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HOW CAN A VIRTUAL RECEPTIONIST BENEFIT YOUR STARTUP? - Hastings Humans - ContactCenterWorld.com Blog

HOW CAN A VIRTUAL RECEPTIONIST BENEFIT YOUR STARTUP?

Just over 500,000 people create a new startup every month in the United States. This is a staggering number if you assume that each new business finds success. Of course, that’s not the case. In fact, it’s far more likely that the majority of new business products never enter the market.

Why? Because one person with an idea cannot grow a successful business alone. With the technological advances available, new niche market concepts are finding success when they use a virtual telephone receptionist in Austin, TX. There are many benefits to employing a virtual receptionist.

Major Benefits of Hiring a Virtual Receptionist

  •  Virtual receptionists are available 24/7. Sometimes, calls come in outside of regular business hours, so having a virtual receptionist allows customers to get help when it’s convenient for them.
  •  They allow you, the business owner, and your employees to focus on more important tasks at hand, manage your time better, and remain focused.
  •  The cost of adding virtual receptionist services is kinder on your business’s finances than hiring a new staff member internally.
  •  Urgent/Emergency - can rapidly respond to situations as necessary like high value clients or emergencies
  •  More Profitable - can do more with less staff
  •  More Productive - we can screen out calls that you don't want to handle right now
  • Consistent Presence - assurance that your callers are treated courteously and efficiently every time they contact your business

Peace of Mind

As a business owner your brain is always, “on.” You’re mental multitasking can become overwhelming when you’re constantly re-remembering something you need to do, but just haven’t had time to get to. Knowing that your virtual assistant is attending to the long list of items that fall into that category, gives you both peace and clarity of mind; now you can focus on the bigger picture.

You’ve got a great idea. Make it a great company. Hire a virtual telephone receptionist in Austin, TX, and proudly watch your business grow.

Source: https://www.hastingshumans.com/blogs/post/how-can-a-virtual-receptionist-benefit-your-startup

Publish Date: August 27, 2018 5:00 AM

2021 Buyers Guide
Get Listed
Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.
2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246
4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999
6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918
7.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
 


View more from Hastings Humans

Recent Blog Posts:
CHOOSING THE RIGHT ANSWERING SERVICE FOR YOUR BUSINESSSeptember 19, 2018 5:00 AM
HOW CAN A VIRTUAL RECEPTIONIST BENEFIT YOUR STARTUP?August 27, 2018 5:00 AM

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