Best Practices for Agent Training - Focus Services, Inc. - ContactCenterWorld.com Blog
In this weeks blog post we will discuss best practices in agent training. There are many theories and beliefs on how to best train contact center agents. Continue reading to learn just a few of the better techniques.
Always be looking to improve your training processes
Give options during training
Keep the training material simple
Always enforce company rules during training
Make training a team effort
In conclusion, there are many different approaches that can be taken concerning training. Follow some of these simple suggestions and you will see a noticeable improvement to your own training process. Always remember that the most important thing to improving your processes is realizing that there is always something that can be improved.
Publish Date: February 22, 2016 5:00 AM
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