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Fresh Ideas on How to Improve Customer Engagement - Globalteleforce - ContactCenterWorld.com Blog

Fresh Ideas on How to Improve Customer Engagement

Connecting with customers is often neglected by many business owners, especially large corporations who provide mass produced products or service.

Which is why as a small business, you have to capitalise on your advantage and that is providing a personalised approach with your customers that lets you connect with them.

Here are some fresh new ideas to connect with your customers even if you don't subscribe to contact centre outsourcing service.

....NOTE - content continues below this message

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....CONTENT CONTINUED BELOW

1. Be There

Customers are people...obviously, which why it's important to be "there" for them like someone comforting their best friend after a bad break up.

In addition to asking them what's wrong, ask how it affects them. Then, acknowledge what they feel then say that you're going to look into a solution to remedy their issue with your company.

2. Personalise Those Solutions

Now that you said you're going to look into a solution, it's time for you to actually provide a personalised solution...or at least make it look like it is personalised.

Granted that your customers' problems are a bit generic and basically all the same, you have to make them feel that you're catering to their problems one by one and specifically tailored to them.

3. The Details is In The Devil

We may have bungled the quote, but the sentiment remains the same and that is to keep a sharp eye on the details.

Getting your customer's name for example, get it right. Though it seems like a pretty basic thing, but it spells the whole world of difference when it comes to connecting with your customers. Getting their name right means you know them personally that you care enough to spell it correctly.

4. Write a Note

We don't mean to give your customers hand-written love letters, but rather, a simple note saying your appreciation for them.

In fact, you can even do it in social media and send them a personal message telling them how you value them. This way, you make a connection with a customer, which will only brings good things to the company.

Source: http://globalteleforce.com/blog/fresh-ideas-on-how-to-improve-customer-engagement

Publish Date: November 4, 2016 5:00 AM


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A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

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Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 



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