In an even split A/B test for the 2017 PA elections where half the turnout universe received a cell phone call and the other half did not, turnout increased in all age groups, frequencies and calculated party.
Publish Date: May 17, 2018
|1.)||The House of Contact Centers|
Assess the roadmap to a higher potential for your customer contact center:
• Discover strenghts and opportunities in only 30 minutes.
• Receive a FREE roadmap and actionplan to growth.
• Determine in 39 statements the foundation for a futureproof contact center.
Click on the link below to start your FREE assessment!
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
|New Volunteer Connect Cell App||October 11, 2018|
|Dialing Cell Phones – PA-18 Case Study||May 17, 2018|
|Web-Based Voter Registration Chase Calls||February 23, 2018|
|Importance of Contacting Cell Phones||January 23, 2018|
|Calls v No Calls Case Study||September 21, 2016|
|AB/EV Calls Work. Be Ready.||August 19, 2016|