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Tips in Managing Your Staffing Cost - Globalteleforce - ContactCenterWorld.com Blog

Tips in Managing Your Staffing Cost

It’s universal – the largest expense involves the company’s employees. Balancing and managing your staffing costs is therefore paramount for the survival of any business in any industry.

Here are some tips on managing your staffing to become more cost-efficient:

Balance compensation to value created

Many companies reward staff with raises, bonuses, and perks mainly on the basis of years of service. It’s time to shift the conversation to value creation.

Bonuses and benefits should be based on performance

Any bonus or incentive should be based on merit. Avoid  using financial incentive systems to control or encourage behaviour. Instead, let the work itself and the positive feedback your team gets from the creative work be the driving force.

Shorten wasteful meetings

Ask yourself if you really need all the meetings you have each week or month. Couldn't you cut the attendance list or meeting time by half and still get the same or perhaps a better result? Make the agenda clear and make the meetings simple to be more productive.

Cut your low-performing team members

Get over your fear of firing people. After giving all the chances to a team member who just isn't going to cut it, make the decision to help the person to smoothly move on to his or her next career position rather than staying in jeopardy with your company. It's better for the employee and it's better for your business too.

Ensure that you choose the right strategic Contact Centre Outsourcing for your business.

Global TeleForce offers FREE Consultation on Contact Centre Outsourced staffing to determine how our solutions can help make your business cost-efficient. Our high-value call center professionals can help provide you with premium quality services that deliver sales results. Check us at www.globalteleforce.com, send an email to enquiry@globalteleforce.com, or call 1300 77 88 62 today.

Source: http://globalteleforce.com/blog/tips-in-managing-your-staffing-cost

Publish Date: August 8, 2016 5:00 AM


2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 



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