We all make mistakes and we should learn from it.
Stories of bad customer service are all around. It is always used as examples by experts for people to learn—especially beginners. The story may revolve around that bad-tempered receptionist or the agent who lacked training and so on. If you're thinking that this isn't real, better think again.
For the holiday season, the way you provide service should change for the better. Holidays are the days wherein the workload is the heaviest. Finding the right talent from your recruitment or to outsource customer service is hard. Even with all your effort, there is no doubt you're thinking of lowering standards. But what can do? Don't worry; there are ways on how to ramp up on how you deliver service to your customers.
1. Always Plan on How to Convert Customers
Your employees are the ones making an effort. Better make sure to teach them to step up and make an effort during the holidays. But don't forget to reward them, too. For them, the holiday season is the season of exhaustion and stress. So, reward them to keep them motivated in continuously delivering a positive experience to customers.
2. Provide Helpful Feedback
You're the employer; therefore, you should provide for your employees. Give them feedback and motivation to make them happy. Positive reinforcement and recognition are important to employees. This serves as one of their secret ingredients in order to work better and happier. Remember, happy customers are equivalent to happy customers. A happy employee can create a friendly atmosphere, thus giving them the power to influence a customer experience and making it awesome.
3. Learn to accept
There are times when you need to accept that nothing works. Always teach your employees to always exhaust all options and solutions before giving up. Remind them to always give their best shot and try their hardest. However, if things get really tough, tell them to escalate the problem to people who specialize in these cases. This may dampen their feelings; however, you should team them to not take it personally.
Step up and take responsibility for your customer's experience this holiday season. Do your best so your employees follow your lead. Also, don't be afraid to search for talent or to outsource customer service in order to provide the best experience efficiently, especially this holiday season. For businesses who're thinking about outsourcing, Global TeleForce can help. We are a call centre outsourcing company that can tailor employee solutions to any business. Call us at 1300 77 88 62 or email firstname.lastname@example.org for more information.
Publish Date: December 11, 2017
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.
Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.
Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.
- Year-round NTA metadata
- Daily CSV files upload to Customer business applications
- Capture packet to Wireshark for Deep Packet Inspection (DPI)
- detect traffic anomalies
- and more ....
|10.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)
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