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How To Create a Top Notch Customer Experience Now - Globalteleforce - ContactCenterWorld.com Blog

How To Create a Top Notch Customer Experience Now

As businesses, providing a top-notch customer experience is very important.

Customer experience affects the business in lots of ways, as it can help retain customers, encourage patronage and help grow the business in general.

Although doing it can look easy, there are things that a business owner sometimes forgets which affects the experiences of the customer with the company. Luckily, there are a handful of moves that makes sure a business always provides a top-notch customer experience.

Spend Some Money

Providing a great experience may sometimes cost money, but the dividends are definitely worth it.

Consider contact centre outsourcing to assemble your team of customer relations specialists. Not only do these businesses hire highly-skilled personnel, it also ensures that each employee has what it takes to provide an unforgettable experience - in a good way.

Have Some One-on-One Session

Customers need to feel that they are not just an end to a means. Businesses need to make a customer feel they matter by engaging them one on one.

Listen to the customer, respond appropriately and then act on it. By doing so, this resolves the customer's issue at hand, thereby resulting in an overall better experience.

Encourage Customer Feedback

Sometimes, you need to directly ask the customer what you can do to give them better service.

It's sometimes a good idea to ask the customers for feedbacks and tell the company what they can do to improve, such as shortening the transaction time or simplifying processes.

Channels such as emails, surveys or phone calls are just some of the ways a business can let a customer provide some much-needed company feedback.

Rinse and Repeat

When you find a system that works, then it's just logical to do that process over and over again.

It's very simple: Implement the program that works and do it until you find a better one.

Source: http://globalteleforce.com/blog/how-to-create-a-top-notch-customer-experience-now

Publish Date: September 16, 2016 5:00 AM


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eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

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FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
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Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

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livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
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Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
(read more)
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