Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Eric Sherman
VP Business Development
17
Ety Baita Rahmah
Contact Center Manager
330
Samara Johansson
Marketing Manager
16
Kseniia Kasimova
Chief Marketing Officer
2

Contact Centres Pushing Philippines IT-BPM in Global Outsourcing - Globalteleforce - ContactCenterWorld.com Blog

Contact Centres Pushing Philippines IT-BPM in Global Outsourcing

The Philippines has already been considered a hot spot for different businesses from around the world, and it still continues to do so. According to Malaya, president of the Contact Center Association of the Philippines (CCAP) Benedict Hernandez explained that the archipelago is continuing to lead in the information technology and business process management (IT-BPM) industry. Hernandez added that even though there are difficulties when it comes to automation, the call centre sector has still been the source of growth in the industry.

Not only that, he cited notable figures during the press briefing: first is that there will be an additional 73,000 jobs in the sector every year, which will have a jump on the number of workers from 751,000 in 2016 to 1.2 million workers in 2022; the second is the growth in revenue, which is expected to be 8 per cent every year that is from $12.8 billion in 2016 to $20 billion in six years. The mentioned large figures have already considered the job losses that may happen due to the challenges of automation.

“Net, there will be growth, we are not going to decline, nor stand still,” said Hernandez as quoted by Malaya.

Meanwhile, Hernandez said the industry has evolved, from mid-range to complex jobs, and is now able to accommodate more backend work, such as human resource, finance, and accounting, procurement and marketing. Currently, healthcare, telecommunication, insurance, and pharmaceutical are being seen as the largest growth.

The Philippines has been considered one of the best places for the IT-BPM industry. It has been crowned as one of the best places to outsource. To hand out figures, the country is expected to grow from 12.7 percent in 2016 to 15.5 percent in 2022.

“We — the Philippines and India — still dominate the (outsourcing industry). We have owned the large piece of market and we invest continuously to maintain the dominance,” Hernandez said as quoted by Malaya.

The country has catered to different businesses from investors worldwide and is continuing to do so. Now with the rise of automation and digital technology, more investors have been looking at the Philippines to start a new venture or open a new branch and starting outsourcing. Recruitment may take some time and it is longer if going to start in a new country, but there is no need to worry as Global TeleForce offers cost-effective contact centre outsourcing solutions for different industries to help them grow, work efficiently and deliver awesome customer service. Contact at 1300 77 88 62 or email enquiry@globalteleforce.com for more information.

Source: http://globalteleforce.com/blog/contact-centres-pushing-philippines-it-bpm-in-global-outsourcing

Publish Date: November 13, 2017 5:00 AM


2021 Buyers Guide Inbound Call Handling Services

 
1.) 
2Ring

2Ring Gadgets for Cisco Finesse
2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.

Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.

Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the appli...
(read more)
PH: +1 (916) 426-3790

2.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

3.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

4.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

5.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

6.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

7.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

8.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390

9.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk
PH: 0217991445

10.) 
Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
 



View more from Globalteleforce

Recent Blog Posts:
How Knowledge Base Technical Support Matures and Moves with the Tech EconomyJanuary 11, 2018 5:00 AM
Why Businesses Prefer CRM Powered Customer Service When it comes to OutsourcingJanuary 9, 2018 5:00 AM
Inbound Sales How Analytics and Business Intelligence is Changing the GameJanuary 5, 2018 5:00 AM
Outbound Sales: How Analytics and Business Intelligence are Changing the GameJanuary 3, 2018 5:00 AM
Holidays 2017: Dishing Out Awesome Customer SupportDecember 21, 2017 5:00 AM
Holiday: How to Ramp Up Your Customer ServiceDecember 11, 2017 5:00 AM
How Digital Content Can Help Boost Your Customer Support PlatformNovember 23, 2017 5:00 AM
Key Resolutions for better Customer Experience in 2018November 22, 2017 5:00 AM
Contact Centres Pushing Philippines IT-BPM in Global OutsourcingNovember 13, 2017 5:00 AM
Halloween 2017: How Your Customer Service is SCARING Away Your CustomersOctober 30, 2017 5:00 AM

New 2021 Membership

About us - in 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =