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Fusion BPO Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc. - Fusion BPO Services - ContactCenterWorld.com Blog

Fusion BPO Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc.

DRAPER, Utah - Jan. 16, 2019: Fusion BPO Services, a global business process and customer engagement service leader has completed the acquisition of Ameridial Inc. - a US-based a leading contact center outsourcer. Effective January 2019, the Ameridial team will join the Fusion BPO family and operate as a wholly owned subsidiary.

Founded in 1987 and serving clients in the Healthcare, Direct-to-Consumer, Non-Profit and Government sectors. Ameridial has over 800 employees who care deeply about making a difference in each client’s business. The company has worked with some to the biggest brands across a broad cross-section of industries, helping clients strengthen their brand and business model.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

Pankaj Dhanuka, CEO and Founding director of Fusion BPO Services said, “The acquisition of Ameridial reinforces our commitment and strategy to deliver best- in-class, value creation, customer engagement services to US Clients. Both companies have a common mission centered on being relevant to our clients today and tomorrow with a portfolio of capabilities and capacities.”

Partho Choudhury, President of Ameridial said, “Being part of Fusion BPO group will help Ameridial deliver expanded capabilities and capacity at scale, combined with business excellence practices to create more value and help clients realize their goals and sustain market competitiveness.”

About Ameridial

Founded in 1987 by Jim McGeorge, Ameridial was a privately held contact center outsourcer headquartered in North Canton, Ohio. It also has contact centers in Ohio, North Carolina and Maine. It has received numerous industry honors including being ranked a “Top 50” Teleservices Agency every year since 1992 by Customer Inter@ctions Solutions Magazine. For further information or to start a conversation, visit www.ameridial.com

About Fusion BPO Services Group

Founded in 2003, Fusion BPO Services is a global outsourcing services provider with dual headquarters in Draper, Utah in the US and Kolkata, India. Its end to end outsourcing solutions include the complete portfolio of integrated contact center services, accounts receivable management, and custom IT solutions. To meet client’s evolving strategic sourcing needs, Fusion BPO Services offers capabilities across eight countries - USA, Canada, UK, India, Philippines, El Salvador, Jamaica, and Albania. For further information or to start a conversation, visit www.fusionbposervices.com

Source: http://www.fusionbposervices.com/blog/fusion-bpo-expands-client-portfolio-and-capabilities-with-acquisition-of-ameridial-inc.html

Publish Date: January 16, 2019


2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 



View more from Fusion BPO Services

Recent Blog Posts:
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5 Social Customer Service Trends That Will Rule 2019January 24, 2019
8 Ways To Improve First Contact Resolution In A Call CenterJanuary 22, 2019
Fusion BPO Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc.January 16, 2019
5 Ways To Boost Customer Experience Through Call CenterJanuary 15, 2019
5 Trends Your Call Center Must Follow In 2019December 10, 2018
Will AI (Artificial Intelligence) Replace Or Enhance A Call Center?November 12, 2018

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