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TRAINING IN CONTACT CENTERS

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WEBINAR: Top 5 Reasons for Healthcare to Record Calls - HigherGround, Inc. - ContactCenterWorld.com Blog

WEBINAR: Top 5 Reasons for Healthcare to Record Calls


Presented by Robert Bowman - Product Manager, HigherGround

The contact center is at the heart of hospital communications — connecting staff, launching critical codes and fielding calls from patients and their families. With all of these critical interactions, it's important to have a reliable, intuitive system for recording calls and evaluating how each conversation is handled.

In this free webinar, HigherGround will help you discover how call recording assists leading healthcare organizations to:

  • Assess call takers’ performance to ensure appropriate steps are followed for each interaction
  • Create an audit trail of all conversations for quality assurance and retracing scenarios
  • Report on key analytics for ongoing process improvement
  • Ensure compliance with requirements for security and patient privacy
  • Understand how bring your own device (BYOD) programs affect call recording practices

Source: http://higherground.com/webinar-top-5-reasons-for-healthcare-to-record-calls-2/

Publish Date: October 27, 2015 5:00 AM


2020 Buyers Guide Customer Relationship Management

 
1.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

2.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

3.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.
PH: 96386615

4.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.
PH: +44 345 0181 070

5.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
PH: 3854343250
 



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