour and completes per hour by project and user for a selected date, using the report’s “Start Date” prompt. This will allow the admin to view hourly contact information for any day.

Stay tuned for many product updates as we prepare for an exciting 2016 election year.

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Source: http://www.flsconnect.com/volunteer-connect-dashboard-update/

Publish Date: December 3, 2015 5:00 AM

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