Implementing a new pre-hire assessment procedure is not always an easy sell.
You may encounter candidates who wow a hiring manager but fail an assessment (or who interview poorly after passing an assessment), causing your organization’s leadership to assume gut instinct is just as good an indicator of success. You know the data shows that assessments are more predictive than intuition – but how do you overcome the misconceptions?
Resistance from leadership or other stakeholders usually stems from a lack of clarity regarding the purpose and expected outcomes of hiring assessments. When it comes to these types of tools, you are likely to encounter some pervasive myths, including:
While assessments are effective, they are just one of several data-driven tools that should be used when making a hiring decision. But how do you communicate to your stakeholders that they are a necessary and critical component of the hiring process? One way is by effectively explaining the expected outcomes of the new talent acquisition software.
Assessments consistently prove to be extremely beneficial for an organization, but no single talent assessment test can fix every problem. It is helpful to provide your stakeholders with relevant details about what pre-employment testing software can and cannot do – and why your business needs a complete and holistic assessment solution.
Here are some points you can clarify when you’re looking for buy-in from leadership and other stakeholders:
Dealing with change in the workplace is difficult, and it’s not unusual to experience some push-back when new additions to the hiring process are made. As with any organizational challenge, developing a communication plan can help leaders avoid complications and get the most from their pre-employment testing software.
With help from trusted partners like the talent experts at FurstPerson, you can implement a pre-hire assessment process that helps your organization thrive. Download your free copy of the whitepaper below to discover what questions you should be asking your vendors, or schedule a free consultation with one of our talent selection specialists.
Publish Date: July 27, 2016
"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.
|3.)||Lieber & Associates|
Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,
Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
|4.)||Manitoba Customer Contact Association|
Making Training and Development Part of Your Corporate Landscape
Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.
Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.
Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train...
|5.)||Orion Learning Services Inc.|
Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff
Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
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