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7 Ways Retail Businesses Can Benefit From Hiring a Call Center for Customer Service - Fusion BPO Services - ContactCenterWorld.com Blog

7 Ways Retail Businesses Can Benefit From Hiring a Call Center for Customer Service

Gone are the days when retail businesses were purely brick-and-mortar. Thanks to new technology, the rise of internet and the changes in the spending habits of its consumers, retail industry went through some drastic changes in recent years.

And as the boundaries between retail and ecommerce are blurring, consumers’ expectations from a retail business is growing dramatically. Consumers today expect service from a wide variety of channels from a retail business including in-store, online, and over the phone. This has increased the challenges for retail businesses all around.

To meet these ever-growing challenges and succeed, retail businesses can get help from call center outsourcing. In fact, hiring a call center can have multiple benefits for a retail business.  Here are they:

1. Provide Better Customer Support

Retail businesses can provide better service for their customers by taking a proactive approach and using multiple channels.  With an outsourced call center that is designed and equipped to handle a variety of customer issues, the process of customer service becomes much more efficient. Also, the likelihood of customer problems or complaints being resolved quickly is much greater with a professional call center. When customers feel satisfied with the support, it creates greater loyalty which can translate into future sales.

2. Meet Customers on Their Terms

When a customer has a problem, issue, or question, they want to be able to receive service immediately. To meet that expectation, retail businesses need to provide 24/7 service through a variety of communication channels, which is something that call centers can make possible.

3. Increase Brand Presence

In today’s business world, reaching customers and increasing your brand presence needs to include a multi-channel approach. Call center services use a variety of channels (as voice, e-mail, live-chat and a variety of social media platforms) to increase awareness about your business and raise your retail presence. Equipped to handle so many channels, the contact center can handle multiple customer queries across every available channel your customer uses.

4. Boost Customer Experience

By using call center services, a retail business can reach the right customer, through the right channel, with the right message at the right time and offer greater customer experience. Also, timely customer service round the clock means better customer satisfaction and loyalty.

5. Provide Big Data Collection and Analysis

Call center technology provides clear metrics and data analysis in real time. Call centers can quickly provide feedback on data that would need to be measured. This type of data collection and analysis enables the retailer to make required adjustments to make the business successful.

6. Allow Businesses to Focus on Core

Setting up and operating in-house customer service can be tough and time-consuming for retail businesses. By using a call center, businesses can focus more on their products, daily operations, and business plans, without the worry about customer service.

7. Cost-Effective

Call center services are often more cost-effective than providing in-house services for retail businesses. Many call centers offer affordable rates, customized solutions, and scalable service, and therefore can provide cost-effective service for growing or expanding businesses.

These are a few benefits a retail business can reap by hiring an outsourcing call center.

Source: http://www.fusionbposervices.com/blog/7-ways-retail-businesses-can-benefit-from-call-center.html

Publish Date: February 1, 2019 5:00 AM


2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

10.) 
The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial
 



View more from Fusion BPO Services

Recent Blog Posts:
How The Airlines Industry Can Benefit From BPO IndustryFebruary 14, 2019 5:00 AM
6 Ways To Engage Your Agents – The X Factor In Quality Customer ExperienceFebruary 8, 2019 5:00 AM
7 Ways Retail Businesses Can Benefit From Hiring a Call Center for Customer ServiceFebruary 1, 2019 5:00 AM
5 OmniChannel Customer Service Best Practices To Boost Customer ExperienceJanuary 29, 2019 5:00 AM
5 Social Customer Service Trends That Will Rule 2019January 24, 2019 5:00 AM
8 Ways To Improve First Contact Resolution In A Call CenterJanuary 22, 2019 5:00 AM
Fusion BPO Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc.January 16, 2019 5:00 AM
5 Ways To Boost Customer Experience Through Call CenterJanuary 15, 2019 5:00 AM
5 Trends Your Call Center Must Follow In 2019December 10, 2018 5:00 AM
Will AI (Artificial Intelligence) Replace Or Enhance A Call Center?November 12, 2018 5:00 AM

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