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How Digital Content Can Help Boost Your Customer Support Platform - Globalteleforce - ContactCenterWorld.com Blog

How Digital Content Can Help Boost Your Customer Support Platform

Some think that the customer experience ends when a customer finally makes a purchase. Actually, it’s only a part of it. The customer journey is a long adventure that includes every interaction made by a customer to a business and or a business to a customer, meaning this includes a customer's experience after the purchase.

But this doesn't assure you that everything will be smooth sailing since they made the purchase. There are other factors that can drive customers away, and one of these is having poor customer support. We all know that products and services can go wrong at times and that's when customer support comes in. But, if you can't deliver great customer support, then say goodbye to customer retention. There are many ways in solving this. In this article, we will focus on digital content and how it can help boost your customer support platform.

1. Create Customer-centric content

Always think about your customers so that your content is easy to understand. Not all customers can understand jargons or technical words. Creating content with technical words can frustrate customers, thus losing their interest. In making content, make sure the content is simple and straightforward enough for them to understand. This helps in promoting a positive customer experience for them.

To help you to create content, make sure to do your research. Find out what your customers commonly ask and make sure the answers are easy to find. Never assume information about your customers. This will only ruin your data collection and content creation.

2. Have content interaction options

Customers have their own preferences when it comes to content. Some want in-depth information; some want the opposite; then, some want videos. No matter what their preference is, better make sure to find a way to fulfil all of these. Creating options for customers for them to choose gives them the freedom to have their own experience.

In line with this, also make sure your website is optimised in order to cater to a wider audience. Customers want a flawless experience no matter what platform they are using.

3. Always test and optimise

Not everything is perfect the first time around. That is why you will need to do further testing of your content to know if it is effective or not. You can use different tests to know how effective your content is, such as User Experience (UX) and A/B Testing. Data gathered from these tests will help you figure out what and where it went wrong, thus helping you figure out and understand the revisions to be done.

Nowadays, it is important to provide the best customer experience. And digital marketing can help improve your customer support. We should change the way we think about digital marketing since this strategy doesn't only help attract customers, but also help in fostering relationships and making it long-term.

Excellent customer support should be provided to achieve wonderful customer experience and foster trust between business and customer. And Global TeleForce has the solution for this. With our call centre outsourcing, our trained and skilled staffs have the experience to provide only the best experience even after purchase with less the operational cost. For enquiries, contact 1300 77 88 62 or email enquiry@globalteleforce.com and get a FREE consultation.

Source: http://globalteleforce.com/blog/how-digital-content-can-help-boost-your-customer-support-platform

Publish Date: November 23, 2017


2023 Buyers Guide Headsets

 
1.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.

2.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing

3.) 
CTCOMM

Plantronics
Jabra
Sennheiser

4.) 
Headsets Connect

Since 1998, Headsets Connect has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

5.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

6.) 
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide

7.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.

8.) 
Leitner Headsets

Contact Center Headsets
Over one million North American businesses have purchased headsets from us in the past two decades – we understand headsets.

Leitner Headsets are the most durable contact center headsets backed by a 5 Year Warranty, giving you a best-in-class productivity tool that fits your needs (and your head). As the trusted experts, we make headsets simple to choose, and easy to use.

9.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.

10.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
 



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