A lead is when a person shows interest in the company and asks around for more information. But when someone answers and sets an appointment is where an appointment setter enters. Appointment setting is a big responsibility; securing a date with customers for discussion of products and services needs skill.
However, as an appointment setter, producing appointments can be a lot of pressure. Here are tips on how to get the most of every appointment setting calls.
Grab the attention of the prospective customer
Getting the attention of customers are hard, but with something catchy you may get them all ears. Producing hooks to use is an important task for every outbound caller. The goal is to get the interest of the customer. Start producing punch lines or hooks to grab their attention because if you do not have their attention, they will just turn you down.
Always ask if customers have the time
Not all prospective customers are free to answer when you call. If they answer the call, always ask them if they have the time. Skipping this question and going fast on the sales pitch will just make them turn you down without hesitation. Do not panic if they say they do not have time; just ask them when will be the best time to contact them.
Not interested? Do not hang up
Rejections and objections are not the end of a call. Do not give up and stay calm. Think of this as a new opportunity to know more about customers in general. Ask them why they are not interested and take note of the answers. These data can serve as feedback and may help the business produce new services to offer.
Give updated information
Before finishing a call, provide the prospective customer updated and reliable details about the company so they can do their own research. This will give them time to come up with questions they want to ask before the scheduled appointment.
Being an appointment setter is a pressuring job, so these agents should get the training they need to be prepared on the road ahead. The tips mentioned above about appointment setting in calls will definitely help contact centre appointment setting agents to have successful calls and appointments.
Image Credit: callcentrehelper.com
Publish Date: February 10, 2017 5:00 AM
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