Publish Date: August 19, 2016 5:00 AM
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
|New Volunteer Connect Cell App||October 11, 2018 5:00 AM|
|Dialing Cell Phones – PA-18 Case Study||May 17, 2018 5:00 AM|
|Web-Based Voter Registration Chase Calls||February 23, 2018 5:00 AM|
|Importance of Contacting Cell Phones||January 23, 2018 5:00 AM|
|Calls v No Calls Case Study||September 21, 2016 5:00 AM|
|AB/EV Calls Work. Be Ready.||August 19, 2016 5:00 AM|
|Effects of Voter Contact Phone Calls||April 19, 2016 5:00 AM|
|Professional Voice Talent||March 3, 2016 5:00 AM|
|Placing Your Audience In Control||March 2, 2016 5:00 AM|
|Compelling Voice Variable Stats||January 20, 2016 5:00 AM|