You want to find an answering service that not only has a good reputation and impressive references from other companies, but also a service that has knowledge specifically in your industry with similar companies. With this experience, they should be familiar with your company’s practices and have more insight on how your business works. They should also require less training and therefore be able to start answering your calls sooner than later.
Though you will want your answering service to start right away, avoid services that offer same day activation. Many of the operators at these phone answering services will not be adequately trained and therefore not prepared to assist your callers. When choosing an answering service, inquire about how they train their staff, if they are briefed on the specifics of your business, and whether they can accommodate your callers’ needs and questions.
A reliable phone service is important to ensure that everything runs smoothly. At the very least, you want a service that will accurately and promptly relay a message, which can be made easy with call recording. However, the perfect company should go beyond this basic function. Choose an answering service that has up-to-date technology, an adequate staff to support your callers, and back-up procedures when something does go wrong to ensure they are always available. If they have multiple locations, this will allow them to keep taking your calls even in a dire situation, like a power outage.
Publish Date: September 19, 2018 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|CHOOSING THE RIGHT ANSWERING SERVICE FOR YOUR BUSINESS||September 19, 2018 5:00 AM|
|HOW CAN A VIRTUAL RECEPTIONIST BENEFIT YOUR STARTUP?||August 27, 2018 5:00 AM|