Today’s consumers are using an increasing number of channels and touchpoints to interact with your company when they try to gather information or resolve a problem. Meeting their expectations for a consistent, seamless experience while running your business more efficiently in the omnichannel era is no small feat—it places even greater importance on your employee engagement. How can you keep your employees engaged to yield better results for your customers and your business?
Countless studies prove the direct correlation between an engaged workforce and positive business results. The study Trends in Global Employee Engagement, from research firm Aon, states that “a 5% increase in employee engagement is linked to a 3% increase in revenue growth the subsequent year.” Investing in your employee’s happiness makes good business sense and drives tangible results.
Click here to read entire blog from Genesys Senior Director of Product Marketing Stefan Captijn.
Publish Date: January 17, 2017 5:00 AM
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
PH: (+61) 406 501 368
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
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|5 Common Expectations, Misconceptions and Strategies for Multichannel (Part 2)||January 9, 2017 5:00 AM|
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|Top Ten Common Contact Center Planning Mistakes (Part Two)||December 29, 2016 5:00 AM|