Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

How Legal Firms Can Start Using Social Media for Client Lead Generation - Globalteleforce - ContactCenterWorld.com Blog

How Legal Firms Can Start Using Social Media for Client Lead Generation

Social media has been around for decades. As technology evolved, social media came along with it. From computers to mobile devices, social media is being widely used in our everyday lives. In the Philippine setting, the time being spent by Filipinos is 3.2 hours per day on mobile, while 5.2 hours on desktop and tablet per day. And within these hours of internet browsing, the top online activities Filipinos do is social media, which is an average of 4.17 hours a day in 2016.

Imagine a world where in a number of potential clients are from the 47.13 million people who are active internet users and 48 million active social media users. That would really boost your business' return of investments and visibility.

However, even within the given figures, social media is commonly seen as an interactive tool for people to keep in touch; it only revolves around communicating with someone in lieu of snail mail or landline calls. But, that is not the case since even unlikely corporate businesses such as legal firms can start using social media for client lead generation.

In adopting social media for your legal firm, you will need to consider the "social" part of social media. As mentioned earlier, social media is known to be mainly interaction of people in a casual setting, but you can still take the “casual ones” to a corporate setting even though there are platforms perfect for that such as LinkedIn and Google+. Better know which social media platform your target audience is mainly using for you to have an easier grip on which to use to reach them.

After knowing which social media platforms they are using, make sure you understand how each platform works. An example is you can search for people through Facebook, Google+ or LinkedIn, while posting regular updates on Twitter and Instagram to reach another set of audience to a different platform while abiding the branding regulations on these social media platforms (140 characters for Twitter, while more visuals for Instagram). This will make it easier on what type of posts can be done in order to reach your target market; especially you need to be interesting and engaging to make them interested in your services.

There are many ways on how you can take advantage of the uses of social media at your disposal. You can create updates, blog articles and topics revolving around legal and promote it through your social media. And since you have established a social media account with relevant and constant updates along with a link to your website, awareness about you and your services can start circling around the World Wide Web and people’s mouths, thus attracting new clients and building new relationships with them.

Establishing an online presence is hard from the start, especially with all the social media platforms available for use. But, having experts to help you on your way up can help in making your presence bigger and interesting to your potential clients. Global TeleForce has an expert team that knows the ins and outs of lead generation. They are trained and are full of determination and dedication in providing solid leads possible.

Other legal process outsourcing services—such as accounting & bookkeeping, legal coding support, litigation support services, and more—are also available at Global TeleForce, along with office spaces in the Philippines that can be rented. To get started with Legal Process Outsourcing, contact Global TeleForce today at 1300 77 88 62 or email enquiry@globalteleforce.com.

Source: http://globalteleforce.com/blog/how-legal-firms-can-start-using-social-media-for-client-lead-generation

Publish Date: October 2, 2017 5:00 AM


2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 



View more from Globalteleforce

Recent Blog Posts:
How Knowledge Base Technical Support Matures and Moves with the Tech EconomyJanuary 11, 2018 5:00 AM
Why Businesses Prefer CRM Powered Customer Service When it comes to OutsourcingJanuary 9, 2018 5:00 AM
Inbound Sales How Analytics and Business Intelligence is Changing the GameJanuary 5, 2018 5:00 AM
Outbound Sales: How Analytics and Business Intelligence are Changing the GameJanuary 3, 2018 5:00 AM
Holidays 2017: Dishing Out Awesome Customer SupportDecember 21, 2017 5:00 AM
Holiday: How to Ramp Up Your Customer ServiceDecember 11, 2017 5:00 AM
How Digital Content Can Help Boost Your Customer Support PlatformNovember 23, 2017 5:00 AM
Key Resolutions for better Customer Experience in 2018November 22, 2017 5:00 AM
Contact Centres Pushing Philippines IT-BPM in Global OutsourcingNovember 13, 2017 5:00 AM
Halloween 2017: How Your Customer Service is SCARING Away Your CustomersOctober 30, 2017 5:00 AM

ABOUT US IN 60 seconds!

Industry Champion Award Leaderboard

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =