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Perks Of Hiring Virtual Assistant Services - Fusion BPO Services - ContactCenterWorld.com Blog

Perks Of Hiring Virtual Assistant Services

 

The key to success lies in time management and smart work. However, it is not always possible to find time for every small task in your day-to-day schedule. And even if you do it all, the quality of work is bound to be hampered. So, what can you do about that? Well, having a little help in hand does not harm. And that is why having an assistant is a good idea.

But hiring a full time assistant to take care of small tasks does not sound promising at times. Just think about the time and money you have to spend on short listing candidates, and interviewing them. And then you will also have to pay them salary and give employee benefits. Is paying so much for an assistant who will perform small tasks whenever needed justified? Fusion thinks it is a complete waste. Why pay for a full time assistant when you can hire a virtual assistant and receive professional assistance at your convenience.

Our virtual assistant services offer you highly skilled professionals who are at your disposal working round the clock to get your job done, no matter what it is. Virtual assistants takes care of everything from administrative tasks to social media management, website and blog maintenance and what not. Delivering your tasks on time are their first priority. But that’s just one of the perks of hiring a virtual assistant. Want to know more about the perks? Read on:

Gift yourself the time to unwind

Don’t you crave a break amidst tight schedules and long working hours? Everyone needs a little downtime for relaxing and rejuvenation. But you cannot achieve that with an assistant who is right beside you. You will feel the need to supervise their work or clear their doubts. But with a virtual assistant, you won’t have to supervise anything as they are highly skilled professionals who know their job and they have their superiors to make sure that you get nothing but the best output. All you need to do is to enjoy your downtime.

Round the clock service

Hiring an assistant burns a hole in your pockets.  Full time assistants often tend to do a poor job when you ask them to do a job urgently especially if it means they might need to stay back. Whereas, a virtual assistant is always at your service and they do not compromise on the quality. Even when the world is sleeping, your VA is always there for you.

Limitless Tasks

Want to have an assistant who never says ‘No’ to a task, is an all rounder and always delivers quality service on time? What if you can have all that for a small fee? Virtual assistants are the answer. They perform every task you ask for and charge a very small fee for all that. However, please remember that though they are magical workers, they won’t perform unforgivable curses (illegal or unethical tasks).

Hire and Fire at will

Unlike any other form of employment, you can hire or fire a VA at any given point. You pay only when you have a task on hand and hire by the hour.

Office space or tools not required

A Virtual Assistant does not require any workspace, working tools or any stationary; they come well equipped and perform their duties without expecting anything from you. Apart from their working cost, there is no other form of investments required.

No employee benefits

If you hire an assistant, you need to provide them with health benefits, provident funds, bonus and insurances. In a nutshell, you will be spending big bucks However, with a VA, you pay only for the services and not a dime more – no benefits, no incentives, nothing.

So, when you think about it, hiring a VA is like getting yourself a team of knowledgeable, trained and highly experienced employees at the price of one. And you never again have to worry about not getting the results.

Source: http://www.fusionbposervices.com/blog/perks-of-hiring-virtual-assistant-services.html

Publish Date: April 10, 2018


2021 Buyers Guide Computer Telephony Integration

 
1.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.

8.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 



View more from Fusion BPO Services

Recent Blog Posts:
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6 Ways To Engage Your Agents – The X Factor In Quality Customer ExperienceFebruary 8, 2019
7 Ways Retail Businesses Can Benefit From Hiring a Call Center for Customer ServiceFebruary 1, 2019
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5 Social Customer Service Trends That Will Rule 2019January 24, 2019
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5 Trends Your Call Center Must Follow In 2019December 10, 2018
Will AI (Artificial Intelligence) Replace Or Enhance A Call Center?November 12, 2018

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