The Philippines has already been considered a hot spot for different businesses from around the world, and it still continues to do so. According to Malaya, president of the Contact Center Association of the Philippines (CCAP) Benedict Hernandez explained that the archipelago is continuing to lead in the information technology and business process management (IT-BPM) industry. Hernandez added that even though there are difficulties when it comes to automation, the call centre sector has still been the source of growth in the industry.
Not only that, he cited notable figures during the press briefing: first is that there will be an additional 73,000 jobs in the sector every year, which will have a jump on the number of workers from 751,000 in 2016 to 1.2 million workers in 2022; the second is the growth in revenue, which is expected to be 8 per cent every year that is from $12.8 billion in 2016 to $20 billion in six years. The mentioned large figures have already considered the job losses that may happen due to the challenges of automation.
“Net, there will be growth, we are not going to decline, nor stand still,” said Hernandez as quoted by Malaya.
Meanwhile, Hernandez said the industry has evolved, from mid-range to complex jobs, and is now able to accommodate more backend work, such as human resource, finance, and accounting, procurement and marketing. Currently, healthcare, telecommunication, insurance, and pharmaceutical are being seen as the largest growth.
The Philippines has been considered one of the best places for the IT-BPM industry. It has been crowned as one of the best places to outsource. To hand out figures, the country is expected to grow from 12.7 percent in 2016 to 15.5 percent in 2022.
“We — the Philippines and India — still dominate the (outsourcing industry). We have owned the large piece of market and we invest continuously to maintain the dominance,” Hernandez said as quoted by Malaya.
The country has catered to different businesses from investors worldwide and is continuing to do so. Now with the rise of automation and digital technology, more investors have been looking at the Philippines to start a new venture or open a new branch and starting outsourcing. Recruitment may take some time and it is longer if going to start in a new country, but there is no need to worry as Global TeleForce offers cost-effective contact centre outsourcing solutions for different industries to help them grow, work efficiently and deliver awesome customer service. Contact at 1300 77 88 62 or email firstname.lastname@example.org for more information.
Publish Date: November 13, 2017 5:00 AM
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
|3.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
|5.)||Jointly International Inc.|
Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:
* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Debt Recover, Collections
PH: +61 7 5660 6284
Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
|How Knowledge Base Technical Support Matures and Moves with the Tech Economy||January 11, 2018 5:00 AM|
|Why Businesses Prefer CRM Powered Customer Service When it comes to Outsourcing||January 9, 2018 5:00 AM|
|Inbound Sales How Analytics and Business Intelligence is Changing the Game||January 5, 2018 5:00 AM|
|Outbound Sales: How Analytics and Business Intelligence are Changing the Game||January 3, 2018 5:00 AM|
|Holidays 2017: Dishing Out Awesome Customer Support||December 21, 2017 5:00 AM|
|Holiday: How to Ramp Up Your Customer Service||December 11, 2017 5:00 AM|
|How Digital Content Can Help Boost Your Customer Support Platform||November 23, 2017 5:00 AM|
|Key Resolutions for better Customer Experience in 2018||November 22, 2017 5:00 AM|
|Contact Centres Pushing Philippines IT-BPM in Global Outsourcing||November 13, 2017 5:00 AM|
|Halloween 2017: How Your Customer Service is SCARING Away Your Customers||October 30, 2017 5:00 AM|