Are You Taking Advantage of HigherGround Maintenance? - HigherGround, Inc. - ContactCenterWorld.com Blog
Our Technical Services team serves as your single point of contact for service and is dedicated to keeping you up and running efficiently, 24/7. HigherGround's commitment to service has produced system reliability that is unmatched within the industry. Our maintenance and service agreement features:
24/7 Support From Expert Technicians
Access our certified technicians 24/7 – online or voice support – for troubleshooting and consultation on telephone systems, software systems, and integration issues. Technical services representatives will answer your question and resolve your problem quickly.
Eliminate Down Time with I'm Alive™ Notification Service
With this unique feature, your system calls HigherGround hourly to say "I'm Alive." If we don’t get the message, we’ll check your system and notify the designated onsite manager, working with you to quickly resolve any problems.
Increase Productivity with Alarm Monitoring
HigherGround Alarm Monitor tracks over 300 software and hardware conditions and notifies HigherGround when potential issues occur. In most cases, this advance notification allows us to address an issue before it becomes a problem, preventing or minimizing data loss.
Automatic Software Updates and Hardware Upgrades
HigherGround releases version upgrades 2 to 3 times per year, in addition to periodic patches. All patches and software version upgrades are included in maintenance fees and installed by certified HigherGround technicians via remote access throughout the duration of your support contract. These upgrades typically include new features and functionality and may also include new integrations, but are not major changes to the overall function of the system. Major upgrades may require newer hardware and are typically made available at a reduced price to clients currently on maintenance.
Choose the Plan That’s Right for You
HigherGround offers different maintenance plans to fit the needs of our clients. Our standard maintenance plan offers a one-hour remote response time during normal business hours (8 am to 6 pm) and optional 24/7 support with a four-hour remote response time after normal business hours. However, we can usually respond remotely within minutes of proper notification and approximately 95% of issues can be handled remotely.
To take advantage of the HigherGround maintenance program, or to make sure you’re using the most up-to-date version of Calibre or Capture911, please contact your HigherGround authorized reseller or HigherGround Client Support.
Publish Date: September 13, 2016 5:00 AM
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