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CHOOSING THE RIGHT ANSWERING SERVICE FOR YOUR BUSINESS - Hastings Humans - ContactCenterWorld.com Blog

CHOOSING THE RIGHT ANSWERING SERVICE FOR YOUR BUSINESS

A growing business may require you to look outside your company for help. Though receiving more calls from current and potential customers is a great sign, your staff may not always be around to answer the phone. Hiring an answering service can help your business grow and become more professional. There are many answering services to choose from, many of which may seem adequate to your business. However, choosing a service that is not only good but great for your business can make a good impression on your callers and sustain their business. Here are some tips to consider when choosing your business answering service in Austin, TX.

Experience

You want to find an answering service that not only has a good reputation and impressive references from other companies, but also a service that has knowledge specifically in your industry with similar companies. With this experience, they should be familiar with your company’s practices and have more insight on how your business works. They should also require less training and therefore be able to start answering your calls sooner than later.

Trainable

Though you will want your answering service to start right away, avoid services that offer same day activation. Many of the operators at these phone answering services will not be adequately trained and therefore not prepared to assist your callers. When choosing an answering service, inquire about how they train their staff, if they are briefed on the specifics of your business, and whether they can accommodate your callers’ needs and questions.


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Reliable

A reliable phone service is important to ensure that everything runs smoothly. At the very least, you want a service that will accurately and promptly relay a message, which can be made easy with call recording. However, the perfect company should go beyond this basic function. Choose an answering service that has up-to-date technology, an adequate staff to support your callers, and back-up procedures when something does go wrong to ensure they are always available. If they have multiple locations, this will allow them to keep taking your calls even in a dire situation, like a power outage.

Source: https://www.hastingshumans.com/blogs/post/choosing-the-right-answering-service-for-your-business

Publish Date: September 19, 2018 5:00 AM


2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



View more from Hastings Humans

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CHOOSING THE RIGHT ANSWERING SERVICE FOR YOUR BUSINESSSeptember 19, 2018 5:00 AM
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