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CHOOSING THE RIGHT ANSWERING SERVICE FOR YOUR BUSINESS - Hastings Humans - ContactCenterWorld.com Blog

CHOOSING THE RIGHT ANSWERING SERVICE FOR YOUR BUSINESS

A growing business may require you to look outside your company for help. Though receiving more calls from current and potential customers is a great sign, your staff may not always be around to answer the phone. Hiring an answering service can help your business grow and become more professional. There are many answering services to choose from, many of which may seem adequate to your business. However, choosing a service that is not only good but great for your business can make a good impression on your callers and sustain their business. Here are some tips to consider when choosing your business answering service in Austin, TX.

Experience

You want to find an answering service that not only has a good reputation and impressive references from other companies, but also a service that has knowledge specifically in your industry with similar companies. With this experience, they should be familiar with your company’s practices and have more insight on how your business works. They should also require less training and therefore be able to start answering your calls sooner than later.

Trainable

Though you will want your answering service to start right away, avoid services that offer same day activation. Many of the operators at these phone answering services will not be adequately trained and therefore not prepared to assist your callers. When choosing an answering service, inquire about how they train their staff, if they are briefed on the specifics of your business, and whether they can accommodate your callers’ needs and questions.

Reliable

A reliable phone service is important to ensure that everything runs smoothly. At the very least, you want a service that will accurately and promptly relay a message, which can be made easy with call recording. However, the perfect company should go beyond this basic function. Choose an answering service that has up-to-date technology, an adequate staff to support your callers, and back-up procedures when something does go wrong to ensure they are always available. If they have multiple locations, this will allow them to keep taking your calls even in a dire situation, like a power outage.

Source: https://www.hastingshumans.com/blogs/post/choosing-the-right-answering-service-for-your-business

Publish Date: September 19, 2018


2024 Buyers Guide Dialer Solutions

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Avyukta Intellicall Consulting Pvt. Ltd.

Dialer CRM VoIP CTI Cloud Solutions
We are a single roofed solution for Dialer / Hosted Dialer / VoIP / CRM and CTI Solutions . With 300+ call center clients in above 9 countries and recent features such as :

Dynamic custom agent crm popup

avatar module

10+ Custom Reports

Cloud Telephony with/out "Host your Trunks" option

and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

3.) 
Cloud IT Services GmbH

Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

4.) 
Noetica

SmartBound™
Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

5.) 
PhoneBurner

PhoneBurner
Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.

6.) 
PrimoDialler

Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!

7.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t...
(read more)
 



View more from Hastings Humans

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CHOOSING THE RIGHT ANSWERING SERVICE FOR YOUR BUSINESSSeptember 19, 2018
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