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Contact Centres Pushing Philippines IT-BPM in Global Outsourcing - Globalteleforce - Blog

Contact Centres Pushing Philippines IT-BPM in Global Outsourcing

The Philippines has already been considered a hot spot for different businesses from around the world, and it still continues to do so. According to Malaya, president of the Contact Center Association of the Philippines (CCAP) Benedict Hernandez explained that the archipelago is continuing to lead in the information technology and business process management (IT-BPM) industry. Hernandez added that even though there are difficulties when it comes to automation, the call centre sector has still been the source of growth in the industry.

Not only that, he cited notable figures during the press briefing: first is that there will be an additional 73,000 jobs in the sector every year, which will have a jump on the number of workers from 751,000 in 2016 to 1.2 million workers in 2022; the second is the growth in revenue, which is expected to be 8 per cent every year that is from $12.8 billion in 2016 to $20 billion in six years. The mentioned large figures have already considered the job losses that may happen due to the challenges of automation.

“Net, there will be growth, we are not going to decline, nor stand still,” said Hernandez as quoted by Malaya.

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Meanwhile, Hernandez said the industry has evolved, from mid-range to complex jobs, and is now able to accommodate more backend work, such as human resource, finance, and accounting, procurement and marketing. Currently, healthcare, telecommunication, insurance, and pharmaceutical are being seen as the largest growth.

The Philippines has been considered one of the best places for the IT-BPM industry. It has been crowned as one of the best places to outsource. To hand out figures, the country is expected to grow from 12.7 percent in 2016 to 15.5 percent in 2022.

“We — the Philippines and India — still dominate the (outsourcing industry). We have owned the large piece of market and we invest continuously to maintain the dominance,” Hernandez said as quoted by Malaya.

The country has catered to different businesses from investors worldwide and is continuing to do so. Now with the rise of automation and digital technology, more investors have been looking at the Philippines to start a new venture or open a new branch and starting outsourcing. Recruitment may take some time and it is longer if going to start in a new country, but there is no need to worry as Global TeleForce offers cost-effective contact centre outsourcing solutions for different industries to help them grow, work efficiently and deliver awesome customer service. Contact at 1300 77 88 62 or email for more information.


Publish Date: November 13, 2017 5:00 AM

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