Today's recruiters know high-volume hiring isn't an easy task.
It wouldn't be a stretch to say that the talent selection industry is not just ready, but ripe for talent assessment tools.
However, incorporating data-driven tools like pre-hire assessments into the talent selection process doesn't mean nudging recruiters out of relevancy. Rather, it gives recruiters the power to make decisions more quickly and accurately without unintentionally indulging human bias.
Researchers Mitchell Hoffman, Danielle Li, and Lisa Kahn analyzed the success of recruiting manager discretion versus predictive talent assessment tests, as measured by job tenure. The results, reported in Discretion in Hiring, showed that between pre-hire assessment testing displayed the stronger correlation.
Companies that relied solely on the assessment test results saw a 15% increase in the tenure of their hires. In fact, this number was reduced by 5% when hiring managers were given the option to make exceptions and hire some candidates that did not score high on the pre-hire tests.
This example supports the copious evidence that talent assessment software allows recruiters and organizations to select job candidates with a much higher degree of predictive accuracy than other hiring tools.
Recruiters are responsible for attracting, screening, and identifying top talent. However, they are also human, and the amount of data recruiters deal with on a daily basis is overwhelming. Even seasoned professionals have a finite capacity for clearheaded decision-making.
In high-volume hiring environments, recruiters contend with a number of obstacles that challenge their ability to identify top talent consistently, including:
Employee assessment tests aren’t new – they’ve actually been around for quite a while. But the combination recent technological advances and better scientific understanding of human development and personality have enhanced both the precision and pervasiveness of these tools. Additionally, assessment tests can break down many of the barriers that have been preventing recruiters from identifying top talent frequently and accurately:
Historically, many companies have relied on recruiters to handle the entire talent selection process. However, if you're hoping to snatch and retain quality hires, you need data-driven tools to gauge whether or not candidates can do what’s required to thrive in a specific job role.
Some recruiters might argue that an employee's performance is more contingent upon the coaching and direction they're given by their superiors once they're hired.
While coaching certainly has an impact, using pre-hire tools to assess applicants beforehand, and then reporting post-hire performance information to recruiters, allows these teams to spot pre-hire behaviors that can be used to predict on-the-job performance.
By incorporating information provided by data-driven tools into the recruiting process, candidates' skills, knowledge, abilities and behaviors can be more clearly linked to performance. And in a business climate – and a culture – increasingly dominated by data-based decision-making, equipping recruiters with the information provided by talent assessments allows these teams to procure a larger number of high-quality hires over time, which can increase the recruiting team's impact on an organization as well as the satisfaction of internal stakeholders with recruitment efforts.
Enlightened recruiters are effective recruiters. Learn how talent assessment software can help create a more efficient, effective talent selection process by downloading your copy of the eBook below, or schedule a free consultation with one of our talent selection specialists.
Publish Date: August 1, 2016 5:00 AM
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
|3.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
|5.)||Jointly International Inc.|
Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:
* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Debt Recover, Collections
PH: +61 7 5660 6284
Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
|Transforming Cultures of Call Center Attrition - Part 3||February 6, 2018 5:00 AM|
|Transforming Cultures of Call Center Attrition - Part 2||January 31, 2018 5:00 AM|
|Transforming Cultures of Call Center Attrition - Part 1||January 29, 2018 5:00 AM|
|Where Can You Find the Best Contact Center Agents?||October 25, 2016 5:00 AM|
|Upgrading Your Talent with a Quality of Hire Scorecard||September 21, 2016 5:00 AM|
|Improving Customer Satisfaction: 5 Drivers to Set Your Compa...||August 31, 2016 5:00 AM|
|With Calls Getting Tougher, Call Center Simulations Help You...||August 29, 2016 5:00 AM|
|5 Reasons Your New Hires Are Failing||August 26, 2016 5:00 AM|
|5 Customer Service Interview Questions Every Manager Should ...||August 17, 2016 5:00 AM|
|Avoid These 6 Harmful Hiring Mistakes with Talent Assessment...||August 15, 2016 5:00 AM|