Fusion BPO Services Opens New Center in Europe – Albania - Fusion BPO Services - ContactCenterWorld.com Blog
Fusion BPO Services is a leading name in the global outsourcing industry known for its quality of service, a variety of service offering, and a high growth rate. Recently we have added a new contact center in Tirana, Albania, South-Eastern Europe. With this new center, Fusion continues to increase its global footprint.
By adding highly-skilled and multilingual resources to its team Fusion aims to strengthen their position as a global leader in outsourcing services and comprehensively cater to the varied outsourcing needs of its clients worldwide.
Here’s how our Albania center can support you better:
Increased Language Support – Apart from English, employees speak a number of languages including French, German, Italian, Spanish, and Greek. Portuguese, Russian, and Dutch are the most common second languages in Albania. Therefore, we can provide an outsourcing service in a language your customers speak and understand, thus eliminating the communication gap.
Highly Tech-savvy Resources - Albanian labor force is highly educated and skilled, and such resources are definitely going to help Fusion to serve various outsourcing needs of its clients both in Europe and America.
Location Advantage – By securing good ranking on the ‘Doing Business’ rankings by the World Bank for three consecutive years, Albania has become one of the most sought after outsourcing destination in South-east Europe. Apart from being a perfect nearshore outsourcing destination for our European clients, the outsourcing industry of Albania boasts cheap but highly-skilled workforce, making it an ideal outsourcing destination for our clients across the globe.
To sum it up, our clients can now enjoy the benefits of a cost-effective, resource-rich, multilingual outsourcing destination in Europe that is more than capable of supporting all your outsourcing needs in over 9 languages.
We hope that our new center will not only help us expand our global footprint but will also help our clients reach their business goals with the same dedication and efficiency they have come to expect from the brand named Fusion BPO Services.
Publish Date: September 12, 2018 5:00 AM
2020 Buyers Guide Inbound Call Handling Services
Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
View more from Fusion BPO Services
Recent Blog Posts:
|How The Airlines Industry Can Benefit From BPO Industry||February 14, 2019 5:00 AM|
|6 Ways To Engage Your Agents – The X Factor In Quality Customer Experience||February 8, 2019 5:00 AM|
|7 Ways Retail Businesses Can Benefit From Hiring a Call Center for Customer Service||February 1, 2019 5:00 AM|
|5 OmniChannel Customer Service Best Practices To Boost Customer Experience||January 29, 2019 5:00 AM|
|5 Social Customer Service Trends That Will Rule 2019||January 24, 2019 5:00 AM|
|8 Ways To Improve First Contact Resolution In A Call Center||January 22, 2019 5:00 AM|
|Fusion BPO Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc.||January 16, 2019 5:00 AM|
|5 Ways To Boost Customer Experience Through Call Center||January 15, 2019 5:00 AM|
|5 Trends Your Call Center Must Follow In 2019||December 10, 2018 5:00 AM|
|Will AI (Artificial Intelligence) Replace Or Enhance A Call Center?||November 12, 2018 5:00 AM|