'Tis the season to be prepared.
The holidays are coming up! Is your customer service ready for the incoming stress and exhaustion? These are the days when businesses are the busiest, making them experience mishaps along the way. These disastrous moments—such as the consistent influx of angry and demanding customers, orders an, even misunderstandings—often lead to longer deliveries and tempers rising.
There is no doubt that your employees already face demanding or angry customers, but what if it becomes double or triple? To prepare your employees, here are awesome customer support tips that you'll need this holiday season.
1. Spreading Positivity All Around
The holidays are stressful. To counter this is having positivity in you. Positivity is contagious. And by having this can have influence in the customer experience. Even though customers don't see your employees, they are sensitive to your choice of words and tone. If words and voice are happy and perky, this will help create an enthusiastic interaction. It influences the customer think the same way and foster trust between employee and customer.
2. Be Honest
Christmas is a busy time. Your customer support should be able to become honest with your customers. Over-promising can definitely create high hopes for your customers. And under-delivering it will definitely affect the customer’s impression and trust with the business. Customers understand that Christmas time is a busy time; they know that you're handling a lot of customers as well. That’s why you should be transparent at every stage of the process so that customers will understand the situation better.
3. Lend Your Ears
Customer service is the assistance you provide to customers. This means that your customer support should know how to listen to your customers’ woes. They should be responsible enough to listen and come up with solutions that are helpful. If your employees are not trained to these stressful situations, then complaints will surely come their way. Don't forget to train your support for them to be equipped with the necessary skills to be prepared.
Happy employees mean happy customers. If your customer service knows how to provide the best experience, customer conversion will become a breeze. They should be trained and have the needed skill set, patience, and quick thinking for them to come up with straight-to-the-point solutions, especially during the festive season.
At Global TeleForce, we train agents to have a positive approach in every situation. Positivity is important in every interaction since it influences a customer. If interested to outsource customer support from us, especially during the holiday season, call us at 1300 77 88 62 or email email@example.com for a free consultation.
Publish Date: December 21, 2017 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900
|3.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
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