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HOW CAN A VIRTUAL RECEPTIONIST BENEFIT YOUR STARTUP? - Hastings Humans - ContactCenterWorld.com Blog

HOW CAN A VIRTUAL RECEPTIONIST BENEFIT YOUR STARTUP?

Just over 500,000 people create a new startup every month in the United States. This is a staggering number if you assume that each new business finds success. Of course, that’s not the case. In fact, it’s far more likely that the majority of new business products never enter the market.

Why? Because one person with an idea cannot grow a successful business alone. With the technological advances available, new niche market concepts are finding success when they use a virtual telephone receptionist in Austin, TX. There are many benefits to employing a virtual receptionist.

Major Benefits of Hiring a Virtual Receptionist

  •  Virtual receptionists are available 24/7. Sometimes, calls come in outside of regular business hours, so having a virtual receptionist allows customers to get help when it’s convenient for them.
  •  They allow you, the business owner, and your employees to focus on more important tasks at hand, manage your time better, and remain focused.
  •  The cost of adding virtual receptionist services is kinder on your business’s finances than hiring a new staff member internally.
  •  Urgent/Emergency - can rapidly respond to situations as necessary like high value clients or emergencies
  •  More Profitable - can do more with less staff
  •  More Productive - we can screen out calls that you don't want to handle right now
  • Consistent Presence - assurance that your callers are treated courteously and efficiently every time they contact your business

Peace of Mind

As a business owner your brain is always, “on.” You’re mental multitasking can become overwhelming when you’re constantly re-remembering something you need to do, but just haven’t had time to get to. Knowing that your virtual assistant is attending to the long list of items that fall into that category, gives you both peace and clarity of mind; now you can focus on the bigger picture.

You’ve got a great idea. Make it a great company. Hire a virtual telephone receptionist in Austin, TX, and proudly watch your business grow.

Source: https://www.hastingshumans.com/blogs/post/how-can-a-virtual-receptionist-benefit-your-startup

Publish Date: August 27, 2018


2023 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Aculab

VoiSentry
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.

3.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

4.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

5.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

6.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

7.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

8.) 
Medallia

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

10.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 



View more from Hastings Humans

Recent Blog Posts:
CHOOSING THE RIGHT ANSWERING SERVICE FOR YOUR BUSINESSSeptember 19, 2018
HOW CAN A VIRTUAL RECEPTIONIST BENEFIT YOUR STARTUP?August 27, 2018

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