We all make mistakes and we should learn from it.
Stories of bad customer service are all around. It is always used as examples by experts for people to learn—especially beginners. The story may revolve around that bad-tempered receptionist or the agent who lacked training and so on. If you're thinking that this isn't real, better think again.
For the holiday season, the way you provide service should change for the better. Holidays are the days wherein the workload is the heaviest. Finding the right talent from your recruitment or to outsource customer service is hard. Even with all your effort, there is no doubt you're thinking of lowering standards. But what can do? Don't worry; there are ways on how to ramp up on how you deliver service to your customers.
1. Always Plan on How to Convert Customers
Your employees are the ones making an effort. Better make sure to teach them to step up and make an effort during the holidays. But don't forget to reward them, too. For them, the holiday season is the season of exhaustion and stress. So, reward them to keep them motivated in continuously delivering a positive experience to customers.
2. Provide Helpful Feedback
You're the employer; therefore, you should provide for your employees. Give them feedback and motivation to make them happy. Positive reinforcement and recognition are important to employees. This serves as one of their secret ingredients in order to work better and happier. Remember, happy customers are equivalent to happy customers. A happy employee can create a friendly atmosphere, thus giving them the power to influence a customer experience and making it awesome.
3. Learn to accept
There are times when you need to accept that nothing works. Always teach your employees to always exhaust all options and solutions before giving up. Remind them to always give their best shot and try their hardest. However, if things get really tough, tell them to escalate the problem to people who specialize in these cases. This may dampen their feelings; however, you should team them to not take it personally.
Step up and take responsibility for your customer's experience this holiday season. Do your best so your employees follow your lead. Also, don't be afraid to search for talent or to outsource customer service in order to provide the best experience efficiently, especially this holiday season. For businesses who're thinking about outsourcing, Global TeleForce can help. We are a call centre outsourcing company that can tailor employee solutions to any business. Call us at 1300 77 88 62 or email firstname.lastname@example.org for more information.
Publish Date: December 11, 2017 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900
|3.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
|How Knowledge Base Technical Support Matures and Moves with the Tech Economy||January 11, 2018 5:00 AM|
|Why Businesses Prefer CRM Powered Customer Service When it comes to Outsourcing||January 9, 2018 5:00 AM|
|Inbound Sales How Analytics and Business Intelligence is Changing the Game||January 5, 2018 5:00 AM|
|Outbound Sales: How Analytics and Business Intelligence are Changing the Game||January 3, 2018 5:00 AM|
|Holidays 2017: Dishing Out Awesome Customer Support||December 21, 2017 5:00 AM|
|Holiday: How to Ramp Up Your Customer Service||December 11, 2017 5:00 AM|
|How Digital Content Can Help Boost Your Customer Support Platform||November 23, 2017 5:00 AM|
|Key Resolutions for better Customer Experience in 2018||November 22, 2017 5:00 AM|
|Contact Centres Pushing Philippines IT-BPM in Global Outsourcing||November 13, 2017 5:00 AM|
|Halloween 2017: How Your Customer Service is SCARING Away Your Customers||October 30, 2017 5:00 AM|