A lead is when a person shows interest in the company and asks around for more information. But when someone answers and sets an appointment is where an appointment setter enters. Appointment setting is a big responsibility; securing a date with customers for discussion of products and services needs skill.
However, as an appointment setter, producing appointments can be a lot of pressure. Here are tips on how to get the most of every appointment setting calls.
Grab the attention of the prospective customer
Getting the attention of customers are hard, but with something catchy you may get them all ears. Producing hooks to use is an important task for every outbound caller. The goal is to get the interest of the customer. Start producing punch lines or hooks to grab their attention because if you do not have their attention, they will just turn you down.
Always ask if customers have the time
Not all prospective customers are free to answer when you call. If they answer the call, always ask them if they have the time. Skipping this question and going fast on the sales pitch will just make them turn you down without hesitation. Do not panic if they say they do not have time; just ask them when will be the best time to contact them.
Not interested? Do not hang up
Rejections and objections are not the end of a call. Do not give up and stay calm. Think of this as a new opportunity to know more about customers in general. Ask them why they are not interested and take note of the answers. These data can serve as feedback and may help the business produce new services to offer.
Give updated information
Before finishing a call, provide the prospective customer updated and reliable details about the company so they can do their own research. This will give them time to come up with questions they want to ask before the scheduled appointment.
Being an appointment setter is a pressuring job, so these agents should get the training they need to be prepared on the road ahead. The tips mentioned above about appointment setting in calls will definitely help contact centre appointment setting agents to have successful calls and appointments.
Image Credit: callcentrehelper.com
Publish Date: February 10, 2017 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
|How Knowledge Base Technical Support Matures and Moves with the Tech Economy||January 11, 2018 5:00 AM|
|Why Businesses Prefer CRM Powered Customer Service When it comes to Outsourcing||January 9, 2018 5:00 AM|
|Inbound Sales How Analytics and Business Intelligence is Changing the Game||January 5, 2018 5:00 AM|
|Outbound Sales: How Analytics and Business Intelligence are Changing the Game||January 3, 2018 5:00 AM|
|Holidays 2017: Dishing Out Awesome Customer Support||December 21, 2017 5:00 AM|
|Holiday: How to Ramp Up Your Customer Service||December 11, 2017 5:00 AM|
|How Digital Content Can Help Boost Your Customer Support Platform||November 23, 2017 5:00 AM|
|Key Resolutions for better Customer Experience in 2018||November 22, 2017 5:00 AM|
|Contact Centres Pushing Philippines IT-BPM in Global Outsourcing||November 13, 2017 5:00 AM|
|Halloween 2017: How Your Customer Service is SCARING Away Your Customers||October 30, 2017 5:00 AM|