We Heard You. Version 8.9 Delivers. - HigherGround, Inc. - ContactCenterWorld.com Blog
HigherGround users will love the new features in the v8.9 release! We listened to our customers and made numerous enhancements to Retrieval, Management and QA, improving the overall experience and functionality for users. In addition, Browser Interface features have been extensively expanded so mobile users can be as productive as they are when using the client interface.
- Export recording as .MP3 format
- Audio announce based on tag
- Tag icon selection
- Multi-channel selection in real-time audio monitor
- User login and idle session timeouts
- Restrict access to Retrieval and Dashboard
- Modification to executive privacy
- User level multiple departments and additional individual stations
- Added flexibility to multiple departments permission
- Hide grading scores
- Increased limits for QA tabs and questions per tab
- Customize the grading form header
To take advantage of these great new features, upgrade to Capture911 v8.9 or Calibre v8.9 today! To initiate the upgrade process, please contact your HigherGround authorized reseller or HigherGround Client Support.
Publish Date: August 8, 2016 5:00 AM
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