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How The Airlines Industry Can Benefit From BPO Industry - Fusion BPO Services - ContactCenterWorld.com Blog

How The Airlines Industry Can Benefit From BPO Industry

In recent years, the airlines industry has faced major challenges like rising fuel cost, changes in environmental regulations, and an ever-rising customer expectation. To cope with them, most airlines are looking for ways to reduce cost while meeting the environmental regulations and customer expectations.

In such a situation, business process outsourcing (BPO) can offer the airlines industry fast and simple solutions that help small and medium airlines survive the tumulus time and prepare them for future growth and expansion. The BPO solutions include a number of benefits including cost reduction, the biggest challenge for airlines these days. These are:

  • Reduction of the cost structures and making it transparent
  • Focus on the customers’ needs despite cost-cutting
  • Customer retention
  • Better planning capacity and inventory management based on hard data
  • Consolidation of delivery operations to standardize business processes

Thanks to the latest technological breakthroughs, BPOs today can provide a wide number of custom solutions to the airlines industry. From AI-assisted customer service to rescheduling, delays, and cancellation assistance, a modern BPO can handle it all.  Some of the most popular processes that airlines are outsourcing to BPOs are:


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Ticketing – BPOs are equipped to handle ticketing and reservation processes for airlines of any size. 

Customer Service – Customer service has been a forte of BPOs from the very beginning. With AI-assistance, customer service agents are now better equipped to help the customers faster and with increased efficiency.

Online Payments Processing (Payment IVR) with Fraud Detection – Any PCI-DSS certified BPO can process online payment securely on behalf of an airline. From secure payment processing to fraud detection, everything is done with astute precision.

Flight Information Services and Inquiries – BPOs can easily handle flight information services and inquiries in real time.

Rescheduling, Cancelling, and Delay Handling – From Rescheduling, cancellation, to delay handling, a BPO can manage everything expertly without causing the slightest problem to the customers.

Lost Baggage Tracing and Customer Support – Lost baggage tracing can be quite frustrating to a customer. But the customer support experts in a BPO can handle the situation quite well, turning a negative experience into a positive one. With AI-enabled solutions, a BPO can provide effective customer support that improves customer experience.

Class Upgrades and Other Services – Upselling and cross-selling are something BPOs are doing since the very beginning. Therefore, airlines can always hire BPOs for class upgrades and other related services.

Loyalty Program Management – BPOs can handle frequent flier loyalty programs for the airlines and help them retain more customers.

Campaign Management – A well-executed sales campaign can help airlines attract new business or enter a new market. And no one can manage a sales campaign better than a BPO.

By outsourcing these processes, airlines can bring efficiency to its customer service and business processes and reduce the operation cost simultaneously.

As a major player in the global BPO industry, Fusion BPO has already helped a number of clients with custom, scalable customer service and business process solutions that build strong customer relationships, improve operational efficiencies, and help the airlines enter new markets.

Our multilingual agents are trained to handle a comprehensive range of services such as- customer care (from inquiries to emergencies), fares, reservation, and ticketing via a number of communication channels. Many of our agents are trained in GDS and different partner solutions. We also have IATA certified personnel in our team. We are fully equipped to deliver AI-based low-cost, high-impact digital, business process, and customer engagement solutions to the airlines industry.

Source: http://www.fusionbposervices.com/blog/how-the-airlines-industry-can-benefit-from-bpo-industry.html

Publish Date: February 14, 2019 5:00 AM


2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

10.) 
The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial
 



View more from Fusion BPO Services

Recent Blog Posts:
How The Airlines Industry Can Benefit From BPO IndustryFebruary 14, 2019 5:00 AM
6 Ways To Engage Your Agents – The X Factor In Quality Customer ExperienceFebruary 8, 2019 5:00 AM
7 Ways Retail Businesses Can Benefit From Hiring a Call Center for Customer ServiceFebruary 1, 2019 5:00 AM
5 OmniChannel Customer Service Best Practices To Boost Customer ExperienceJanuary 29, 2019 5:00 AM
5 Social Customer Service Trends That Will Rule 2019January 24, 2019 5:00 AM
8 Ways To Improve First Contact Resolution In A Call CenterJanuary 22, 2019 5:00 AM
Fusion BPO Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc.January 16, 2019 5:00 AM
5 Ways To Boost Customer Experience Through Call CenterJanuary 15, 2019 5:00 AM
5 Trends Your Call Center Must Follow In 2019December 10, 2018 5:00 AM
Will AI (Artificial Intelligence) Replace Or Enhance A Call Center?November 12, 2018 5:00 AM

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