Fusion BPO Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc.

DRAPER, Utah - Jan. 16, 2019: Fusion BPO Services, a global business process and customer engagement service leader has completed the acquisition of Ameridial Inc. - a US-based a leading contact center outsourcer. Effective January 2019, the Ameridial team will join the Fusion BPO family and operate as a wholly owned subsidiary.

Founded in 1987 and serving clients in the Healthcare, Direct-to-Consumer, Non-Profit and Government sectors. Ameridial has over 800 employees who care deeply about making a difference in each client’s business. The company has worked with some to the biggest brands across a broad cross-section of industries, helping clients strengthen their brand and business model.

Pankaj Dhanuka, CEO and Founding director of Fusion BPO Services said, “The acquisition of Ameridial reinforces our commitment and strategy to deliver best- in-class, value creation, customer engagement services to US Clients. Both companies have a common mission centered on being relevant to our clients today and tomorrow with a portfolio of capabilities and capacities.”

Partho Choudhury, President of Ameridial said, “Being part of Fusion BPO group will help Ameridial deliver expanded capabilities and capacity at scale, combined with business excellence practices to create more value and help clients realize their goals and sustain market competitiveness.”

About Ameridial

Founded in 1987 by Jim McGeorge, Ameridial was a privately held contact center outsourcer headquartered in North Canton, Ohio. It also has contact centers in Ohio, North Carolina and Maine. It has received numerous industry honors including being ranked a “Top 50” Teleservices Agency every year since 1992 by Customer Inter@ctions Solutions Magazine. For further information or to start a conversation, visit www.ameridial.com

About Fusion BPO Services Group

Founded in 2003, Fusion BPO Services is a global outsourcing services provider with dual headquarters in Draper, Utah in the US and Kolkata, India. Its end to end outsourcing solutions include the complete portfolio of integrated contact center services, accounts receivable management, and custom IT solutions. To meet client’s evolving strategic sourcing needs, Fusion BPO Services offers capabilities across eight countries - USA, Canada, UK, India, Philippines, El Salvador, Jamaica, and Albania. For further information or to start a conversation, visit www.fusionbposervices.com

Source: http://www.fusionbposervices.com/blog/fusion-bpo-expands-client-portfolio-and-capabilities-with-acquisition-of-ameridial-inc.html

2021 Buyers Guide

Get Listed

Training

 

1.)	CTCOMM Call Centers Contact Centers Admin Training Supervisor Training https://www.ctcomm.com.tr

2.)

Davis-Mayo Associates "Service Excellence" Customer Service Training Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios. https://davismayoassociates.com/customer-service-training/

3.)

Happitu Happitu Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times. Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey! We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the... (read more)Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics. As a result, Happitu slashes training time, delivers higher resolution rates, and reduces handle times. Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey! We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT! Try it free for 45 days! PH: 833-427-7488 https://happitu.com

4.)

Lieber & Associates Training Executives, Managers, Supervisors, and Reps Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs, Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more. PH: +1-773-325-0608 https://www.lieberandassociates.com/Train-Speak/training-and-speaking-menu.html

5.)

Manitoba Customer Contact Association Making Training and Development Part of Your Corporate Landscape Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates. Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people. Start the conversation: Explore our Training Page http://www.mcca.mb.ca/train... (read more)Making Training and Development Part of Your Corporate Landscape Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates. Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people. Start the conversation: Explore our Training Page http://www.mcca.mb.ca/training and see our variety of options. We are eager to start the dialogue on how we can best support your team. Contact us today! PH: 204-975-6468 http://www.mcca.mb.ca/training

6.)

Navedas CSAT.AI CSAT.AI Scores Better Customer Service with Gamified Guidance! CSAT.AI lets agents know when they’re on the right track by predicting CSAT scores in real time (when they’re fixable!) - because most customers don’t leave feedback, they just leave. Agents have the immediate positive feedback that reinforces good behaviors for self training. PH: 323-380-8555 https://www.csat.ai/

7.)

OMNI HR Consulting (Pty) Ltd Human Capital & Organisational Development Omni HR Consulting provides business and people development solutions through Training and Consulting services. We work across a number of sectors to provide solutions from both a Skills Development / Business perspective. Skills Development: accredited & non-accredited learning solutions including Learnerships, RPL solutions and Skills Programmes, including a curriculum for developing future skills. Business Solutions: are designed to be customisable, relevant and industry-related to support businesses to achieve their strategic objectives and needs. PH: +27 21 685 9160 https://www.omnihrc.com/

8.)

Orion Learning Services Inc. Learning & Development Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally. PH: 1-416-992-5158 https://learning.orionlms.com/

9.)

Vads VADS Training Center PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers. Benefit : - Customizable training by experienced trainers - Increase motivation and engagement - Improves customer service skills and knowledge PH: 0217991445 https://www.vads.co.id/

10.)

The Forum Get connected to raise standards. Established in 2000, we are celebrating 20 years of best practice, our community of professionals is recognised as the ‘go-to place’ for innovation in customer operations, from contact centre and digital to field, back office, branch & retail services, working across all industry sectors. We offer an independent and trusted space for learning and sharing, proud to welcome members are into a thriving and active community to network with other like-minded professionals. Benchmark against the best in class and learn from innovators and pioneers. Our team of independent experts can also offer bespoke advice, consultancy and training. We have helped many organisations develop the capability of their vital support functions. PH: +44 (0)3331235960 https://theforum.social/

 

View more from Fusion BPO Services

Recent Blog Posts:

How The Airlines Industry Can Benefit From BPO Industry	February 14, 2019 5:00 AM
6 Ways To Engage Your Agents – The X Factor In Quality Customer Experience	February 8, 2019 5:00 AM
7 Ways Retail Businesses Can Benefit From Hiring a Call Center for Customer Service	February 1, 2019 5:00 AM
5 OmniChannel Customer Service Best Practices To Boost Customer Experience	January 29, 2019 5:00 AM
5 Social Customer Service Trends That Will Rule 2019	January 24, 2019 5:00 AM
8 Ways To Improve First Contact Resolution In A Call Center	January 22, 2019 5:00 AM
Fusion BPO Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc.	January 16, 2019 5:00 AM
5 Ways To Boost Customer Experience Through Call Center	January 15, 2019 5:00 AM
5 Trends Your Call Center Must Follow In 2019	December 10, 2018 5:00 AM
Will AI (Artificial Intelligence) Replace Or Enhance A Call Center?	November 12, 2018 5:00 AM