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Have You Hit the Limit with Your Contact Center? - Genesys - ContactCenterWorld.com Blog

Have You Hit the Limit with Your Contact Center?

Loyalty. It’s a word often used in a customer experience context. To stay competitive, companies must strive to create a loyal customer base. Employee loyalty is an essential ingredient for providing a competitive level of service.  And, remaining loyal over time to reliable vendors builds consistency and is regarded as a smart business decision.

Yet, there are times when remaining loyal to an aging contact center solution may prove to have a far-reaching, negative impact on your customer experience, competitive positioning, and business results.

Known for his humor, baseball legend Yogi Berra, once said, “When you come to a fork in the road, take it.” This clever one-liner comes to mind when I’m facing a complex decision. However, decision-making is no joke for companies at the crossroads of meeting soaring customer expectations and maintaining an outdated contact center. The dilemma is whether to continue to invest in technology from an existing vendor with an uncertain future or make a forward-thinking decision to choose a future-proof contact center solution from a provider that shows a track record for success, innovation, and financial stability.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Click here to read entire blog from Genesys President Tom Eggemeier.

Source: http://blog.inin.com/have-you-hit-the-limit-with-your-contact-center/

Publish Date: December 21, 2016 5:00 AM


2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

4.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

5.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

6.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier
PH: 213-943-2023
 



View more from Genesys

Recent Blog Posts:
True Stories of Replacing Legacy Contact Center SolutionsMarch 23, 2017 5:00 AM
5 Steps to Transition Away From Your Legacy Contact CenterFebruary 22, 2017 5:00 AM
This Valentine’s Day, Make Your Customers and Employees Love YouFebruary 14, 2017 5:00 AM
Assessing Contact Center Fraud with PindropFebruary 7, 2017 5:00 AM
7 Ways to Keep Your Contact Center Employees EngagedJanuary 17, 2017 5:00 AM
Five Common Expectations, Misconceptions and Strategies for Multichannel (Part 3)January 13, 2017 5:00 AM
5 Common Expectations, Misconceptions and Strategies for Multichannel (Part 2)January 9, 2017 5:00 AM
Five Common Expectations, Misconceptions and Strategies for Multichannel (Part 1)January 5, 2017 5:00 AM
What Would George Jetson Think of Cloud Contact Centers?January 3, 2017 5:00 AM
Top Ten Common Contact Center Planning Mistakes (Part Two)December 29, 2016 5:00 AM

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Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

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