Meanwhile, in the Philippines, the IT and Business Process Association of the Philippines (IBPAP) will start its midyear reviews of the industry next year. The said review will evaluate the performance in terms of revenue and head count of businesses in the industry.
According to a report by Philippine Daily Inquirer, IBPAP president and CEO Rey Untal explaining the purpose of the review, saying that this move is expected to give the industry to “self-correct” if needed. Untal said that this was a departure from the previous review schedule, which was every end of the year.
He said that “to become smart and practical” is a must despite unpredictable developments.
“What we have right now is a yearly reckoning. That’s one of the things I’m trying to work out. Let’s have a middle of the year assessment. We shouldn’t learn about how we did revenue-wise and headcount-wise when the year is almost over,” he said as quoted in The Philippine Daily Inquirer.
The slow infusion of new developments in the IT-BPM industry has led in making the decision. According to the Philippine Statistics Authority, there are registered investment pledges in seven investment promotion agencies in the first quarter, which dropped 34 percent or from 6.43 billion to P4.18 billion.
Untal regarded, as quoted in The Philippine Daily Inquirer, the decline “to a certain extent to not what’s happening now but what’s happened before," citing the anti-western rhetoric of President Rodrigo Durete last year.
“In our job, there is a performance evaluation. You need a performance evaluation that is more frequent. We need to understand that the industry is very big. To gather these numbers takes some effort,” he added as quoted in The Philippine Daily Inquirer.
A scheduled, more frequent review will definitely help improve the industry in many ways since it can trace what are the things that went wrong, thus giving a chance to businesses to change their ways. Contact centre outsourcing businesses should also make evaluations from time to time to check up the business and its agents.
Publish Date: August 4, 2017 5:00 AM
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