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Ways in Making Customer Experience Pleasant for Both Customers and Representatives - Globalteleforce - ContactCenterWorld.com Blog

Ways in Making Customer Experience Pleasant for Both Customers and Representatives

Does your business provide an enjoyable experience for your customers and representatives? According to the latest Global Trust In Advertising report of Nielsen, earning consumer trust is the main goal of any successful marketing campaign whether using traditional or online media. One way of gaining your client’s trust is by providing a fun customer experience.

Doing great business doesn’t have to be serious all the time. A little fun can help improve the customer relationship. Here are some ways in making the customer experience more pleasant for both your customers and representatives:

 

Consider a Customer as King

 

Create some creative humour in telling your customers how much you would love to treat them like royalty. Show your customers how important they are. For example, you can send them a short message after signing up to your company newsletter telling them exactly how happy you are to have a new follower, such as  “Dude, You rule!”

Make the Basics Fun

 

Basic routine transactions for customers can be a drag, like logging in, giving information, and making transactions with many companies. Why should your business be any different? You have to because being fun is more memorable. For example, for newsletter subscription, don’t just ask visitors for an email address and explain how you’ll use it. Instead, you can reassure customers in  a funny way, like: “Don’t worry. This information is sacred to us. We won’t ever sell or abuse it.” Or you can remind customers that your password is “Like 007 secret agent.”

Add Excitement to Your Blog

Many businesses currently utilise blogs to educate, share, and offer customers the opportunity to become engaged with each other. You can maximise it by adding a fun element to the relationship as well. For instance, you can post a year-end “Rap up” for customers that may include a recap of your product developments, office changes, employee trips, and company highlights.

Create Unique Contests

 

We all love a little friendly competition. Create a crazy contest that can get customers engaged and award them premium items or extra loyalty rewards. For example, you can host an online contest for customers to submit their funniest photos. The winning most hilarious photos will be placed on the nosecone of a satellite rocket and set for blast off into space. This can make your customers happy and proud.

Global TeleForce offers strategic telco outsourcing services for Australian telecommunications and retail service providers. Our customer service representatives have outgoing personalities and professional attitudes that make a positive impression. We are moving the forefront in managed services and outsourcing deals as we seek to enhance the customer experience with more tightly integrated networks and business processes.

Choose the right strategic contact centre outsourcing for your business. Global TeleForce has  the solid track-record of increasing lead generation and boosting sales. Check us at www.globalteleforce.com, send an email to enquiry@globalteleforce.com, or call 1300 77 88 62 today.

Source: http://globalteleforce.com/blog/ways-in-making-customer-experience-pleasant-for-both-customers-and-representatives

Publish Date: August 3, 2016 5:00 AM


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