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How Legal Firms Can Start Using Social Media for Client Lead Generation - Globalteleforce - ContactCenterWorld.com Blog

How Legal Firms Can Start Using Social Media for Client Lead Generation

Social media has been around for decades. As technology evolved, social media came along with it. From computers to mobile devices, social media is being widely used in our everyday lives. In the Philippine setting, the time being spent by Filipinos is 3.2 hours per day on mobile, while 5.2 hours on desktop and tablet per day. And within these hours of internet browsing, the top online activities Filipinos do is social media, which is an average of 4.17 hours a day in 2016.

Imagine a world where in a number of potential clients are from the 47.13 million people who are active internet users and 48 million active social media users. That would really boost your business' return of investments and visibility.

However, even within the given figures, social media is commonly seen as an interactive tool for people to keep in touch; it only revolves around communicating with someone in lieu of snail mail or landline calls. But, that is not the case since even unlikely corporate businesses such as legal firms can start using social media for client lead generation.

In adopting social media for your legal firm, you will need to consider the "social" part of social media. As mentioned earlier, social media is known to be mainly interaction of people in a casual setting, but you can still take the “casual ones” to a corporate setting even though there are platforms perfect for that such as LinkedIn and Google+. Better know which social media platform your target audience is mainly using for you to have an easier grip on which to use to reach them.

After knowing which social media platforms they are using, make sure you understand how each platform works. An example is you can search for people through Facebook, Google+ or LinkedIn, while posting regular updates on Twitter and Instagram to reach another set of audience to a different platform while abiding the branding regulations on these social media platforms (140 characters for Twitter, while more visuals for Instagram). This will make it easier on what type of posts can be done in order to reach your target market; especially you need to be interesting and engaging to make them interested in your services.

There are many ways on how you can take advantage of the uses of social media at your disposal. You can create updates, blog articles and topics revolving around legal and promote it through your social media. And since you have established a social media account with relevant and constant updates along with a link to your website, awareness about you and your services can start circling around the World Wide Web and people’s mouths, thus attracting new clients and building new relationships with them.

Establishing an online presence is hard from the start, especially with all the social media platforms available for use. But, having experts to help you on your way up can help in making your presence bigger and interesting to your potential clients. Global TeleForce has an expert team that knows the ins and outs of lead generation. They are trained and are full of determination and dedication in providing solid leads possible.

Other legal process outsourcing services—such as accounting & bookkeeping, legal coding support, litigation support services, and more—are also available at Global TeleForce, along with office spaces in the Philippines that can be rented. To get started with Legal Process Outsourcing, contact Global TeleForce today at 1300 77 88 62 or email enquiry@globalteleforce.com.

Source: http://globalteleforce.com/blog/how-legal-firms-can-start-using-social-media-for-client-lead-generation

Publish Date: October 2, 2017


2023 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.

4.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)

5.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

6.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.

7.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.

8.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

9.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

10.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
 



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