Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

EMPLOYEE ENGAGEMENT

Fair Work Commission Minimum Wage review - Future People - ContactCenterWorld.com Blog

Fair Work Commission Minimum Wage review

A reminder about the upcoming Fair Work Commission Minimum Wage review which occurs at the end of each financial year.  Here the national minimum and modern award minimum wages are reviewed in relation to cost of living in Australia.

New minimum award rates come into operation from 1 July each financial year. The new hourly rates for Temporary Employees cannot be confirmed until the increase is Gazetted which often occurs only just before or on the effective date of 1 July. This year 1 July falls on a Wednesday and any increase is required to be reflected in the first pay period. This means that the hourly charge rate will increase proportionate to any pay increase for all hours worked by Temporaries from 29th June (week ending 5th July).

As soon as the new rate increases have been gazetted for our temporary employees, you will be informed of the impact on the hourly charge rate for your Temporaries. This will occur in the week beginning 7th July.

Source: http://www.futurepeople.com.au/fair-work-commission-minimum-wage-review/

Publish Date: May 29, 2015 5:00 AM


2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 



View more from Future People

Recent Blog Posts:
Fair Work Commission Minimum Wage reviewMay 29, 2015 5:00 AM
Fair Work Commission Minimum Wage reviewMay 29, 2015 5:00 AM
The top priority for team leaders – people engagementMay 28, 2015 5:00 AM
Reflections on leadership; the ‘why’ is just not enoughMay 28, 2015 5:00 AM
Why recruiting top talent shouldn’t be the first priorityMay 27, 2015 5:00 AM
Behavioural agility – the new silver bullet for contact centresMay 27, 2015 5:00 AM
FutureLeader of the quarter awardsApril 29, 2015 5:00 AM
Recruiting for multi-channel – rise of live chat – new skills on the front-lineApril 22, 2015 5:00 AM
Green talent and effective leadership key to retention in contact centresApril 22, 2015 5:00 AM
Worst call ever’ competition: put your own oxygen mask on firstApril 22, 2015 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8847 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =