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True Stories of Replacing Legacy Contact Center Solutions - Genesys - ContactCenterWorld.com Blog

True Stories of Replacing Legacy Contact Center Solutions

Organizations across all industries around the world are facing the reality that it has never been more important and more challenging to meet customer expectations. The contact center should no longer be considered a profit-draining cost center. Rather, it’s ground zero for where the commitment to the customer is continuously tested and proven. When every interaction matters, risking service quality could be a very costly decision.

For three industry leaders, the writing was on the wall. Challenges caused by outdated, legacy contact center solutions were impacting their ability to provide the service required to stay competitive. Considering what the future held if they continued to struggle with disconnected communication channels, routing difficulties, and reliability issues, they each came to the conclusion that deploying a single, integrated customer experience platform was the right choice.

Read the full blog post on the Genesys blog.


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Content continues ….

Source: http://blog.inin.com/true-stories-of-replacing-legacy-contact-center-solutions/

Publish Date: March 23, 2017 5:00 AM


2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 



View more from Genesys

Recent Blog Posts:
True Stories of Replacing Legacy Contact Center SolutionsMarch 23, 2017 5:00 AM
5 Steps to Transition Away From Your Legacy Contact CenterFebruary 22, 2017 5:00 AM
This Valentine’s Day, Make Your Customers and Employees Love YouFebruary 14, 2017 5:00 AM
Assessing Contact Center Fraud with PindropFebruary 7, 2017 5:00 AM
7 Ways to Keep Your Contact Center Employees EngagedJanuary 17, 2017 5:00 AM
Five Common Expectations, Misconceptions and Strategies for Multichannel (Part 3)January 13, 2017 5:00 AM
5 Common Expectations, Misconceptions and Strategies for Multichannel (Part 2)January 9, 2017 5:00 AM
Five Common Expectations, Misconceptions and Strategies for Multichannel (Part 1)January 5, 2017 5:00 AM
What Would George Jetson Think of Cloud Contact Centers?January 3, 2017 5:00 AM
Top Ten Common Contact Center Planning Mistakes (Part Two)December 29, 2016 5:00 AM

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