Perks Of Hiring Virtual Assistant Services

The key to success lies in time management and smart work. However, it is not always possible to find time for every small task in your day-to-day schedule. And even if you do it all, the quality of work is bound to be hampered. So, what can you do about that? Well, having a little help in hand does not harm. And that is why having an assistant is a good idea.

But hiring a full time assistant to take care of small tasks does not sound promising at times. Just think about the time and money you have to spend on short listing candidates, and interviewing them. And then you will also have to pay them salary and give employee benefits. Is paying so much for an assistant who will perform small tasks whenever needed justified? Fusion thinks it is a complete waste. Why pay for a full time assistant when you can hire a virtual assistant and receive professional assistance at your convenience.

Our virtual assistant services offer you highly skilled professionals who are at your disposal working round the clock to get your job done, no matter what it is. Virtual assistants takes care of everything from administrative tasks to social media management, website and blog maintenance and what not. Delivering your tasks on time are their first priority. But that’s just one of the perks of hiring a virtual assistant. Want to know more about the perks? Read on:

Gift yourself the time to unwind

Don’t you crave a break amidst tight schedules and long working hours? Everyone needs a little downtime for relaxing and rejuvenation. But you cannot achieve that with an assistant who is right beside you. You will feel the need to supervise their work or clear their doubts. But with a virtual assistant, you won’t have to supervise anything as they are highly skilled professionals who know their job and they have their superiors to make sure that you get nothing but the best output. All you need to do is to enjoy your downtime.

Round the clock service

Hiring an assistant burns a hole in your pockets.  Full time assistants often tend to do a poor job when you ask them to do a job urgently especially if it means they might need to stay back. Whereas, a virtual assistant is always at your service and they do not compromise on the quality. Even when the world is sleeping, your VA is always there for you.

Limitless Tasks

Want to have an assistant who never says ‘No’ to a task, is an all rounder and always delivers quality service on time? What if you can have all that for a small fee? Virtual assistants are the answer. They perform every task you ask for and charge a very small fee for all that. However, please remember that though they are magical workers, they won’t perform unforgivable curses (illegal or unethical tasks).

Hire and Fire at will

Unlike any other form of employment, you can hire or fire a VA at any given point. You pay only when you have a task on hand and hire by the hour.

Office space or tools not required

A Virtual Assistant does not require any workspace, working tools or any stationary; they come well equipped and perform their duties without expecting anything from you. Apart from their working cost, there is no other form of investments required.

No employee benefits

If you hire an assistant, you need to provide them with health benefits, provident funds, bonus and insurances. In a nutshell, you will be spending big bucks However, with a VA, you pay only for the services and not a dime more – no benefits, no incentives, nothing.

So, when you think about it, hiring a VA is like getting yourself a team of knowledgeable, trained and highly experienced employees at the price of one. And you never again have to worry about not getting the results.

Source: http://www.fusionbposervices.com/blog/perks-of-hiring-virtual-assistant-services.html

2023 Buyers Guide

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Speech Technology

 

1.)

Premium Listing Call Center Studio Call Center Studio Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.)

Aculab VoiSentry VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.

3.)

Agara Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls. Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

4.)

Call Tracking Metrics Execute automated actions based on words spoken by your customer. Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights. Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer. Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

5.)

Daisee Daisee Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-... (read more)Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better. Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-the-customer. Unlike legacy speech analytics providers that simply transcribe audio to text and use ‘word spotting’ (i.e building a database of synonyms for every use case - ‘angry’ and ‘manager’ as well as ‘upset’ and ‘supervisor’ and simply spotting for those words), the engine has proprietary use of its sentiment language – a University innovation developed at Daisee, resulting in far more accurate transcription, enabling derivation of the context of a conversation. The Programmable Scorecard™ scores every call, and automatically activates a workflow for low-scoring, high-risk calls in near-real-time so they can be immediately reviewed and remediated. As the solution is pre-trained out of the box, deployment is a matter of weeks, not months and there is no setup or professional services fees – just a straightforward SaaS based pricing model. Ensure 100% of your phone interactions are not only monitored but also analyzed and scored with high-risk calls triaged for fast review and remediation.

6.)

Eckoh EckohASSIST Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place. Menus are eliminated altogether and contact centres can use a single inbound telephone number.

7.)	MattsenKumar LLC SmartSpeech SmartSpeech – The Best In Class Speech Analytics Software An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

8.)

Medallia V-Blaze Speech to Text Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text. - Transcribe large volumes of recorded audio quickly - Integrate transcripts with your analytics or business intelligence platform - Reduce your hardware footprint and minimize total cost of ownership

9.)

Nemesysco InTone Suite - Emotion Detection via Voice Analysis InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation. It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call. Nemesysco's contact center technology is also available in API and SDK forms. Please visit our website for information about our product portfolio.

10.)

Voxjar Voxjar Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform. - Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. - AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. - Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch. - Long term recording storage for historical analysis All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con... (read more)Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform. - Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation. - AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale. - Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch. - Long term recording storage for historical analysis All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better conversations with your customers. Voxjar brings value across all departments to improve Sales, Marketing, Customer Care, Collections, Compliance, and even your Product Team. Deep insights into each customer conversation will invigorate every corner of your business. Start today with a free 14-day trial

 

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